Google reviewers rate Brooks Law Firm 4.9 out of 5 based on 1,238 reviews, with the owner responding to 94 percent of them. Clients frequently praise the firm for its clear communication, professional demeanor, and ability to resolve immigration, personal injury, and workers' compensation cases efficiently. However, a small number of low-star reviews criticize the firm for unresponsiveness, inconsistent legal representation, and perceived neglect during prolonged proceedings.
Google rating: 4.9 out of 5 from 1,238 reviews (98% five-star).
Reviews on this page: 1,238 Google reviews (598 with written comments, 15 with photos).
Owner responses: the business replied to 94% of reviews.
Phrases our text analysis found in 598 written reviews
99%praise
Praise70199%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19628%
Quality & results17625%
Would recommend16023%
Speed & response7310%
Communication578%
Honesty & trust396%
Price & value71%
What customers talk about
We read 598 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am very pleased with Gow, I was treated with respect, very professional the communication was great, my attorney was on point and on time, always pr…”
“Hi You guys are great; you did an excellent job for me.”
“…o bother them for two years straight only to find out that they did a horrible terrible job an the insurance company wouldn’t go further they told me…”
“I would for sure recommend them to anyone and use them again without hesitation!”
“I wouldn't recommend them to anyone!”
“…rofessional the communication was great, my attorney was on point and on time, always provided me with all information I needed about my case, and th…”
“y pleased with Gow, I was treated with respect, very professional the communication was great, my attorney was on point and on time, always provided m…”
“They showed genuine empathy and human concern, constantly following up on my health status, reminding me of important steps, and guiding me through my…”
“They don't see people as dollar signs, i had a free consultation & i was listened to and advised.”
People customers mention
Albert13 reviews
Mariana11 reviews
Ngo10 reviews
Raissa9 reviews
Candela8 reviews
Arinda7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hi You guys are great; you did an excellent job for me. Thank you, Thales and your team.🙏
Vanusa Batistin
Response from the owner · 2 weeks ago
Thank you for the kind stars, Vanusa! It means a lot to our team to know you had a great experience. We appreciate your trust and are always here for you!
N
Nydia Elicier5 reviewsiTotal number of Google reviews Nydia has written across all businesses on Google Maps, not just this one.
Excelente equipo michas gracias St Jonathan fue un placer.
Response from the owner · 2 weeks ago
¡Muchas gracias por tu reseña, Nydia! Nos alegra mucho saber que tuviste una excelente experiencia con nuestro equipo y que St Jonathan pudo ser parte de ese proceso. Agradecemos tu confianza y siempre estaremos a tu disposición para ayudarte en lo que necesites.
F
Frank Ogua5 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
I am very pleased with Gow, I was treated with respect, very professional the communication was great, my attorney was on point and on time, always provided me with all information I needed about my case, and the whole process was stress free.
Response from the owner · 2 years ago
Thank you very much for the review.
R
Rainey Teixeira8 reviewsiTotal number of Google reviews Rainey has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Brooks Law. The entire team was professional, helpful, and truly caring throughout the process. A very special thank you to Veronica and Ana Postiga for their outstanding help, patience, and dedication. They made me feel supported and comfortable every step of the way.
I really appreciate all their hard work and would gladly recommend Brooks Law to anyone looking for a professional and caring team. Thank you, Veronica and Ana, for everything!
J
Jennifer MartinezLocal Guide · 7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
This was a great experience, professional, great communication and Christian Garcia, never had me waiting for an answer. I would for sure recommend them to anyone and use them again without hesitation! Vivian L
F
Francisco Medina3 reviewsiTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Thank you so much for this review, Francisco! We're thrilled to hear that we could give you the best experience you've ever had. We truly appreciate your trust and support!
J
Jose Ruiz Lopez1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Brooks Laws son muy buenos Ganando Casos , los Recomiendo 100%. Brooks Laws Are Really Good Winning Cases , I Recommend Them a 100%.
Response from the owner · 2 months ago
¡Muchas gracias por tu reseña, Jose! Nos alegra mucho saber que confías en nuestro trabajo ganando casos, y agradecemos muchísimo tu recomendación. ¡Siempre estaremos a tu disposición para ayudarte en lo que necesites!
G
Gil Navarro1 reviewiTotal number of Google reviews Gil has written across all businesses on Google Maps, not just this one.
Thank you so much for this review, Gil! We're happy to hear you think of us as a great attorneys' office. We truly appreciate your trust and support!
C
Christian ArteagaLocal Guide · 130 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
¡Muchas gracias por tu reseña, Sandra! Nos alegra mucho saber que tuviste una excelente experiencia con nosotros. Agradecemos tu confianza y siempre estaremos a tu disposición para ayudarte en lo que necesites!