Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Brush and Blooms 4.6 out of 5 based on 171 reviews, frequently praising the knowledgeable staff, helpful advice, and wide selection of plants, garden supplies, and home decor. Many customers highlight the welcoming atmosphere, organized layout, and availability of creative classes. However, some low-star reviews criticize specific instances of poor customer service, including staff attitude, refusal to honor gift certificates, and lack of assistance during busy periods.
Data from Google, last updated November 3, 2026.
171 Google reviews we collected
Phrases our text analysis found in 110 written reviews
How often each topic comes up in the written reviews
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Found all organic seeds I was looking for and the staff was beyond helpful, I will definitely keep coming for my gardening needs and there’s nothing l…”
“Called about getting some sort of refund or replacement, as they were NOT cheap, and was told very rudely, there was no guarantee.”
“Jessica has done a WONDERFUL job of refreshing this garden center!”
“So many great things inside and out, and very reasonable prices.”
“The products they have are very expensive.”
“The service is wonderful and prompt.”
“I explained to her that per state laws listed clearly in the gift certificate she had to as I paid for it.”
“Highly recommend!”
“The only spot I trust.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 171 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This place was fun walking through! Except I wanted to buy everything!!!! Cute styles of home decor! We will be back.
Found all organic seeds I was looking for and the staff was beyond helpful, I will definitely keep coming for my gardening needs and there’s nothing like having a local place to go!
We had a great time in the class...
What a gem for the community! I swung in on a Saturday morning just to pick up some seeds and I ended up in a decoupage class! Such a welcoming and creative environment. The schedule of classes makes me wish I lived here full-time. To quote Stefan from SNL, This place has everything!!
Thank you Ellen for the kind words! It was so great to have you join our class! Safe travels back to New York!
BEWARE!!!! Absolutely shocked at the owners poor behavior yesterday. I purchased a clipp gift certificate which never expires for this business. Clearly stated that the $30 value is good until 2029. The owner told me she regretted signing up for clipp and didn't want to accept it. I explained to her that per state laws listed clearly in the gift certificate she had to as I paid for it. She proceeded to treat me as if I was a felon. I told her I understood she regretted signing up for this program but she shouldn't treat a customer poorly because of it. She just kept getting nastier and nastier to the point I told her I would never return. I will be reporting her to Clipp. I so miss the nice garden center that used to be at this location. She'll be out of business soon enough with that childish behavior
Thank you for taking the time to share your experience. We’re sorry to hear about your frustration with the Clipp gift certificate. While we did participate in the Clipp program in the past, we have since ended our partnership with them as of October of 2024. Unfortunately, the system no longer allows us to redeem or verify these certificates — even if they appear to still be valid. One of the biggest challenges for us is that we have no way of knowing whether a certificate has already been used, which puts us in a difficult position as a small business. We understand how disappointing this situation can be, and it’s frustrating for us as well. That said, we did honor the expired certificate during your visit, despite the system limitations, and we hope you’re enjoying the birdseed you picked up. We also want to sincerely apologize if our communication came across as anything less than respectful. There may have been a misunderstanding of our frustration — not directed at you personally, but at the circumstances surrounding a discontinued program we can no longer support. We're truly sorry if that affected your experience. We appreciate your feedback and will continue working to ensure every customer interaction is handled with care and clarity.
Very good selection of quality garden supplies, along with plants that are appropriate for Zone 5b. The workers there are helpful & give good advice, too. Jessie is hopefully becoming as much as a fixture in Thiensville as the Frenz family.
I used brush and blooms for my wedding flowers and were blown away with the results. I gave the owner Jessie my color palette and gave her creative control and she blew me away! We got complements all night long and my flowers still look nice multiple days later! We also picked up some mums to decorate our venue. Highly recommend!
Great service and great people!
Was just there been shopping there for years. The infrastructure improvements and new layout are phenomenal. Place is neat clean organized well stocked. Very much needed overhaul no more walking in mud. Just need to pave the parking lot now. Awesome job on the renovations. Are the fairy garden supplies still there tho? Missed those.
Thank you Jason for your kind words! Due to the decrease of demand for fairy garden items we do not carry the collection anymore. Any Hobby lobby has a great selection.
They put together 3 custom pots for me which are absolutely gorgeous!
Laura, we are so happy that you love them! We had a joy putting them together for you! 💐
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts