Hair salon · Charlottesville, VA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%56+4Craft & service penalty97−0.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 127 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★677 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
$103typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate BUBBLES Salons 4.9 out of 5 stars based on 677 reviews, with the owner responding to 65 percent of them. Customers frequently praise the friendly atmosphere, easy scheduling, and stylists who listen to specific requests for cuts, color, and curly hair services. However, lower-rated reviews identify recurring issues with hair color accuracy, scalp irritation, and inconsistent service quality, including instances where appointments were handled by unassigned staff or where clients felt the results did not justify the pricing.
Google rating: 4.9 out of 5 from 677 reviews (94% five-star).
Reviews on this page: 677 Google reviews (525 with written comments, 36 with photos).
Owner responses: the business replied to 65% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
BUBBLES SalonsWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BUBBLES Salons: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BUBBLES Salons: 86/100 on this factor. Category median: 85.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BUBBLES Salons: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BUBBLES Salons: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BUBBLES Salons: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BUBBLES Salons: 56/100 on this factor. Category median: 55.C
56
Bar = this company · dark tick = category median.
Star ratings
677 Google reviews we collected
4.9of 5
5 stars63994%
4 stars173%
3 stars30%
2 stars51%
1 star132%
Praise vs complaints
Phrases our text analysis found in 525 written reviews
95%praise
Praise45795%
Complaints235%
Price
What customers reported paying
$103+2% vs typical wedding hair stylists
Middle half of what 292 customers paid ($58–$171) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17336%
Quality & results12726%
Would recommend9420%
Communication276%
Speed & response245%
Honesty & trust225%
Price & value133%
What customers talk about
We read 525 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you so much for being so attentive and careful.”
“Really unprofessional experience which was unfortunate.”
“she is very customer oriented, listens to your needs and wants and does an amazing job on your hair!”
“I received the worst hair cut I have ever had here.”
“Bubbles is lucky to have her, and I’ve definitely found my new go-to stylist.”
“" I cannot recommend this salon under any circumstances.”
“Friendly, soft spoken and actually listened to what I wanted.”
“I gave them a call and they were able to help me out same day.”
“I’m going to be honest I was so nervous and put off my hair care so much to avoid any big changes.”
“Whould not trust anyone else with my hair!”
“This is a great price for shampoo, cut, and blow dry (some places charge up to $10 extra just to dry!”
“Just seemed a little overpriced for the result”
People customers mention
Britt28 reviews
Morgan20 reviews
Belle13 reviews
Stacey10 reviews
Hollymead9 reviews
Tina9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BUBBLES Salons for 8 kinds of job. Pick one to see what they paid and said.
Tammy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
La’nyah is awesome….she is very customer oriented, listens to your needs and wants and does an amazing job on your hair!!!! And she takes pride in her work!!! I have been to her 4x now and will definitely keep coming back!!! I took my daughter to her tonight and she absolutely loved her hair and said can you please…
Paid $140–160HaircutHairstylingBlowdry
Candida8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Great place to get your haircut.And I just love Stacy. She's a real artist in her haircutting.I feel very comfortable in there and I will keep coming back.She does the best haircuts around
Paid $40–60Bang trimHaircutHairstyling
Rebekah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was a fabulous experience! I have had such a difficultly in the past finding a good hair stylist and I went in as just a walk in, and one of their stylists Kyleigh took the time to look at my hair and listen and she made my hair look brand new and beautiful!!
Paid $60–80
Joanna12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Easy scheduling and a friendly atmosphere. Rebecca was professional, personable and talented. Great 1st experience and I will return when I’m next in town.
Paid $140–160HaircutBlowdryHair coloring
Anthony4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I have always had a great cut and experience at Bubbles. As always, La’Nyah did an outstanding job!
Paid $40–60HaircutBlowdry
christine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Kaleigh is just the best. I always get a great cut and her color I get compliments on. Plus she is personable and sweet.
Cassie is amazing! Perfectly matched my roots and gave a great cut!
Price: $100–120
Services: Hair glazing
Atmosphere: Relaxing, Modern, Cozy
Response from the owner · 2 days ago
Hi Sheri Youngstrom, thank you so much for your wonderful feedback! We're thrilled to hear that Cassie provided you with such a great experience and that you're happy with your hair. We look forward to welcoming you back to BUBBLES Salons soon!
Tammy Desper3 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
La’nyah is awesome….she is very customer oriented, listens to your needs and wants and does an amazing job on your hair!!!! And she takes pride in her work!!! I have been to her 4x now and will definitely keep coming back!!! I took my daughter to her tonight and she absolutely loved her hair and said can you please not take me to anyone else, I don’t want to go to anyone but her!!!!! I agree!!! THANK YOU!!!
Hi Tammy, thank you so much for your wonderful review! We're thrilled to hear that La’nyah has been providing you with such a positive experience and that you're happy with her work. We look forward to welcoming you back to BUBBLES Salons soon!
Candida Franklin8 reviewsiTotal number of Google reviews Candida has written across all businesses on Google Maps, not just this one.
Great place to get your haircut.And I just love Stacy. She's a real artist in her haircutting.I feel very comfortable in there and I will keep coming back.She does the best haircuts around
Price: $40–60
Services: Bang trim, Haircut, Hairstyling, Service not listed
Dear Candida,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience at BUBBLES Salons. Stacy truly is an artist, and we are delighted to know that you feel comfortable and satisfied with her work. Your kind words and continued support mean the world to us. We look forward to welcoming you back for your next haircut!
Warm regards,
The BUBBLES Salons Team
Anthony Martin1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Hi Anthony Martin, thank you so much for your wonderful review! We're thrilled to hear that you love BUBBLES Salons. We look forward to welcoming you back for your next visit!
Rebekah Nelson2 reviewsiTotal number of Google reviews Rebekah has written across all businesses on Google Maps, not just this one.
This was a fabulous experience! I have had such a difficultly in the past finding a good hair stylist and I went in as just a walk in, and one of their stylists Kyleigh took the time to look at my hair and listen and she made my hair look brand new and beautiful!!
Price: $60–80
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Hi Rebekah Nelson, thank you so much for your wonderful review! We're thrilled to hear that Kyleigh provided you with such a fabulous experience and that you're happy with your new look. We look forward to welcoming you back to BUBBLES Salons soon!
Amelia HellmanLocal Guide · 15 reviewsiTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
Hi Amelia Hellman, thank you so much for your wonderful review! We're thrilled to hear that you love your shorter cut. We look forward to welcoming you back to BUBBLES Salons soon!
Joanna Longo12 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Easy scheduling and a friendly atmosphere. Rebecca was professional, personable and talented. Great 1st experience and I will return when I’m next in town.
Price: $140–160
Services: Haircut, Blowdry, Hair coloring
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 2 weeks ago
Dear Joanna Longo,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your experience with Rebecca and found our salon welcoming. We look forward to seeing you again when you're back in town!
Anthony Martin4 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
I have always had a great cut and experience at Bubbles. As always, La’Nyah did an outstanding job!
Price: $40–60
Services: Haircut, Blowdry
Response from the owner · 4 months ago
Hello Anthony Martin, thank you so much for your wonderful feedback! We're thrilled to hear that you consistently have great experiences at BUBBLES, and we're delighted that La’Nyah did an outstanding job for you. We look forward to welcoming you back for your next visit!
christine shank4 reviewsiTotal number of Google reviews christine has written across all businesses on Google Maps, not just this one.
Kaleigh is just the best. I always get a great cut and her color I get compliments on. Plus she is personable and sweet.
Price: $60–80
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 3 weeks ago
Dear Christine Shank,
Thank you so much for your wonderful review! We're thrilled to hear that Kaleigh consistently provides you with great cuts and color, and that her personable nature makes your visits enjoyable. We look forward to welcoming you back to BUBBLES Salons soon!
Tim Rohrbaugh2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I felt safe in Morgan’s hands and she did a wonderful job :)
Price: $40–60
Services: Haircut
Atmosphere: Relaxing, Traditional
Maintenance: Well-kept
Response from the owner · a month ago
Hi Tim, thank you so much for your kind words! We're thrilled to hear that you felt safe and that Morgan did a wonderful job. We look forward to welcoming you back to BUBBLES Salons soon!
