Customers frequently praise Bud Matthews Services for prompt, professional repairs on appliances, plumbing, and HVAC systems, noting clear communication and fair pricing for complex issues. Recurring themes include technicians arriving on time and efficiently diagnosing problems. However, several low-star reviews criticize the company for high costs on simple installations, failing to complete basic repairs due to missing tools, and billing disputes after initial payments.
Google rating: 4.8 out of 5 from 829 reviews (93% five-star).
Reviews on this page: 829 Google reviews (604 with written comments, 9 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 21, 2026.
Service: Generator Installer serving Chapel Hill, North Carolina.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
829 reviews on Google
5★774
4★12
3★3
2★7
1★33
Reviews from Google, shown as published (original wording, unedited).
LS
Lola Stamm3 reviews
★★★★★
Benjamin came to our home to replace a fan assembly, damper assembly, and a main control board for our Whirlpool fridge/freezer. He did a great job and was helpful at educating us on the repair process for our unit. He is excellent at trouble shooting, communicating with his customers and completing the job in a timely manner. We recommend him without hesitation. 5 STARS!
Price assessment: Reasonable price
Price: $400–600
Services: Refrigerator/freezer repair
Response from the owner · 3 days ago
Thank you for your positive feedback, Lola! We’re so glad Benjamin was able to get your Whirlpool fridge/freezer working properly again and that he took the time to walk you through the repair process. Clear communication and timely service are so important to us, and we’ll be sure to share your kind words with him. Thank you for recommending Bud Matthews Services!
******DO NOT EVER HIRE THIS COMPANY!!******
This is the worst company I have ever done business with!!!! I called them to fix a dryer that was on the fritz. I requested an afternoon appointment because I had just gotten out of the hospital, and wasn’t up and operating coherently until later in the day due to my medications I was having to take. But, they took it upon themselves to decide to show up at 9AM!!!! I have since found out that they’ve listed me as “do not service” because I was “falling in and out of sleep” and “incoherent,” which I find incredibly insulting since I had asked for an afternoon appointment, because I was medically compromised. In addition, I had arranged for a male friend to come over that afternoon because I don’t have random utility workers in my house when I’m home alone, especially a few days post surgery!!!
Anyway, while they were here, I was told the problem was with the venting system under the house, not the actual dryer, so they fixed that. Charging me $320 for “fixing” the dryer vent only!!!! NOT the dryer. Well, the dryer then continued not working the next day when I went to do laundry. I called and called and they argued that they’d fixed it and hung up on me (a habit that continues), or just didn’t answer and didn’t return any of the messages I left. I had paid in cash because I didn’t have a working card at that time, but I wrote it down in my bill book so I had a record of it. I had withdrawn just a bit more than the amount owed the day before, so obviously I intended to pay them.
Well today, I received a call saying they were putting a lien on my property because I never paid!!!!! This is 3.5-4 months later!!!! So I guess they’re going out of business or something and trying to fleece past customers. I asked them why they didn’t call me or send a letter in the mail before now, they claimed to have sent emails (which I would’ve specifically told them I don’t use), but I searched my email and have no emails!!!!!
So, in sum, they didn’t fix the problem they were hired to fix, they refused to come back out and fix it, they mocked an extremely ill person in their internal notes, they did NOT contact me after they claimed the bill wasn’t paid when I’m guessing their employee just pocketed my money using the excuse that I was out of it post-surgery, and now all of the sudden they’ve figured out how to use a phone (but apparently still haven’t figured out the mail system), but only did so to threaten me for more money!!!!
If I could give zero or negative stars I would!! Please don’t fall for their BS. They can’t fix the problem, they overcharge (the company that did fix it charge $145), they’re dishonest, and are extremely rude for a “business”!!!!!!
*******DO NOT EVER HIRE THIS COMPANY!!******
Price assessment: Overpriced
Price: $200–400
Services: Dryer repair
Response from the owner · 3 days ago
Thank you for sharing your experience. We take every review seriously and want to respond thoughtfully and honestly.
We are sorry to hear you were not feeling well following your surgery and we genuinely wish you a full recovery. Accommodating our customers’ needs is something we take pride in and we would never intentionally disregard a scheduling request.
We do want to address the concerns raised here factually and respectfully.
Regarding the work performed, you contacted Bud Matthews Services specifically for dryer vent repair following a recommendation from your handyman that the ventilation needed to be shortened, affixed, and rerouted to the outside. Our technician documented the findings thoroughly and completed exactly that work. The dryer vent was found to be improperly routed and blowing into the crawlspace, that issue was corrected. The scope of the service call was dryer vent repair, not dryer repair, and that work was completed as requested.
Regarding payment, our technician documented at the time of service that payment was not collected and that the office would follow up with an invoice. We have records confirming that invoices were sent, received, and opened electronically (email & text messages) as well as mailed to your address by physical copy. We do not take the accusation of theft against our employees lightly. He is a trusted member of our team who documented his work and the payment status accurately and professionally.
Regarding the do not service designation this decision was made based on an outstanding balance and the nature of the interactions our team experienced when attempting to resolve this matter professionally. Our staff handled those conversations with professionalism despite being met with significant hostility. We will always treat our customers with respect, and we ask for the same in return.
Bud Matthews Services
Top-notch professional job on replacing bathroom floor tiles. Removed rotted underflooring; installed new tiles; and caulked in needed areas. Very happy with result.
I worked with Ben. Honestly, I had more than a few appliance issues over the years. First time using Bud Matthew’s and it was honestly one of the best experiences I have had ever with a technician. He was thorough, efficient , kind and professional. He even gave me tips on other minor issues without a charge for his time. Amazing ! Give that man a raise !
Ben at Bud Matthews was amazing. Fixed my fridge for a fourth of what I was quoted elsewhere.
Response from the owner · 3 days ago
Thank you for your positive feedback, Tara! We’re so glad Ben could get your fridge back up and running and that you found our pricing fair. We’ll be sure to pass your kind words along to him. We appreciate you choosing Bud Matthews Services and look forward to helping you again whenever you need us!
Three Visits, One Excellent Technician — Five Stars!
October 15, 2026 — Chapel Hill, NC
Dear Diary: Our 10-year-old GE Profile appliances have kept Benjamin of Bud Matthews Services busy—and impressed us every time.
Visit One: When our refrigerator stopped cooling but the freezer worked, Ben diagnosed a failed circulation fan and installed a temporary replacement from his own supply while ordering a new one.
Visit Two: He returned with the warrantied fan and completed the replacement in under 20 minutes, including a helpful tutorial on the refrigerator controls.
Visit Three: Ben replaced our dishwasher’s door hinges with the same skill and efficiency.
When I asked about a veterans’ discount, Ben explained that none was available and introduced me to Bud Matthews’ service plan, which offers discounts, priority scheduling, and seasonal inspections—useful information, with no pressure.
Three visits, three jobs well done. Reliable, resourceful, courteous, and professional. Bravo, Benjamin—you’ve earned our confidence and five enthusiastic stars!
— Pete Enchelmayer, Chapel Hill
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Thank you for your positive feedback, Peter! We’re so glad Benjamin was able to get your refrigerator back up and running quickly and give you some helpful perspective on its remaining life. We appreciate your kind words about his work and will be sure to pass them along. Benjamin looks forward to seeing you next week to finish up the refrigerator and dishwasher repairs!
Benjamin was prompt, effective professional (and personable). Gave the maintenance our appliances needed.
Response from the owner · a week ago
Thank you for your positive feedback, Robert! We’re so glad Benjamin was able to take care of the maintenance your appliances needed and that you found him prompt, professional, and personable. We’ll be sure to share your kind words with him. Thank you for choosing Bud Matthews Services, and we look forward to helping you again!
Thank you for your positive feedback, Jack! We’re glad you had a quick and friendly experience with our team. Thank you for choosing Bud Matthews Services, and we look forward to helping you again whenever you need us!
Eduardo was great, took care of the problem in a jiffy and even helped us with one other issue that wasn’t scheduled
Services: Water heater repair
Response from the owner · 6 months ago
Thank you for the wonderful review, Dorothy! We're so glad to hear that Eduardo took care of your water heater repair quickly and went the extra mile by helping with that additional issue. That's exactly the kind of service we strive to provide! We look forward to being there for you whenever you need us!
