Roofing supply store · McAllen, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 99Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 37 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★147 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently report helpful, knowledgeable staff who assist with material selection, custom fabrication, and difficult sourcing requests. Recurring themes include reasonable pricing, competitive deals, and efficient service that helps save money on roofing projects. The store maintains a perfect five-star rating from one hundred forty-seven reviews, and the owner has responded to every single customer review.
Google rating: 5.0 out of 5 from 147 reviews (97% five-star).
Reviews on this page: 147 Google reviews (135 with written comments, 39 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Roof Cleaning Company serving McAllen, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Budget Roofing SupplyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Budget Roofing Supply: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Budget Roofing Supply: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Budget Roofing Supply: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Budget Roofing Supply: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
147 Google reviews we collected
5.0of 5
5 stars14397%
4 stars32%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
100%praise
Praise158100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5937%
Staff & attitude4428%
Would recommend2013%
Quality & results1811%
Speed & response128%
Communication43%
Honesty & trust11%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great customer service, prices are very reasonable I 100% recommend budget roofing ask for Hugo he's very helpful!”
“Gabriel and Hugo were very informative and knowledgeable and understanding”
“Highly recommend visiting this store for your roofing needs.”
“First time doing business with budget and found prices and service to be top notch.”
“Great customer service fast service had in stock what I was looking for recommend.”
“Throughout the process, Gabriel kept us updated every step of the way, communicated promptly, and even followed up after delivery to make sure everyth…”
“Outstanding customer service by the lovely girls up front.”
People customers mention
Gabriel5 reviews
Noe3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Hugo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Awesome customer service. Hugo el tocayo was very helpful as always. Highly recommend visiting this store for your roofing needs.
Sabas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent customer service from Hugo Gomez. First time doing business with budget and found prices and service to be top notch.
Eloy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Hugo helped me out a ton, and saved me a lot of money thanks to the gray flash sale
Ralph1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great customer service, prices are very reasonable I 100% recommend budget roofing ask for Hugo he's very helpful!
Carlos4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Es un buen lugar, con gran surtido de materiales, las personas que atienden son amables y me ayudaron con mi proyecto.
Adrian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fast and knowledgeable service! Gabriel was helpful from the start and helped recommending materials needed for my project. Definitely recommend!
Awesome customer service. Hugo el tocayo was very helpful as always. Highly recommend visiting this store for your roofing needs.
Response from the owner · a day ago
Thank you, Hugo, for the kind words and for recommending our store. We are thrilled that Hugo el tocayo provided helpful service and that you had an excellent experience. We look forward to assisting you with any future roofing needs.
juan perez2 reviewsiTotal number of Google reviews juan has written across all businesses on Google Maps, not just this one.
Thank you for the kind review, Juan. We are glad our team was helpful and appreciate you taking the time to share this. We will pass your praise along to our employees and look forward to helping you again.
Sabas Garcia3 reviewsiTotal number of Google reviews Sabas has written across all businesses on Google Maps, not just this one.
Excellent customer service from Hugo Gomez. First time doing business with budget and found prices and service to be top notch.
Response from the owner · 4 days ago
Thank you Sabas for the kind words and for choosing Budget. We're thrilled Hugo Gomez provided excellent service and that you found our prices and overall experience top notch. I will be sure to pass your praise along to Hugo and the team. We look forward to serving you again.
Eloy Alanis3 reviewsiTotal number of Google reviews Eloy has written across all businesses on Google Maps, not just this one.
Hugo helped me out a ton, and saved me a lot of money thanks to the gray flash sale
Response from the owner · 4 days ago
Thanks so much for the great review, Eloy. We are thrilled Hugo could help and that the gray flash sale saved you money. We will pass your kind words along to Hugo. We look forward to helping you again soon.
connie a5 reviewsiTotal number of Google reviews connie has written across all businesses on Google Maps, not just this one.
Gabriel and Hugo were very informative and knowledgeable and understanding
Response from the owner · 4 days ago
Thank you so much for your kind review, Connie. We are delighted Gabriel and Hugo were informative, knowledgeable, and understanding. We will be sure to pass your compliments along to them. We appreciate you taking the time to share this and look forward to helping you again.
Ralph1 reviewiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Great customer service, prices are very reasonable I 100% recommend budget roofing ask for Hugo he's very helpful!
Response from the owner · 4 days ago
Thank you so much, Ralph, for the great review and recommendation. We are delighted Hugo was so helpful and that our pricing met your expectations. Your feedback means a lot to our team. We look forward to helping you again in the future.
Eduardo Moreno1 reviewiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Muchas gracias por tu reseña, Thamara. Nos alegra saber que Hugo Gomes te brindó un buen servicio. Compartiremos tus amables palabras con él. Esperamos verte pronto de nuevo.
Esequiel Luna1 reviewiTotal number of Google reviews Esequiel has written across all businesses on Google Maps, not just this one.
Gracias por compartir tu experiencia, Esequiel. Nos alegra saber que Hugo te ayudó y que quedaste satisfecho con el descuento en el material. Esperamos verte de nuevo pronto.
Rudy Beltran1 reviewiTotal number of Google reviews Rudy has written across all businesses on Google Maps, not just this one.
I came into look for some discontinued tile. Brian took care of me well.
Response from the owner · a month ago
Thank you for your kind words, Rudy. We're glad Brian was able to help you track down the discontinued tile and that you had a positive experience. We appreciate you sharing this and hope to assist you again in the future.
