PEST CONTROL SERVICES · WEST VALLEY CITY, UT
Bug Bully Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%97+33.9Reliability 15%89+13.4Craft & service 20%47+9.4Value 10%93+9.3Momentum 8%49+3.9Track record 7%47+3.3Accountability 5%29+1.5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Bug Bully Pest Control

Better than 90% of pest control services · #5 of 52

5.0★183 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Bug Bully Pest Control for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$121–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Rodent extermination”

★★★★★ Jacob · a year ago

Have used Bug Bully the last 3 years since buying my house. They’re great to work with and always responsive and respectful! Additionally, they truly care about the property and always do best by the customer.

Paid $60–80Great priceRodent exterminationTermite inspectionSpider extermination
★★★★★ Colin · a year ago

Sam, is the bug bully. This guy has been coming up big at all my rentals, when we have some unsightly guests. Oh man, Sam gets rid of them fast and nobody is the wiser. Shhh

Reasonable priceHornet & wasp exterminationRodent exterminationCockroach extermination
★★★★★ Lezlie · 3 years ago

We LOVE Bug Bully. Every time some new pest problem crops up, Sam swoops in all calm and collected and knocks it OUT. He’s quick to respond, professional, super effective, and sensitive about pets and kids. He also investigates and gets to the root of the problem rather than one-size fits all. Being new homeowners…

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Julie · 4 years ago

Bug Bully is wonderful. Professional, personable, prompt, and enthusiastic. He does his thing and doesn’t play any games. Have used for a couple years now and won’t go anywhere else for service.

Bee exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Anthony · 5 years ago

Sam is knowledgeable, professional, and very eager to help eradicate your pest issues. We called pretty much every pest removal company in the valley for a mouse problem in a house we just bought. It was clear that Bug Bully was the right choice, no one knows the local ecology like Sam he not only helped us with our…

Cockroach exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Janelle · 5 years ago

Sam is knowledgeable, experienced, and passionate about helping people through his work. We hired him for an extermination in a new house we had just bought. An inspector from a different company told us it likely had a cockroach problem (there were trails that looked a lot like it). Sam came out and took the time…

Cockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ sailor · 5 years ago

The owner Sam is great! He cleared out a small rodents nest in my garage that I couldn’t get ahold of myself! It’s been over a month and still no issue! Would recommend highly.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Shay · 5 years ago

We were referred to Sam by a friend, and it has been the best referral ever! From minute one he has been easy to communicate with, and willing to help us with anything. His price is more than fair, and he definitely stands behind his work. More than once he has come back free of charge, and included extra services…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Bug, grey = pest control services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q3: 5.00★ (6 reviews)2023-Q4: 5.00★ (4 reviews)2024-Q2: 5.00★ (25 reviews)2024-Q3: 5.00★ (2 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (5 reviews)2025-Q4: 5.00★ (41 reviews)2026-Q1: 5.00★ (5 reviews)2026-Q2: 5.00★ (5 reviews)2026-Q3: 5.00★ (14 reviews)2026-Q4: 5.00★ (10 reviews)2023-Q32024-Q32025-Q32026-Q32026-Q4
This companyIndustrydot size = review count

Price

$111-12% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%97+33.9Reliability 15%89+13.4Craft & service 20%47+9.4Value 10%93+9.3Momentum 8%49+3.9Track record 7%47+3.3Accountability 5%29+1.5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
97
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
89
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
47
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
93
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
49
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
47
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
29

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+34 / −0
Professionalism
+35 / −0
Responsiveness
+34 / −0
Punctuality
+32 / −0
Value
+33 / −0

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