Google reviewers rate Builders FirstSource 4.5 out of 5 based on 11 reviews, with the owner responding to 73% of them. Customers frequently highlight the availability of construction materials, delivery services, and quick unloading by friendly staff. However, low-star feedback indicates a recurring issue with staff knowledge and a lack of communication, specifically regarding unanswered phone calls.
Google rating: 4.5 out of 5 from 11 reviews (82% five-star).
Reviews on this page: 11 Google reviews (5 with written comments).
Owner responses: the business replied to 73% of reviews.
Most recent review: June 10, 2026.
Service: Home Builder serving Waterloo, Iowa.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.5
★★★★★
11 reviews on Google
5★9
4★1
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 5 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Early unload nice friendly laid back people.”
“Great people and they unload quickly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
George LaurieLocal Guide · 763 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Its a pretty cool spot to order your building supplies from and they deliver as well
Response from the owner · 2 years ago
Thank you for the positive feedback, George! We're glad to hear that you had a great experience ordering your building supplies from us and that our delivery service met your expectations. We look forward to serving you again in the future.
Joe FrielLocal Guide · 257 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Jerry! We're grateful for your feedback. It's our pleasure to provide the best possible service and materials to our customers, and we're glad that this commitment was reflected in your visit. We look forward to the next time we're able to serve you. Have a great day!
Scott HatcherLocal Guide · 18 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Early unload nice friendly laid back people..good people
Response from the owner · 4 years ago
We are so grateful for your 5- Star review, Scott. Thanks for sharing your rating with us and the Waterloo community. We are happy to see you had a great expereince delivering to Builders FirstSource and that our awesome team members were able to assist you!
Raven C1 reviewiTotal number of Google reviews Raven has written across all businesses on Google Maps, not just this one.
Thank you, Paul Kortemeyer! Whether you’re sourcing core materials or adding the final trim, Builders FirstSource is proud to support your project.
Umamahesh (Gamerdad)Local Guide · 11 reviewsiTotal number of Google reviews Umamahesh has written across all businesses on Google Maps, not just this one.
Hey Brian! We are so grateful that you took the time to share this positive review with us and the community. It's our pleasure to serve customers like you and look forward to your next visit!
David TiemessenLocal Guide · 17 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Hi David, thank you for leaving us a rating with Google! 👍 We appreciate the positive feedback and look forward to working with you for any of your future building material needs.
—Nolan
Zach Dostal5 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
