Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently praise the store for transparent, non-pushy sales practices, knowledgeable staff, and punctual installation crews. Recurring themes highlight clear communication throughout the purchasing and warranty processes, as well as competitive factory-direct pricing. One low-star review describes a significant delay in resolving post-delivery issues, contrasting with the generally positive feedback regarding service efficiency and product quality.
Data from Google, last updated November 10, 2026.
29 Google reviews we collected
Phrases our text analysis found in 27 written reviews
How often each topic comes up in the written reviews
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely friendly, very careful while delivering the spa, and took the time to thoroughly explain how everything works.”
“The installation crew was punctual, professional and very helpful with operational information.”
“Highly recommend asking for George if you’re looking for a spa and want a smooth, honest buying experience!”
“They took the time to explain everything clearly while also making us feel completely comfortable walking away without making a purchase.”
“Had a very positive experience with Bullfrog Spas Factory Store providing fast and effective warranty service.”
“Price was reasonable (another provider quoted 3x as much and were no shows twice after leaving us waiting for hours after appointment window).”
“…t came to actually using the spa I really didn’t know much—and to be honest, the hot tub was mainly for my wife anyway.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 29 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We have had a great experience here! From purchasing our first hot tub and asking a lot of questions to continuing to being available for questions once we had it installed as well. Great service from start to current.
Purchased an A7 series floor model in May, finished our patio in July. They worked with our scheduling timeliness seamlessly. The installation crew was punctual, professional and very helpful with operational information. Our family has been using it for two months now and its awesome. Go in and see Chad who was our salesman, he's relatively new there but is very unassuming and friendly. We went back in for a few supplies recently and he pointed out future sales events for needed supplies, very helpful.
Had a very positive experience with Bullfrog Spas Factory Store providing fast and effective warranty service. Special kudos to the technician Dave who was very efficient and professional.
We received our hot tub about two weeks ago, and we couldn’t be more pleased with the entire experience. Shayne was our primary salesperson but both salespeople were outstanding. I really don’t like pushy sales people, and they nailed the perfect balance. They took the time to explain everything clearly while also making us feel completely comfortable walking away without making a purchase. In my opinion, that should be every salesperson’s goal, and too many miss the mark—but not in this case. At no point did I feel like I was being “sold” anything. We actually left the store without purchasing and came back two days later to move forward with the hot tub, which says a lot about the experience they created. They also stand behind their warranty 100%. We had a minor issue with one of the JetPaks, and it only took a single email to our salesperson for them to immediately step in and get the problem resolved. The delivery process was just as good. The crew who delivered the spa were amazing. The supervisor of the three-man crew was Kenny. The other two members of the crew were very nice as well, but Kenny was absolutely outstanding. He was extremely friendly, very careful while delivering the spa, and took the time to thoroughly explain how everything works. He walked us through how to operate the spa and shared practical, real-world scenarios to help us understand how to handle different situations. My wife was primarily responsible for learning how to operate and maintain the spa, while I was focused on making sure everything was ready for delivery. She had already spent hours researching how everything worked. I, on the other hand, knew almost nothing about operating the spa. My responsibility was the electrical work, so I could explain exactly how to run PVC conduit and wire everything from the panel, but when it came to actually using the spa I really didn’t know much—and to be honest, the hot tub was mainly for my wife anyway. That said, Kenny was so clear and easy to talk to that by the time he left I felt like I understood exactly how to operate and maintain the spa myself. Even though I hadn’t been very interested in learning about it beforehand, he explained everything so well that it was easy to follow and genuinely helpful. It is very hard to make a large purchase like this and feel really comfortable about it. But I am extremely glad we went with Bullfrog.
The guys at Bullfrog are amazing. Shayne is very knowledgeable and will help you select the right spa for you, without the sales pitch. They truly know the brand and what sets it apart from the “other guys”. Highly recommended ! -Josh
Shayne and the entire Bullfrog team was amazing. The M9 spa is still the star of the show. This blows away the high end spas I have owned from Sundance and Hot Springs!
Our spa purchasing experience with Bullfrog was top-notch. Clear consistent communication, easy seamless transaction, with a quality product that they can be proud of. Would definitely recommend! Thank you!
Highly recommend! The team and their service team are top notch!!
Thank you for your 5-star review!
We thought we would check out Bullfrog Hot tubs in Naperville as we were looking to replace our 28 year old tub. That's when we met George, the manager. He spent the afternoon with us and went through the whole Bullfrog program and Bullfrog philosophy. Actually his Bullfrog Hot tub presentation blew us away and the Bullfrog concept is so amazing, plus really interesting. The bottom line to this story, is left the store that afternoon with a new Bullfrog hot tub. We now love enjoying our new Bullfrog hot tub. It is great. The new technology, the jet positioning, and stylish cabinet is fantastic. Plus after we got the tub, we had a few questions and called George, he was right there to assist us.Thanks George, we our really loving our new Bullfrog Hot tub. Bill & Donna
Thank you, Bill, for sharing your experience and for your kind words. We're so happy to hear that you're enjoying your new Bullfrog hot tub and appreciate your support!
Just stopped in the store to see the spas in person for the first time and learn more about the brand. George was very helpful, spent a lot of time with us, and answered every question we had.
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts