Customers frequently praise the punctuality, thoroughness, and friendly communication of technicians who explain procedures and address specific pest issues like fire ants and mosquitoes. Recurring themes include long-term satisfaction with reduced pest activity and the convenience of mobile app scheduling. However, lower-rated reviews highlight inconsistent service quality, missed appointments, and billing discrepancies, with some customers reporting that treatments failed to eliminate pests or that customer service communication was poor.
Google rating: 4.9 out of 5 from 5,732 reviews (96% five-star).
Reviews on this page: 5,732 Google reviews (5,466 with written comments, 106 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 29, 2026.
Service: Rodent Control serving Concord, North Carolina.
Data from Google, last updated November 2, 2026.
Star ratings
5,732 Google reviews we collected
4.9of 5
5 stars5,48196%
4 stars1593%
3 stars90%
2 stars170%
1 star661%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,20699%
Complaints401%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1,38333%
Staff & attitude1,27030%
Speed & response55513%
Communication47211%
Would recommend40610%
Honesty & trust1012%
Price & value591%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician, LaVon, does an amazing job every time!”
“Were good in the past and have been absolutely terrible this year.”
“He is extremely thorough, knowledgeable, and always takes the time to make sure everything is taken care of properly.”
“The office woman is very rude, the guy that sprayed the first time smelled and looked like he just smoked a blunt.”
“The service is always friendly, our service tech Saito was on time and efficient.”
“They missed an appointment no call / no show, and another appointment that they did make was at the wrong time and I was not informed of their visit.”
“He explained the procedure and was both upbeat & cordial.”
“Despicable practice - the lack of communication is astounding.”
“We truly appreciate the great service he provides and highly recommend him!”
“Update 2024: I have downgraded Bulwark from 5 stars to 2 stars and I can no longer recommend them.”
“He’s super friendly, dependable, and goes above and beyond every time.”
“I am a kind, well-mannered person who only wanted help, but instead I was treated as if I were lying or I was the one trying to scam them.”
“Overall, it was a wonderful experience at a very reasonable price!”
“Over charged for years and did nothing about it.”
People customers mention
Wallace86 reviews
Hildreth82 reviews
Nickell62 reviews
Haynes62 reviews
Atkinson58 reviews
Slosek48 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Our technician, LaVon, does an amazing job every time! He is extremely thorough, knowledgeable, and always takes the time to make sure everything is taken care of properly. He’s friendly, professional, and by far one of the best technicians we’ve had.
Since he has been servicing our home, we haven’t had any issues with pests at all. You can tell he really knows what he’s doing and takes pride in his work. We truly appreciate the great service he provides and highly recommend him!
Services: Mosquito extermination, Bug & insect extermination, Ant extermination
Response from the owner · 3 days ago
Wow, Calvin! Thank you for taking the time to share your positive experience. We truly appreciate it!
C
Celeste Ayala3 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Austin from Bulwark was at my home on Saturday and today. He's always so friendly, thorough, and great to talk to!I would definitely recommend this company!
Wow, Shanta! Thank you for taking the time to share your positive experience. We truly appreciate it!
C
Courtney Lynn StrommeLocal Guide · 22 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
I have used Bulwark for many years. The service is always friendly, our service tech Saito was on time and efficient. Bulwark does a great job of managing the bugs and pests around the property.
Response from the owner · 4 days ago
5 stars! Courtney, thank you for taking the time to leave us a stellar review. It means so much to us!
J
Josh RaineyLocal Guide · 47 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Jamie did an excellent job helping us tackle a serious fire ant problem! We had a pretty bad infestation both inside our home and throughout our yard, and within just a few days of the initial treatment, we noticed a huge difference.
Bulwark was also quick to come back out for a free follow-up treatment a few weeks later, which we really appreciated.
With kids and a puppy at home, safety is a big priority for us. Knowing that Bulwark took our concerns seriously and used treatments with our family's safety in mind gave us peace of mind.
Overall, a great experience, and I'd highly recommend Jamie and the Bulwark team!
Price assessment: Great price
Services: Ant extermination
Pest type: Ants
Response from the owner · 4 days ago
Wow, Josh! Thank you for taking the time to share your positive experience. We truly appreciate it!
A
Angie Olle5 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
I have been working with Bulwerk for over a year for termite and pest control at my vacation home. They come when needed to address any increase in activity. I use the convenient mobile app to request service calls. All the team
Members are great , however, special shout our to Kevin and Dakota for their attention to detail , professionalism, and call aheads
Price assessment: Reasonable price
Price: $80–100
Services: Termite extermination, Spider extermination, General pest inspection
Pest type: Termites, Spiders
Response from the owner · 4 days ago
Wow, Sean! Thank you for taking the time to share your positive experience. We truly appreciate it!
S
Sterling OwensLocal Guide · 25 reviewsiTotal number of Google reviews Sterling has written across all businesses on Google Maps, not just this one.
Once again Austin Hildreth came through and provided a thorough service. He took his time to do it right and explain his work. He represents Bullwark well.
