Customers frequently praise the punctuality, thoroughness, and clear communication provided by technicians during insect and rodent treatments. Reviews highlight the staff's willingness to answer questions, explain processes, and offer detailed updates on recurring services. However, a pattern of criticism involves communication failures between central customer service and local offices, leading to missed appointments, billing disputes, and unresolved pest issues.
Google rating: 4.9 out of 5 from 656 reviews (96% five-star).
Reviews on this page: 656 Google reviews (630 with written comments, 7 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 29, 2026.
Service: Pest Control Service serving Kansas City, Missouri.
Data from Google, last updated November 3, 2026.
Star ratings
656 Google reviews we collected
4.9of 5
5 stars63396%
4 stars102%
3 stars20%
2 stars20%
1 star91%
Praise vs complaints
Phrases our text analysis found in 630 written reviews
99%praise
Praise1,14299%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37933%
Quality & results27023%
Speed & response18916%
Communication14913%
Would recommend11010%
Honesty & trust303%
Price & value262%
What customers talk about
We read 630 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hiram was respectful, pleasant and we feel like he did a good job.”
“…vice me they didn't believe anything I had to say well that not very professional just because the things I had stated are true vand they don't even l…”
“Hyram was very polite and did a great job treating for insects around my home and in my garage.”
“I will go to anyone and everyone about the horrible customer service I received.”
“His prompt assistance and willingness to go above and beyond make every interaction a positive experience.”
“Would reamend well informed and explained what he was doing.”
“…the treatment last week so I'm very happy with the service and will definitely recommend them.…”
“I honestly can’t sing Jesse’s praises enough - hopefully he’ll continue to be the one they send on later quarterly visits, because i felt very confide…”
“…eks ago so everything they said wasn't true and basically saying I'm lying and they won't be able to service me they didn't believe anything I had to…”
“He answered all questions and offered an affordable solution.”
People customers mention
Barnes39 reviews
John19 reviews
Tanis16 reviews
Chris15 reviews
Beck15 reviews
Johnson14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hiram arrived on time. Greeted us and asked if we had any additional needs. He also explained what he was going to do. Hiram was respectful, pleasant and we feel like he did a good job.
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Pest type: Rodents, Spiders
Response from the owner · a week ago
Wow, Jackie! Thank you for taking the time to share your positive experience. We truly appreciate it!
A
Amika BrownLocal Guide · 14 reviewsiTotal number of Google reviews Amika has written across all businesses on Google Maps, not just this one.
This company is great! I contacted them for pest control and they were able to send someone out the same day. Hyrum was the ťech that came out and he was great, he explained everything to me, is very nice and knowledgeable and was able to answer all of my questions.
Thank you for taking the time to share your story, Amika! If you're open to discussing this further, please send us an email at [email protected] so we can take our service to the next level.
A
Annabel Osburn2 reviewsiTotal number of Google reviews Annabel has written across all businesses on Google Maps, not just this one.
Jesse and his partner were great! When they came to my home I was able to ask lots of questions and they were happy to answer them they and did not get annoyed or seem impatient. They were friendly and knowledgeable. When I moved into my new place there were lots of spiders and so far I have not seen any since the treatment last week so I'm very happy with the service and will definitely recommend them.
