Burgess Family Carpet Care

After a disappointing carpet cleaning from someone I booked through Booksy, I reached out to Burgess Family Carpet Care for help with the odor and the poor results that were left behind. Terrence came out quickly and knew exactly how to fix the problem. He treated the carpet thoroughly, removed the strange smell, and explained what may have caused the issue in the first place. He also shared helpful carpet care tips so I can keep the fibers cleaner and fresher between professional cleanings. I really appreciated the clear advice and the time he took to answer my questions. The appointment was easy to schedule, and he arrived the very next day in Baldwin Park. The carpets looked refreshed, smelled clean, and dried much faster than I expected. I am very happy with the service and the overall results. I will definitely use them again for carpet cleaning and would gladly recommend them to friends and family.

• Price assessment: Great price
• Services: General carpet cleaning

They showed up right on time and took the time to listen to my concerns about the carpet. We replaced it not too long ago, and with two dogs and several kids, the carpet had built up a lot of tough stains and heavy traffic soil. Another carpet cleaning company had told us those spots could not be fully removed, but this team treated it like a real stain removal job and got impressive results on the first visit. The technician was professional, thorough, and clearly knew the right carpet cleaning methods to use for pet stains, tracked-in dirt, and worn high-traffic areas. The whole process felt easy, and the carpet looked much fresher, cleaner, and brighter after the service. For anyone looking for reliable carpet cleaning, strong stain treatment, and fair pricing, this was an excellent value and a great experience overall.

• Price assessment: Great price
• Services: Upholstery cleaning

We used Burgess Family Carpet Care for carpet cleaning, hardwood floor cleaning, and related deep cleaning around our home in Baldwin Park. After years of muddy shoes and pet paws coming through the house, the carpet in the main traffic areas had a lot of built-up dirt, dull spots, and stains. Now the carpets look fresh again, feel soft, and almost look brand new, and the wood floors came out clean and bright too. Because the inside looked so much better, we also had more of the home cleaned, and the difference was easy to see. It was surprising how much dust and grime had collected over time, especially around busy areas. The whole place looked cleaner, brighter, and more cared for when everything was done. Terrence and Ezra were polite, arrived on time, explained the cleaning service clearly, and worked very hard to make sure everything was done right. They paid close attention to the problem areas and made sure the results looked great. The pricing was fair, the service was professional, and we would gladly use them again and highly recommend them for carpet and floor cleaning.

• Price assessment: Reasonable price
• Services: General carpet cleaning

I use Burgess Family Carpet Care for the apartment community I manage and for my own home, and they do an amazing job every time with carpet cleaning and related cleaning services. The carpets come out fresh, bright, and deeply cleaned, even in high-traffic areas and spots I thought might never improve. If you are unsure whether your carpet can be saved, Brian does excellent work and makes it look refreshed and almost like new again. I really appreciate finding a team that takes pride in their work, pays attention to detail, and makes customer satisfaction a top priority. They are dependable, professional, and always go above and beyond to leave the carpets looking and feeling clean. Very appreciated for the consistent quality and care.

• Price assessment: Great price
• Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning

Updating my review to add another positive note about Burgess Family Carpet Care. ezra and brian were the techs who handled our carpet cleaning today. ezra called about 40 minutes before the appointment to let me know they were on the way and would arrive right at 9. i really appreciate courtesy calls because they give you time to move a few things and get the rooms ready for service. That kind of communication makes the whole visit easier. They showed up a few minutes early, introduced themselves, and got started by walking through the carpet cleaning services they would be doing. brian had cleaned the carpets at my home before, so it was nice seeing a familiar face again. They explained the pricing clearly before starting, and the cost matched exactly what I was quoted over the phone with no surprise add-ons or extra charges. They worked through the whole house and paid close attention to the carpeted areas, high traffic spots, and the rooms that needed the most care. The carpets look fresh, bright, and very clean again. It really made the house feel ready for the new owner. The team was polite, professional, and efficient from start to finish, and the results were excellent. I would highly recommend them to anyone in Baldwin Park who needs carpet cleaning, stain treatment, or a thorough deep clean for the home. They delivered honest pricing, great workmanship, and very good customer service. I would gladly book another carpet cleaning with them.

• Price assessment: Great price
• Services: General carpet cleaning

Burgess Family Carpet Care sent a friendly, professional, and efficient technician who did an excellent carpet cleaning job. even though the service was not the cheapest, it was well worth it because i have two large dogs that track in mud and leave a lot of hair in the carpet. he cleaned far better than other carpet cleaning services i have used before, and i would gladly book the same technician again. A big plus was that melvin used a high powered vacuum before the deep cleaning, which really helped lift pet hair, dirt, and debris from the carpet fibers. In the past, i have had to pay extra with other companies because of heavy shedding, even though we vacuum often at home. One of my dogs is a lab/shepherd mix, so pet hair gets worked deep into the carpet very quickly. The whole experience felt thorough, smooth, and worth the cost, and the carpets looked refreshed, cleaner, and much better after the service.

• Price assessment: Reasonable price
• Services: Carpet steam cleaning, Pet stain & odor removal

Absolutely the best carpet and floor cleaning service around. I got tired of carpets staying damp for days after other cleaners finished, so I called Burgess Family Carpet Care. The difference was amazing. Our carpets looked truly deep cleaned, felt fresh, and were dry within just a few hours. Brian has been taking care of our carpet and hard floor cleaning for a long time, and we trust him completely. Even when we are away, we feel comfortable having him handle the job because he is reliable, careful, and professional. Now that we rent out the home, we also count on deep carpet cleaning between tenants to keep everything clean, fresh, and ready for the next move-in. Every visit has been a great experience. The work is thorough, spots are treated carefully, and the whole process is done with real attention to detail. He always makes sure the cleaning is done to our satisfaction and delivers excellent service every time. After using this kind of professional carpet cleaning, it is hard to go back to ordinary service.

• Price assessment: Great price

My husband and i have been using this carpet cleaning service for years, and they do an awsome job every time. We recommend them to everyone because they are very knowledgeable about carpet cleaning and upholstery care, and they never try to sell us services we do not need. They take time to inspect the carpet, explain the cleaning process in simple terms, and make sure high-traffic areas get extra attention. We continue to have them come to our home twice a year to deep clean our carpets, and the results always make the whole house feel fresher and more comfortable. they also clean carpets for a couple of our neighbors, and we have all been very happy with the service. i always look forward to the friendly and professional visit because they are dependable, careful, and easy to work with. They do not rush through the job at all. Instead, they are very thero and pay close attention to detail, especially on spots, stains, and areas that need extra treatment. the carpets look cleaner, feel softer, and dry well after the service. Overall, it is a reliable carpet cleaning experience with great customer care every time.

• Price assessment: Reasonable price

I needed professional carpet cleaning to keep the warranty valid on my new carpet, and Brian really helped me understand what service was best for my situation. He explained the fine print that often comes with carpet care requirements and gave me clear, useful information so I could make the right choice. The whole process was simple and stress free. The carpet cleaning was affordable, scheduled quickly, and the results looked great. My carpets came out fresh, clean, and well cared for, and the service made it easy to stay on top of regular maintenance. I’m in Baldwin Park, so it’s important to keep carpet free of everyday dust, traffic marks, and buildup, and this service really helped. I’ll definitely be using them again for future carpet cleaning and highly recommend them to anyone who needs dependable carpet care.

• Price assessment: Great price
• Services: General carpet cleaning

brian and terrence were amazing. after a water issue affected our carpets, i was calling around for help, pricing, and cleanup options. before business hours, brian called me back right away and gave me clear advice on what i could do myself to help reduce costs and protect the carpet until the crew arrived. a short time later, they came to my home with air movers, a moisture meter, and helpful guidance for the carpet drying and cleaning process. they were professional, easy to talk to, and very knowledgeable about carpet cleaning and water extraction. terrence explained each step in simple terms, checked the damp areas carefully, and made sure the carpets were treated properly to help prevent lingering moisture and odor. they also did an excellent job cleaning both the upstairs and downstairs carpets, and everything looked fresh, clean, and well cared for afterward. i really appreciated the fast response, honest communication, and quality service. brian and terrence made a stressful carpet situation feel manageable, and i would highly recommend them to anyone needing carpet cleaning, drying, or restoration help.

• Price assessment: Reasonable price
• Services: General carpet cleaning