Google reviewers rate Burnett Automotive highly, citing friendly staff, prompt service, and competitive pricing for tire repairs and maintenance. However, lower-rated feedback highlights patterns of diagnostic errors, unexpected cost overages, and dismissive communication regarding warranty claims or workmanship issues.
Google rating: 4.9 out of 5 from 1,111 reviews (94% five-star).
Reviews on this page: 1,111 Google reviews (651 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Leawood, Kansas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,111 reviews on Google
5★1,049
4★32
3★4
2★9
1★17
Reviews from Google, shown as published (original wording, unedited).
DS
David Smith6 reviews
★★★★★
Burnett is an outstanding service center. Have never had an issue with them. Great service, friendly, decent prices. Strongly recommend them!!
Price assessment: Reasonable price
Services: Tires, Oil change
Response from the owner · a year ago
Thank you, David! We appreciate your kind words and support.
Thank you for taking care of my wife’s car. It was her first dealings with Burnett and she was impressed with the professionalism and in particular John explaining what needed to be repaired.
Price assessment: Reasonable price
Services: General repairs
Response from the owner · a day ago
Thank you, Kevin, for your wonderful feedback! We're glad to hear that your wife had a positive experience with us and that John was able to provide clear explanations. We appreciate your support!
Has always been a trusted resources for our car repairs and maintenance. Everyone is very nice and professional. My family have been bringing our cars here for over a decade.
This was my first time bringing my Kia to Burnett’s. A friend recommended them. I was able to get an appointment the next day. Everyone was extremely friendly and they rotated my tires for free! The price was at least $40-$50 less than where I used to take my car. I will definitely be returning!
Excellent same day service without an appointment. I had a flat tire….they fixed the flat and put it back on my Bronco.
Services: Tires
Response from the owner · a week ago
Thank you, Dennis, for sharing your great experience! We're thrilled our team could provide you with excellent same-day service to fix your flat and get your Bronco back on the road. We look forward to assisting you again! Safe travels!
Bought a new set of Goodyear tires for my Land Cruiser. They took their time to properly clean the rims and get the tires installed and balanced. They used proper procedure to torque the lugs on my wheels.
It took a bit longer, but they did it correctly and that's what was most important to me.
I will work with them again.
Price assessment: Great price
Services: Tires
Response from the owner · 2 weeks ago
Thank you, Mark, for your detailed feedback! We're thrilled you appreciated our meticulous work on your Land Cruiser tires. We look forward to serving you again!