Customers report that technicians are punctual, professional, and communicative, often addressing concerns about ants, wasps, gnats, and crawl space issues. Many note that pricing is competitive and that staff follow up on unresolved problems without additional scheduling. While most experiences are positive, some reviews criticize inconsistent service quality, specifically citing ineffective treatments for roaches and poor installation of crawl space components.
Google rating: 5.0 out of 5 from 383 reviews (97% five-star).
Reviews on this page: 383 Google reviews (297 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Cockroach Control serving Suffolk, Virginia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
383 reviews on Google
5★371
4★8
3★2
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
ST
Scott TruesdellLocal Guide · 78 reviews
★★★★★
Excellent service. Your tech Rae was on time, professional, nice, and immediately got to solving a dangerous problem. I highly recommend this company and while I was not price shopping, the price was actually lower than other companies I called but couldn't come out this week.
Price assessment: Great price
Price: $180–200
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · 2 days ago
Thank you, Scott, for the fantastic review. We are glad Rae was on time, professional, and able to quickly address the dangerous problem. We appreciate your recommendation and that you mentioned our price and availability. We will share your kind words with Rae and the whole team.
They are always on time and very professional! I would strongly recommend them.
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thank you so much, Sheryl, for your kind words. We are glad our team was punctual and professional, and we truly appreciate your strong recommendation. We look forward to serving you again.
Thank you for the kind review, M Pease. We're glad to hear Kevin was personable and thorough. We appreciate you taking the time to share this and look forward to serving you again.
Issac Shaw was amazing he explained everything and was very attentive to my concerns.
Price assessment: Great price
Price: $20–40
Services: Bug & insect extermination
Response from the owner · 6 months ago
David, thank you so much for the 5-star rating! We appreciate you taking the time to share your support and are glad you had a great experience. We look forward to serving you again soon.
Thank you for your five-star rating! We're thrilled to hear that you had a great experience. Your support means a lot to us. We look forward to serving you again soon!
Pest type: Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 weeks ago
Thank you for the great review, Ryan. We're so glad Rae treats your home and service with such care, and we truly appreciate you noticing. We look forward to continuing to serve you.
I seriously LOVE this business. They have helped me very much. Marty used to be my guy now I have a new guy. Rae now is the fella that has made my life so much better. The office is also wonderful ! I love everything about them. If you need a service, this is the one to get !!! You will not be disappointed !
Price assessment: Great price
Price: $20–40
Services: Rodent extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 4 years ago
Maureen, thank you so much for your response! It is always a pleasure assisting you. We were so glad to take care of your issues. We love hearing that Marty is helping make your life easier with the services he provides!
I would highly recommend Bust a Bug. They came out today and took the time to educate me on things I had no idea about. Truly top-notch service! If you are have pest problems give them a call.
Price assessment: Great price
Price: $20–40
Services: Home inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Cockroaches
Response from the owner · a month ago
Thank you for the wonderful recommendation, Cindy. We are glad our team could take the time to educate you and that you were pleased with our service. We appreciate you spreading the word and are here if you need anything in the future.
Technicians were professional and able to answer all my questions.
Price assessment: Reasonable price
Price: $20–40
Services: Cockroach extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a month ago
Thank you for the kind review, William. We're glad our technicians were professional and able to answer all your questions. We appreciate the 4-star rating and look forward to serving you again.
Ray came to do a preventative spray at my new apartment. Super friendly and did an amazing job. Got in and out in about 3-4 minutes and covered everything necessary. Would definitely recommend!
Price assessment: Not sure
Services: Service not listed
Pest type: Other
Response from the owner · a month ago
Thanks for the great review, Dylan. We are glad Ray was friendly, efficient, and thorough during your preventative spray. We appreciate the recommendation and look forward to helping you again if needed.
