Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Busy Bee Septic and Excavating LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Busy Bee Septic and Excavating LLC

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 563 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Busy Bee Septic and Excavating LLC is better than 92% of septic tank services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Busy Bee Septic and Excavating LLC is better than 86% of septic tank services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Busy Bee Septic and Excavating LLC is better than 93% of septic tank services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Busy Bee Septic and Excavating LLC is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Busy Bee Septic and Excavating LLC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Busy Bee Septic and Excavating LLC is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Busy Bee Septic and Excavating LLC for 8 kinds of job.

Busy Bee Septic and Excavating LLC for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 38

All 10 Google reviews tagged “Plumbing pipe repair”

Virginia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I called after hours and was astonished when the owner Vinny answered the phone! He was patient and listened to the description of my problem, and he asked great questions to make sure he understood my situation. When I called back the next day to schedule, Jolene was so kind and understanding that I was shocked;…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Professionalism
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Team was able to assist us on little notice on a Saturday! Amazing. Chupi is A really nice guy, extremely knowledgeable and reliant! Thank you.

Plumbing leak detectionToilet installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Busy Bee is a family operated business which makes a world of difference! Every service person they send has a wealth of knowledge and experience and keep our septic systems working properly. We are an 85 acre Yoga Retreat with many old buildings so we really depend on them to keep things running smoothly. They have…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Ariel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As professional as they get!

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brittany was so kind and patient, and the crew Dwayne, Jason and Jeremy did a great job. Vinny was also kind and knowledgeable. grateful to all. Leslie B

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We hired Busy Bee Septic for regular septic maintenance and to repair our main septic line from the tank to our house. They were absolutely amazing! I would highly recommend Busy Bee! They were ontime, professional, knowledgeable, and truly cared about the health & well being of our septic system. They also took the…

Electronic waste removal & disposalExcavation & gradingPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional, on time, and a quality service at a good price. Very happy and will use them again if the need arises!

Excavation & gradingPlumbing pipe repairSeptic system installation+ Punctuality+ Quality+ Professionalism
S3G2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Over the years I have had to hire out several different companies to do repairs to my home. All of those companies, with the exception of one, were unprofessional, unpleasant to deal with and the quality of their work was sub standard at best. I needed a repair/replacement of my septic line going out to my leach…

Debris removalDirt removalExcavation & grading+ Responsiveness+ Punctuality+ Quality
kivi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Micki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Excavation & gradingPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$748+74% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 68%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning92$248–$529
Septic system installation40$1.2k–$2.8k
Drain cleaning22$205–$478
Electronic waste removal & disposal22—
Sewer repair19$383–$2.1k
Outdoor plumbing system repair15$321–$1.0k
Excavation & grading10—
Plumbing pipe repair10$305–$1.1k

Compare with

The Septic Detective logoThe Septic DetectiveExperts Score 98Middletown · 4.99★Enviro-Clean logoEnviro-CleanExperts Score 96Middletown · 4.97★United Sewer and Septic logoUnited Sewer and SepticExperts Score 91Middletown · 4.89★