How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREBusy Bee Septic and Excavating LLC
Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 563 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Busy Bee Septic and Excavating LLC for 8 kinds of job.
Busy Bee Septic and Excavating LLC for sewer cleaning
Clear ✕All 92 Google reviews tagged “Sewer cleaning” · showing 80
We had a sewer Line back up Busy Bee arrived promptly and with a smile, great service highly recommended. They fixed the cause and effect of the problem immediately
I cannot say enough good things about this company! From the moment I called, Jamie answered the phone with complete professionalism and kindness. She gave me absolute reassurance, telling me, "Don't worry, by the end of the day, your sewer will be back up and running. We're going to do everything possible." True…
Excellent customer service from the front desk to the guys onsite.
Great customer service, friendly and punctual.
Rapid service, outstanding results, highly recommended!
We chose Busy Bee based on all the positive reviews we read. They are very professional & fair. I called & scheduled the appointment w/ Jamie who was very knowledgeable & pleasant. Hector serviced our septic system, he was such a nice guy. He showed up on time, friendly, professional & answered all of our questions.…
Easy process, very friendly and a job well done.
We always use Busy Bee. Very reasonably priced, always prompt and accommodating. Nick and Jorge did an excellent job. I am pleased as always.
I had a great experience and was very impressed with the quality of service. The team was professional, responsive, and made the entire process smooth from start to finish. They took the time to answer my questions , showed me some tips & tricks and ensured that everything met my expectations.
They were so kind and speedy with coming to our home when we were in need of septic disaster. Clogged septic is nothing to laugh at. It's a disgusting mess but Busy Bee came out quickly got the problem resolved quickly and fairly priced. So thankful for their service
They were courteous and worked quickly. Very professional and affordable.
Called and came same day. As a new home Owner I’m very green in this area Hector and Jaime were very knowledgeable and answered all my questions and more. Would recommend to anyone.
Quick response and quality service!
I can’t recommend Busy Bee enough, we had sewer line back up issue this Saturday at our home and I didn’t know where to start. I called Busy Bee and spoke with Vinny, not only did he go over my options but he had a service man to our house with in a couple hours, which I thought was unthinkable for a Saturday. Not…
From beginning to end an extremely professional company. From the moment you contact customer service through text messages, giving you updates on driver status and initial introduction by the driver, extremely professional Trucks are brand new, like out of a showroom. Pumps on the trucks are fantastic and work…
Hector and Dwayne came by to pump my septic tank. Jamie was the dispatcher who put everything together. When I say this team is so kind, helpful and really puts their best effort into helping as much as possible I mean it. Jamie was able to get me emergency service asap even though I didn’t need it and promptly…
What a great experience from start to finish. From setting up the appointment for the septic cleaning with Jamie who is so nice and helpful to Jason who came out to do the job. He is personable and easy to talk to. He is very knowledgeable about the business and walked us through the whole process step by step. I…
Awesome family owned business. We have used them for decades. Great communication.
They came quickly and were very professional. Took a little bit of time as snaking wasn’t working but thankfully they were able to resolve our problem.
great company to work with when you need them!
Team was able to assist us on little notice on a Saturday! Amazing. Chupi is A really nice guy, extremely knowledgeable and reliant! Thank you.
I have used two other companies to have my septic cleaned and after my experience with Busy Bee, I’ll be sticking with them for my future septic needs. The gentleman was knowledgeable, friendly and efficient. Great family run company!! Thank you!!
Easy to schedule, work completed promptly and with no surprises, will definitely use again.
Had a septic tank pump out - got done on short notice, very professional company to work with
We would happily recommend Busy Bee for your septic concerns. We used another company before them but moving forward Busy Bee will be our go to.
I am a review guy and chose this company based on their strong and positive reviews. Although not the cheapest they were very professional and timely. They were also gracious enough to offer me a military discount and the driver actually thanked me for my service as soon as he arrived. They absolutely live up to…
Busy Bee is a family operated business which makes a world of difference! Every service person they send has a wealth of knowledge and experience and keep our septic systems working properly. We are an 85 acre Yoga Retreat with many old buildings so we really depend on them to keep things running smoothly. They have…
Super responsive. Very nice on the phone and in person when service was performed. Would recommend and use again!
Jason and Dwayne are two service people that came to my house at two separate times. These guys are really invested in doing the right thing and ensuring that I was happy. In short, they treated my home like it was theirs. In addition, they have access to amazing equipment. If these guys can’t clear your drain, no one can. I highly recommend them.
Absolutely hands down the best! Vinny the owner was such a great person to work with ! Put us in the schedule right away called at 930 at night he answered and worked with us! The tech that came out Mark I believe was such a great man too Thank you so much guys!
Quick response, very nice worker, gave me some tips and suggestions for the future.
I needed my septic pumped. They were affordable and polite. They set up the appointment quickly and showed up right on time. Great communication!
Fantastic. Professional. Punctual. Friendly.
2nd time using Busy Bee. Couldn't be happier and will only use them going forward. The two receptionist are both a delight to talk to and were very professional and knowledgeable. Technicians were also professional and a pleasure to work with. Thanks again Busy Bee. Steve
Had family from out of town .. I called they came the same .. Vinny is a great person .. they have a customer for life
Great, reliable company!
Had to get my septic pumped and was recommended busy bee. Mark the service guy came and was great to talk to was very informative and pumped my septic. Was extremely happy with this company and will be doing business with from now on! Highly recommend Busy Bee, A+ service!
Service went nice and smooth. We only got the septic serviced and he also gave me advice on how to maintain it which I appreciate it. Thanks
They were great came the next day after they were called. Came early and got the job done. 👍🤗
Most honest and forthcoming
Vinnie was very professional and provided an excellent educational moment for us. We never knew we had a septic system and always assumed we were on public sewer. He softened the blow and provided great value. I would always recommend Busy Bee Septic and Excavating!
This company is nothing short of amazing. It is Christmas weekend and I had a problem with my septic system. I called first thing this morning and the gentleman who answered was so kind and helpful and within an hour had someone at my house. The technician who came out was professional kind and knowledgeable. He…
Amazing! I called with a sewer backup at 3 pm and a truck was there in less than an hour. ON A SUNDAY!. So grateful. Very friendly and professional.would definitely recommend.
Super responsive service and easy to work with. They text alert when the truck is on its way.
Excellent customer support with professional services and reasonable price.
Really quick service, just hours after they were called.
They were on time and informative!
The team was great. They were on site within a day, explained everything that was causing the issue, and had us back up and running quickly. They sent photos of all the work along with the invoice. I would highly recommend them for service.
Great service. Timely, competent and very friendly.
Excellent company! Using Busy Bee for many years. Great owners and fantastic techs! I highly recommend them.
A local business that cares and picks up their phone. i was having toilet troubles and knew the septic tank needed attention as it had been awhile since the last time it was pumped. Easy to schedule an appointment, Professional & friendly. It was a pleasure talking to Vinny and I would recommend Busy Bee septic to others.
I use them Annually
Awesome people would recommend. honest.
I called them when my tank was full and system was backed up. They came the same day and cleaned out the tank which fixed the problem. More than reasonably priced, I will definitely be using them in the future.
They emptied the septic tank. They did a quick efficient job. Raked back the dirt over the opening. They were excellent keeping you informed about appointment and on day of when worker was coming. I have used them before this 2022 job and still recommend Busy Bee.
Every encounter with the staff was pleasant and thorough. The price was honest…i would recommend them to anyone
Amazing staff, on time when they said they were going to be there. I would definitely use them again
Used them 3 times great service each time very professional staff
They were on-time, courteous, and educational on my septic system, leaving me with valuable info on how to prevent issues in the future. I will definitely be using them again!
They were professional and were polite n answered any questions I had, I would strongly recommend their services to anyone
They were responsive and detailed explainng the needed septic services preformed
They are a little bit more expensive than the other company needs but he was nice and he knew what he was doing there was a good company on the round
They showed up during the time frame that they said they would, and I would recommend them to other friends and family.
We used Busy Bee for a septic tank clean out. Great company. Showed up on time and did a professional job. Excellent job. Completed quickly. I would use them again and highly recommend them.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Sewer cleaning | 92 | $248–$529 |
| Septic system installation | 40 | $1.2k–$2.8k |
| Drain cleaning | 22 | $205–$478 |
| Electronic waste removal & disposal | 22 | — |
| Sewer repair | 19 | $383–$2.1k |
| Outdoor plumbing system repair | 15 | $321–$1.0k |
| Excavation & grading | 10 | — |
| Plumbing pipe repair | 10 | $305–$1.1k |
