Auto repair shop · Nampa, ID · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★110 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 5.0 out of 5 from 110 reviews (100% five-star).
Reviews on this page: 110 Google reviews (87 with written comments, 9 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 12, 2026.
Service: Auto Repair Shop serving Nampa, Idaho.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Butler AutoAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butler Auto: 99/100 on this factor. Category median: 88.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butler Auto: 96/100 on this factor. Category median: 85.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butler Auto: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Butler Auto: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butler Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
5.0of 5
5 stars110100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
98%praise
Praise16498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price583%
Reasonable117%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3119%
Staff & attitude2817%
Honesty & trust2616%
Price & value2515%
Would recommend2515%
Speed & response2113%
Communication117%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner.”
“I am a mom of 5 and was in an Auto Accident back in January and my car started making a horrible grinding sound.”
“They were friendly, professional, and great to work with.”
“Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars.”
“When my husband’s truck with 250k miles needed some severe maintenance, they took care of his truck quickly and for an extremely fair value.”
“I will recommend them to anyone and everyone needing auto work!”
“Brandon was able to source and replace this in a timely manner!”
“Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind.”
People customers mention
Brandon17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Butler Auto for 8 kinds of job. Pick one to see what they paid and said.
Steven8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Brandon and the guys at Butler Auto are absolutely a great group of guys. They were friendly, professional, and great to work with. If you need any diesel work done, definitely give them a call. Highly recommend!
Great priceEngine repair
Adam13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars. He has done nothing but the best work. 10 stars
Great priceTransmissionElectrical repairExhaust
Cody3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Best in the business! Great products and customer service. Brandon is also a coach that gives back to the youth in the community.
Great priceTransmissionTiresSteering & suspension repair
DanielLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I just bought a 04 6blow diesel truck and wanted a honest inspection due to motor oil leaking and a few other repairs needed done. Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind. I’ll 100% bring any vehicle I own to Brandon because finding…
Jennifer10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
As a single woman I am nervous taking my car to get work on it because of how women tend to be taken advantage of at most mechanics. I stopped in and asked for help getting my air filter cover off to replace it (I tried at home and couldn’t do it due to stripped screws!) and was helped quickly! Not only did they…
Great priceService not listed
Mariah11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner. Great communication, easy to work with, and really know their stuff. Definitely recommend if you want it done right.
Brandon and the guys at Butler Auto are absolutely a great group of guys. They were friendly, professional, and great to work with. If you need any diesel work done, definitely give them a call. Highly recommend!
Price assessment: Great price
Services: Engine repair
Adam Sellars13 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars. He has done nothing but the best work. 10 stars
Price assessment: Great price
Services: Transmission, Electrical repair, Exhaust, Tires, Auto battery replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, General repairs, Wheel alignment, Brakes, Auto maintenance, Battery, Oil change
Mike KauspedasLocal Guide · 337 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Brandon and his crew are awesome, Ludo (2000 Excursion 7.3) has never run better. I brought it in to have a stripped t-case plug tapped out and asked for a general inspection due to an oil and coolant leak. 25 year old truck needed a few things. He identified everything needed and gave me a quote. Steering drag line, rotors and pads, shocks, fix the leaks, service the rear diff. It was quite a bit of work, but still a lot cheaper than replacing. Brandon's recommendations on parts were excellent, same stuff most people recommend on the Ex groups. He got the work done on time. There was a shipping delay with the shocks but that was totally out of his hands and he made no excuses for it. Kept in touch until they came in and got it on the schedule quick. Goes to show that even if there is an issue he'll handle it professionally. Ludo has been around the block at different shops over the years, and none of them have done as great a job as Butler Auto.
Services: Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Brakes
Response from the owner · 9 months ago
Thank you for the great review and for trusting us with Ludo! We’re happy to hear your Excursion is running better than ever. Thanks for choosing Butler Auto—we look forward to helping keep Ludo on the road!
All Star Concrete3 reviewsiTotal number of Google reviews All has written across all businesses on Google Maps, not just this one.
I just bought a 04 6blow diesel truck and wanted a honest inspection due to motor oil leaking and a few other repairs needed done. Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind. I’ll 100% bring any vehicle I own to Brandon because finding someone who knows what they’re doing and is honest is getting harder to find. Professional and excellent communication!
As a single woman I am nervous taking my car to get work on it because of how women tend to be taken advantage of at most mechanics. I stopped in and asked for help getting my air filter cover off to replace it (I tried at home and couldn’t do it due to stripped screws!) and was helped quickly! Not only did they open the cover and replace the filter, they ran a diagnostic test due to me stating the check engine light was on. I was treated fairly, with respect, and was in and out quickly. I highly recommend this company to everyone! Thank you so much!
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Thank you for your amazing review! We were happy to help!
Mariah11 reviewsiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner. Great communication, easy to work with, and really know their stuff. Definitely recommend if you want it done right.
Response from the owner · a year ago
Thank you Mariah for you awesome review!
R HLocal Guide · 213 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
These guys are AMAZING!!! I traveled from Eagle to take my daughter's car in to address a serious leak. Butler went ABOVE AND BEYOND! They over delivered sooner than anticipated! Very reasonable prices. Great people. I can't recommend them more highly!!!
Response from the owner · a year ago
Thank you for your amazing review! We were happy to help!
Aaron Horsewood4 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
These guys are the most Genuine people I’ve ever met!! I bring our company vehicles inn and I swear they are straight up with me!now that’s the way to do business Brandon talked me out of something I thought I should have done on my pickup and I kid ya not told me it would be a waste of money in this day and age of people taking advantage of others it was a breath of fresh air couldn’t be more happy will always be my mechanic
Response from the owner · a year ago
Thank you Aaron for your great review! We were happy to help! We appreciate your business and look forward to working with you in the future!