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Butler Auto

Auto repair shop · Nampa, ID · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 110 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review

Butler Auto at a glance

  • Google rating: 5.0 out of 5 from 110 reviews (100% five-star).
  • Reviews on this page: 110 Google reviews (87 with written comments, 9 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 12, 2026.
  • Service: Auto Repair Shop serving Nampa, Idaho.

Data from Google, last updated November 3, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability96Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 99 (median 88)Reliability: 96 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
Butler AutoAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butler Auto: 99/100 on this factor. Category median: 88.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butler Auto: 96/100 on this factor. Category median: 85.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butler Auto: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Butler Auto: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butler Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–

Bar = this company · dark tick = category median.

Star ratings

110 Google reviews we collected

  • 5 stars110100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 87 written reviews

  • Praise16498%
  • Complaints32%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price583%
  • Reasonable117%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3119%
  • Staff & attitude2817%
  • Honesty & trust2616%
  • Price & value2515%
  • Would recommend2515%
  • Speed & response2113%
  • Communication117%

What customers talk about

We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner.”
    “I am a mom of 5 and was in an Auto Accident back in January and my car started making a horrible grinding sound.”
  • “They were friendly, professional, and great to work with.”
  • “Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars.”
  • “When my husband’s truck with 250k miles needed some severe maintenance, they took care of his truck quickly and for an extremely fair value.”
  • “I will recommend them to anyone and everyone needing auto work!”
  • “Brandon was able to source and replace this in a timely manner!”
  • “Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind.”

People customers mention

  • Brandon 17 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Butler Auto for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Steven8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon and the guys at Butler Auto are absolutely a great group of guys. They were friendly, professional, and great to work with. If you need any diesel work done, definitely give them a call. Highly recommend!

Great priceEngine repair
Adam13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars. He has done nothing but the best work. 10 stars

Great priceTransmissionElectrical repairExhaust
Cody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Best in the business! Great products and customer service. Brandon is also a coach that gives back to the youth in the community.

Great priceTransmissionTiresSteering & suspension repair
DanielLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just bought a 04 6blow diesel truck and wanted a honest inspection due to motor oil leaking and a few other repairs needed done. Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind. I’ll 100% bring any vehicle I own to Brandon because finding…

Customer photo from Daniel's review
Reasonable priceSteering & suspension repairVehicle Inspection
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As a single woman I am nervous taking my car to get work on it because of how women tend to be taken advantage of at most mechanics. I stopped in and asked for help getting my air filter cover off to replace it (I tried at home and couldn’t do it due to stripped screws!) and was helped quickly! Not only did they…

Great priceService not listed
Mariah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner. Great communication, easy to work with, and really know their stuff. Definitely recommend if you want it done right.

Photos

Customer reviews

5.0 ★★★★★ 110 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Steven Woods8 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandon and the guys at Butler Auto are absolutely a great group of guys. They were friendly, professional, and great to work with. If you need any diesel work done, definitely give them a call. Highly recommend!

  • Price assessment: Great price
  • Services: Engine repair
Adam Sellars13 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hard to find good mechanics that trustworthy and reasonably priced Brandon‘s work on every vehicle I’ve owned from batteries and lifts to high-performance cars. He has done nothing but the best work. 10 stars

  • Price assessment: Great price
  • Services: Transmission, Electrical repair, Exhaust, Tires, Auto battery replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, General repairs, Wheel alignment, Brakes, Auto maintenance, Battery, Oil change
Mike KauspedasLocal Guide · 337 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandon and his crew are awesome, Ludo (2000 Excursion 7.3) has never run better. I brought it in to have a stripped t-case plug tapped out and asked for a general inspection due to an oil and coolant leak. 25 year old truck needed a few things. He identified everything needed and gave me a quote. Steering drag line, rotors and pads, shocks, fix the leaks, service the rear diff. It was quite a bit of work, but still a lot cheaper than replacing. Brandon's recommendations on parts were excellent, same stuff most people recommend on the Ex groups. He got the work done on time. There was a shipping delay with the shocks but that was totally out of his hands and he made no excuses for it. Kept in touch until they came in and got it on the schedule quick. Goes to show that even if there is an issue he'll handle it professionally. Ludo has been around the block at different shops over the years, and none of them have done as great a job as Butler Auto.

  • Services: Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Brakes
Response from the owner · 9 months ago

Thank you for the great review and for trusting us with Ludo! We’re happy to hear your Excursion is running better than ever. Thanks for choosing Butler Auto—we look forward to helping keep Ludo on the road!

All Star Concrete3 reviewsTotal number of Google reviews All has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We take all of our personal and company vehicles to Brandon for everything.

  • Price assessment: Great price
  • Services: Tires, Engine repair, A/C installation & repair
Response from the owner · 11 months ago

Thank you All Star Concrete for the review. We appreciate your business and look forward to working with you in the future!

Cody Harris3 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best in the business! Great products and customer service. Brandon is also a coach that gives back to the youth in the community.

  • Price assessment: Great price
  • Services: Transmission, Tires, Steering & suspension repair
Response from the owner · 11 months ago

Thanks Cody for the amazing review!

Daniel OrtizLocal Guide · 34 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just bought a 04 6blow diesel truck and wanted a honest inspection due to motor oil leaking and a few other repairs needed done. Brandon took the time and did a visual inspection and communicated back to me on the best options and kept my budget in mind. I’ll 100% bring any vehicle I own to Brandon because finding someone who knows what they’re doing and is honest is getting harder to find. Professional and excellent communication!

  • Price assessment: Reasonable price
  • Services: Steering & suspension repair, Vehicle Inspection
Response from the owner · a year ago

Thank you Daniel for the review! We look forward to working with you in the future!

Jennifer Smith10 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As a single woman I am nervous taking my car to get work on it because of how women tend to be taken advantage of at most mechanics. I stopped in and asked for help getting my air filter cover off to replace it (I tried at home and couldn’t do it due to stripped screws!) and was helped quickly! Not only did they open the cover and replace the filter, they ran a diagnostic test due to me stating the check engine light was on. I was treated fairly, with respect, and was in and out quickly. I highly recommend this company to everyone! Thank you so much!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a year ago

Thank you for your amazing review! We were happy to help!

Mariah11 reviewsTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huge shoutout to Brandon and the crew—they did an awesome job on my 4Runner. Great communication, easy to work with, and really know their stuff. Definitely recommend if you want it done right.

Response from the owner · a year ago

Thank you Mariah for you awesome review!

R HLocal Guide · 213 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are AMAZING!!! I traveled from Eagle to take my daughter's car in to address a serious leak. Butler went ABOVE AND BEYOND! They over delivered sooner than anticipated! Very reasonable prices. Great people. I can't recommend them more highly!!!

Response from the owner · a year ago

Thank you for your amazing review! We were happy to help!

Aaron Horsewood4 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are the most Genuine people I’ve ever met!! I bring our company vehicles inn and I swear they are straight up with me!now that’s the way to do business Brandon talked me out of something I thought I should have done on my pickup and I kid ya not told me it would be a waste of money in this day and age of people taking advantage of others it was a breath of fresh air couldn’t be more happy will always be my mechanic

Response from the owner · a year ago

Thank you Aaron for your great review! We were happy to help! We appreciate your business and look forward to working with you in the future!

Butler Auto on Google Maps →

Business details