GL GLLocal Guide · 109 reviews
Great! Nice and clean. Staff is friendly too! Joe is the man, he helped me thru the process and made everything so much easier!
Review from Google · view on Google
BuxBear Storage
BuxBear Storage at a glance
Google reviewers rate BuxBear Storage 4.9 out of 5 based on 407 reviews, with the owner responding to 86 percent of them. Customers frequently praise the friendly staff, clean and well-lit facilities, and efficient communication during the rental process, noting that signing agreements is quick and straightforward. However, low-star reviews highlight recurring issues with moisture intrusion causing mold, unexpected billing discrepancies after contract expiration, and instances of perceived rudeness or safety concerns during on-site interactions.
- Google rating: 4.9 out of 5 from 407 reviews (94% five-star).
- Reviews on this page: 406 Google reviews (274 with written comments, 8 with photos).
- Owner responses: the business replied to 86% of reviews.
- Most recent review: October 24, 2026.
- Service: Storage Unit serving Santa Rosa, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★407 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Shawnee Vogt3 reviews
Joe at BuxBear in Santa Rosa is such a friendly, helpful person! I really appreciated him taking the time to answer my questions. He’s easy to talk to and made me feel welcome. Thank you, Joe!
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Wendy Kittyle2 reviews
Derek, the manager, was very nice and sociable! He answered my questions and I look forward to seeing him again!
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Eric1 review
Derek was extremely helpful and professional
Review from Google · view on Google
Bernard Lamela1 review
Need a storage and I found this online. Very helpful. Thank you.
Review from Google · view on Google
Amalaini BulouvaleLocal Guide · 17 reviews
Very good service and very friendly man. l appreciate your kindness air.
Review from Google · view on Google
RochelleLocal Guide · 323 reviews
I was moving out of state for a job and needed a larger storage unit for all the stuff I was hauling. Joe made the whole experience easy and welcoming! The facility was clean, the grounds were well-maintained, and the place just had a great vibe overall. Really appreciated Joe’s help and would definitely recommend BuxBear Storage!
Response from the owner · a month ago
Hi Rochelle, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Joe was able to make your move easier and that you found our facility clean and welcoming. It's wonderful to know that you appreciated the vibe at BuxBear Storage. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need storage again, don't hesitate to reach out. Safe travels and best of luck with your new job! Best regards, The BuxBear Storage Santa Rosa Team
Review from Google · view on Google
Lorelie1 review
I was helping a family friend look for a storage unit in the area, so I searched online for recommendations and came across BuxBear Storage. I decided to inquire online, and Joe was the one who answered all of my questions. He was very helpful, responsive, and easy to communicate with. I really appreciate how smoothly he handled all of my inquiries and made the process much easier. Definitely recommend BuxBear Storage, especially for the great customer service!
Response from the owner · a month ago
Hello Lorelie, Thank you so much for taking the time to share your experience with BuxBear Storage Santa Rosa. We are thrilled to hear that Joe was able to assist you effectively and make the process smooth and easy. Providing excellent customer service is our top priority, and it's wonderful to know that Joe's efforts made a positive impact on your experience. We truly appreciate your recommendation and are delighted to have been able to help you and your family friend find the right storage solution. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you once again for your kind words and for choosing BuxBear Storage! Best regards, The BuxBear Storage Santa Rosa Team
Review from Google · view on Google
alexia mancilla1 review
amazing service, quick and efficient!
Review from Google · view on Google
Diana Sajor1 review
The storage area here is incredibly clean, well-lit, and very easy to navigate. Joe was very helpful to us and made the whole process super smooth and easy. The facility feels totally safe and secure. Highly recommend!
Response from the owner · a month ago
Hello Diana, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our storage facility clean, well-lit, and easy to navigate. It's great to know that Joe was able to assist you and make the process smooth and easy. Ensuring a safe and secure environment for our customers is a top priority, and we're glad that you felt that during your visit. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service. If you ever need anything else, please don't hesitate to reach out. Best regards, The BuxBear Storage Santa Rosa Team
Review from Google · view on Google
Business details
- Address: 1435 Sebastopol Rd, Santa Rosa, CA 95407
- Phone: (707) 578-3299
- Website: buxbearstorage.com
- Service area: Santa Rosa, CA