iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%67+46.4Reliability 31%54+16.6Momentum penalty41−5.9Experts Score= 57Not enough data for value, replies to reviews; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.8★★★★★28 Google reviews · 24 photos
93%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the store 4.8 out of 5 based on 28 reviews, with the owner responding to 43 percent of them. Customers frequently praise the knowledgeable staff, quality modern and Scandinavian furniture, competitive pricing, and efficient delivery services. Recurring themes include helpful product demonstrations and durable materials suitable for families. The primary criticism involves the store's limited operating hours, specifically noting that it does not open until 7 PM and closes at 6 PM daily.
Google rating: 4.8 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (20 with written comments, 2 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: October 3, 2026.
Service: Furniture Store serving Venus, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.By Design Modern Furniture Store: 67/100 on this factor. Category median: 85.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.By Design Modern Furniture Store: 54/100 on this factor. Category median: 82.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.By Design Modern Furniture Store: 41/100 on this factor. Category median: 100.C
41
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.8of 5
5 stars2693%
4 stars00%
3 stars00%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
95%praise
Praise2095%
Complaints15%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude838%
Speed & response419%
Quality & results314%
Price & value314%
Would recommend210%
Honesty & trust15%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A very nice modern furniture store with unique stuff.”
“The sales rep and owner were gracious, prompt and knowledgeable.”
“Henrik and Tariq are extremely thorough, trustworthy, and genuine.”
“The Norwegian Stressless furniture he sells is expensive AND totally worth every penny.”
“I will always recommend this place to my family and friends if they're searching for great quality, modern, timeless pieces for their home!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
T386 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
A very nice modern furniture store with unique stuff. Great customer service, the staff are knowledgeable and professional. They have some amazing furniture from quality brands like; BDI furniture, Gus Modern, Luanto, Incanto, Elite Modern, Finesse Decor, Fjords, Outdoor furniture: cabana coast, CR plastics. Pizza…
august7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We purchased the SM 58 Dining Chair by Skovby chairs for our dining room. Absolutely delight with the product and service. The sales rep and owner were gracious, prompt and knowledgeable. They shipped out chairs to northern Illinois without delay or damage. Great service. Gus G.
Chauncy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
Not open until 7p. Store closes at 6p daily. Hours posted online should reflect accordingly.
CLocal Guide · 475 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The store is a bit cramped but their furniture, recliners, and media stands are 1st class and the manager was very helpful!
Joan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
By Design had the perfect Queen bedroom set in a lovely Italian lacquer at an excellent price. Delivery was quick and well done too!
lori9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Purchased my red leather couch at By Design several years ago and I’m very happy with the quality. It’s stylish and has held up to our two teenagers. I returned this year for an easy chair, coffee table and end tables.
A very nice modern furniture store with unique stuff. Great customer service, the staff are knowledgeable and professional. They have some amazing furniture from quality brands like; BDI furniture, Gus Modern, Luanto, Incanto, Elite Modern, Finesse Decor, Fjords, Outdoor furniture: cabana coast, CR plastics. Pizza ovens. Italian leather sectionals and sleek recliners. Table lamps and wall art. A true hidden gem for modern furniture, transitional furniture, European furniture and contemporary furniture. 🪑 a must visit!!!
Response from the owner · 8 months ago
Thank you for the awesome review, we appreciate you!
august gentner7 reviewsiTotal number of Google reviews august has written across all businesses on Google Maps, not just this one.
We purchased the SM 58 Dining Chair by Skovby chairs for our dining room. Absolutely delight with the product and service. The sales rep and owner were gracious, prompt and knowledgeable. They shipped out chairs to northern Illinois without delay or damage. Great service. Gus G.
Response from the owner · 3 months ago
Gus, thank you so much for the 5-star review! We are glad to hear that you are delighted with the Skovby SM 58 Dining Chairs for your dining room. Our team takes great pride in providing excellent customer service and we always strive to ensure our premium quality furniture is shipped safely in a timely manner. Once again, than you for choosing www.bydesigntx.com for your home seating needs. We appreciate you and hope that you will enjoy your new comfortable, modern dining chairs for many years.
Chauncy Curtis13 reviewsiTotal number of Google reviews Chauncy has written across all businesses on Google Maps, not just this one.
Purchased my red leather couch at By Design several years ago and I’m very happy with the quality. It’s stylish and has held up to our two teenagers. I returned this year for an easy chair, coffee table and end tables.
Matthew Green13 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Just had a complete living room delivered (2 recliners, sofa, loveseat and cocktail tables). It was done by the owner himself and a couple of helpers. I must say they know their stuff, both in regards to setting everything up but also in the demonstration and product care of the leather. Btw. it's not the first time we have bought furniture from this store and we live 25 miles away many other options closer but not the service and product knowledge and selection. We are definitely going there again next time!
Response from the owner · 7 years ago
Thank you for your kind words, we much appreciate you as our valued customer. At By Design Furniture we always strive to provide exceptional customer service and great quality furniture. We look forward to working with you again in the future.
Andy Nguyen4 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Henrick is a master at furniture. The Norwegian Stressless furniture he sells is expensive AND totally worth every penny. The delivery staff are experienced masters at what they do, too.
