Carpet cleaning service · Jacksonville, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty80−2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 49 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★470 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
$158typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate C&C Carpet Care of Jacksonville 4.9 out of 5 based on 470 reviews, with the owner responding to 51 percent of them. Customers frequently cite punctuality, professional communication, and reasonable pricing for carpet, furniture, and grout cleaning services. Recurring themes include thorough results for pet stains and overall satisfaction with technician efficiency. However, some low-star excerpts criticize inconsistent quality, inadequate odor removal, and unresponsive phone communication.
Google rating: 4.9 out of 5 from 470 reviews (97% five-star).
Reviews on this page: 470 Google reviews (408 with written comments, 31 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 27, 2026.
Service: Grout Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C&C Carpet Care of Jacksonville: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C&C Carpet Care of Jacksonville: 88/100 on this factor. Category median: 95.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C&C Carpet Care of Jacksonville: 80/100 on this factor. Category median: 99.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C&C Carpet Care of Jacksonville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C&C Carpet Care of Jacksonville: 69/100 on this factor. Category median: 77.B
69
Bar = this company · dark tick = category median.
Star ratings
470 Google reviews we collected
4.9of 5
5 stars45797%
4 stars20%
3 stars20%
2 stars20%
1 star71%
Praise vs complaints
Phrases our text analysis found in 408 written reviews
98%praise
Praise84298%
Complaints142%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5660%
Reasonable3840%
Overpriced00%
Not sure00%
$158-40% vs typical grout cleaning
Middle half of what 82 customers paid ($119–$209) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21926%
Staff & attitude17721%
Speed & response15518%
Would recommend13115%
Price & value11814%
Communication304%
Honesty & trust263%
What customers talk about
We read 408 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is our second time using C&C for our couch cleaning, and once again, we’ve had an amazing experience!”
“Very poor service.”
“They’re prompt, professional, and reasonably priced.”
“He was extremely professional, on time, and very helpful throughout the entire process.”
“We highly recommend C&C and are excited to use them again for our upcoming grout cleaning!”
“Unfortunately, I cannot recommend C&C carpet care to anyone.”
“Prices are very reasonable & they take the time making sure every piece is to your liking!”
“The last invoice was so expensive that we are going to rethink our dedication to them as a preferred vendor.”
“He answered all of my questions and took the time to make sure everything was done right.”
“I honestly wasn’t expecting such a big difference because my carpets hadn’t been deep cleaned in a while, and there were some really dark spots that I…”
“" It felt extremely shady.”
People customers mention
Craig19 reviews
Travis10 reviews
Ethan10 reviews
Jayden9 reviews
Cleaning4 reviews
Jax4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C&C Carpet Care of Jacksonville for 5 kinds of job. Pick one to see what they paid and said.
EEmily9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
This is our second time using C&C for our couch cleaning, and once again, we’ve had an amazing experience! They’re prompt, professional, and reasonably priced. Jayden has helped us both times and has done an outstanding job. We truly appreciate his time, effort, and attention to detail. We highly recommend C&C and…
AAlexis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
THE BEST CLEANING SERVICE !!!!!! my couch always takes a big hit because of my little pup but they always make my furniture look new again. Prices are very reasonable & they take the time making sure every piece is to your liking!
Paid $100–150Great priceUpholstery cleaning
HHilda10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Carson was super professional and helpful. Truly a pleasure doing business with your company and him. The rugs and sofa came out clean. The work was detailed and complete. Thank you for providing excellent service.
EErinLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had C& C carpet come out to clean my stairs and landing. The carpet had been neglected, very dirty, with spots on it. I was pleased to see how clean they were able to get it. I will definitely use them again in the future. The amount of time and care the technician put into it, I would highly recommend them to anyone.
MMary9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I am so happy with my clean carpets! I had ugly pet stains, aggravated by my attempts at cleaning. Jayden was pleasant, professional, and hard-working!
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
This is the second time I’ve used C&C for my carpets; I could not be more pleased! Ethan did such a fantastic job! I will gladly use C&C again as my go-to for carpets and furniture!
This is our second time using C&C for our couch cleaning, and once again, we’ve had an amazing experience! They’re prompt, professional, and reasonably priced. Jayden has helped us both times and has done an outstanding job. We truly appreciate his time, effort, and attention to detail. We highly recommend C&C and are excited to use them again for our upcoming grout cleaning!
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning, Pet stain & odor removal
A
Alexis Medina4 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
THE BEST CLEANING SERVICE !!!!!! my couch always takes a big hit because of my little pup but they always make my furniture look new again. Prices are very reasonable & they take the time making sure every piece is to your liking!
Price assessment: Great price
Price: $100–150
Services: Upholstery cleaning
C
Chuck Wehde6 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Carson was super professional and helpful. Truly a pleasure doing business with your company and him. The rugs and sofa came out clean. The work was detailed and complete. Thank you for providing excellent service.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Upholstery cleaning, Area rug cleaning
Response from the owner · a week ago
Thank you for your buisness and review! We really appreciate it!
E
Erin GLocal Guide · 15 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
I had C& C carpet come out to clean my stairs and landing. The carpet had been neglected, very dirty, with spots on it. I was pleased to see how clean they were able to get it. I will definitely use them again in the future. The amount of time and care the technician put into it, I would highly recommend them to anyone.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you for your business and review! We really appreciate it!
M
Mary Johnson9 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I am so happy with my clean carpets! I had ugly pet stains, aggravated by my attempts at cleaning. Jayden was pleasant, professional, and hard-working!
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 weeks ago
Thank you for your business and review! We really appreciate it!
M
Mary Turner2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
This is the second time I’ve used C&C for my carpets; I could not be more pleased! Ethan did such a fantastic job! I will gladly use C&C again as my go-to for carpets and furniture!
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Response from the owner · a year ago
Thank you for your business and review! We really appreciate it!!
N
NikkiLocal Guide · 239 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Thank you for your business and review! We really appreciate it!
L
LESLIE ALVER RUSSELLLocal Guide · 34 reviewsiTotal number of Google reviews LESLIE has written across all businesses on Google Maps, not just this one.
