Brandon Bennett2 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat employees
C & R Metal Recycling
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%83+57.5Reliability 31%66+20.3Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 14 ironworkersPosition by Experts Score among all companies we track in this category. · better than 38%
4.7 ★★★★★ 14 Google reviews
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
7.1%1–2★, last 14 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Jun 2026latest review
C & R Metal Recycling at a glance
Google reviewers for C & R Metal Recycling in Fairbanks, AK, generally praise the facility for its friendly, knowledgeable staff, fair metal pricing, and helpful service. Customers appreciate the clear explanations of processes and the willingness to assist with loading items. However, one recurring criticism involves a negative experience where a customer felt ignored and waited an extended period while staff manually calculated weights without using a calculator.
- Google rating: 4.7 out of 5 from 14 reviews (93% five-star).
- Reviews on this page: 14 Google reviews (10 with written comments).
- Owner responses: the business replied to 7% of reviews.
- Most recent review: June 22, 2026.
- Service: Ironworker serving Fairbanks, Alaska.
Data from Google, last updated October 28, 2026.
Score profile vs other ironworkers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & R Metal Recycling: 83/100 on this factor. Category median: 82.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & R Metal Recycling: 66/100 on this factor. Category median: 74.B
66
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & R Metal Recycling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
14 Google reviews we collected
- 5 stars1393%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star17%
Praise vs complaints
Phrases our text analysis found in 10 written reviews
- Praise1185%
- Complaints215%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude538%
- Price & value431%
- Quality & results215%
- Communication215%
What customers talk about
We read 10 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service knowledgeable staff great prices and selection.”
“Offered fair values for metals and offered to help carry items from my truck.”
“They answered many questions for me, taking their time to explain their process and the reasons behind the way they do things.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The staff is very helpful. They answered many questions for me, taking their time to explain their process and the reasons behind the way they do things. Offered fair values for metals and offered to help carry items from my truck. I have recycled metals with them twice and will continue to do so.
WhysayLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★
Just had a terrible experience. Do not go here if you are a female. First no one helped me because "they thought I was with a guy" then I stood for an hour while they went through my metal explaining to me why my copper wasn't worth the full price. The guy weighing it did all the math in his head...he never used a…
EricLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★
Excellent every time! It didn't matter if it was a full stick of steel, a remnant, custom cuts, it all happened. True of the metals recycling arena as well!
Customer reviews
4.7 ★★★★★ 14 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Michael SmithLocal Guide · 34 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service knowledgeable staff great prices and selection.
Peredur2 reviewsTotal number of Google reviews Peredur has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCharles Rufess and the dog Ruger are fantastic!
Response from the owner · 2 years ago
Thank you very much! We appreciate your business (and so does Ruger)!
Andrew GaleLocal Guide · 62 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service, decent prices, friendly staff.
Peter WilberLocal Guide · 118 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people who are super friendly
Patrick Bushman1 reviewTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is very helpful. They answered many questions for me, taking their time to explain their process and the reasons behind the way they do things. Offered fair values for metals and offered to help carry items from my truck. I have recycled metals with them twice and will continue to do so.
BIG DaddyLocal Guide · 37 reviewsTotal number of Google reviews BIG has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice, friendly staff. Always a pleasure dealing with these guys!
WhysayLocal Guide · 92 reviewsTotal number of Google reviews Whysay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust had a terrible experience. Do not go here if you are a female. First no one helped me because "they thought I was with a guy" then I stood for an hour while they went through my metal explaining to me why my copper wasn't worth the full price. The guy weighing it did all the math in his head...he never used a calculator and kept forgetting the weight. I would request he re-weigh it and then he'd remember the correct weight. If there was a single screw (magnetic material) my pure copper would be put in the "junk" pile. He put all of the metals seperated into 6 groups combined on the scale and would lift one off then say...this is the weight. He only actually weighed 3 of them. But after an hour I no longer cared. For a full size truck bed of copper, brass, and heavy pure aluminum I was barely paid $100. Rip-off.
Eric SikmaLocal Guide · 64 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent every time! It didn't matter if it was a full stick of steel, a remnant, custom cuts, it all happened. True of the metals recycling arena as well!
Christian Penaloza214 reviewsTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome
Business details
- Address: 401 E Van Horn Rd B, Fairbanks, AK 99701
- Phone: (907) 452-4417
- Website: crrecycle.com
- Service area: Fairbanks, AK