G RobinsonLocal Guide · 187 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery hospitable! Good customer service!
C & R Pipe and Steel, Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%68+19.2Replies to reviews 8%32+2.6Momentum penalty80−2Experts Score= 58Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 14 ironworkersPosition by Experts Score among all companies we track in this category. · better than 8%
4.6 ★★★★★ 16 Google reviews · 17 photos
81%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★, last 16 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
Sep 2026latest review
C & R Pipe and Steel, Inc at a glance
Customers report that the staff is friendly, professional, and efficient, often completing orders quickly with accurate cuts and reasonable pricing for steel and recycled metals. Reviewers highlight the helpfulness of the office and yard teams, noting that the company accommodates small projects and military customers without issue. No significant recurring criticisms appear in the provided excerpts, as feedback remains overwhelmingly positive regarding service quality and product availability.
- Google rating: 4.6 out of 5 from 16 reviews (81% five-star).
- Reviews on this page: 16 Google reviews (10 with written comments, 1 with photos).
- Owner responses: the business replied to 31% of reviews.
- Most recent review: September 3, 2026.
- Service: Ironworker serving Fairbanks, Alaska.
Data from Google, last updated October 28, 2026.
Score profile vs other ironworkers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & R Pipe and Steel, Inc: 60/100 on this factor. Category median: 82.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & R Pipe and Steel, Inc: 68/100 on this factor. Category median: 74.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & R Pipe and Steel, Inc: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C & R Pipe and Steel, Inc: 32/100 on this factor. Category median: 74.D
32
Bar = this company · dark tick = category median.
Star ratings
16 Google reviews we collected
- 5 stars1381%
- 4 stars16%
- 3 stars16%
- 2 stars00%
- 1 star16%
Praise vs complaints
Phrases our text analysis found in 10 written reviews
- Praise9100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude556%
- Speed & response222%
- Price & value222%
What customers talk about
We read 10 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always professional and friendly when I go there.”
“All are professional, excellent customer service, friendly and efficient.”
“The best and most reasonable pricing and best service in the interior to buy steel and other metal products.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JamesLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Helpful office, good prices. Discussed my project, placed order, paid, cut and loaded material all within about 20 minutes.
MarkLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They are always professional and friendly when I go there. Load you very quickly.
MichaelLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
The best and most reasonable pricing and best service in the interior to buy steel and other metal products. Also the best prices to buying recycled metal goods as well.
JessicaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Everyone at C & R Pipe is great to work with. All are professional, excellent customer service, friendly and efficient. It is pleasant to work with the staff at C & R Pipe. Not once have we had a bad experience. Our orders are all quickly filled and accurate. Great business!
RayLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I drove up from Eielson with only minutes to spare before they closed. I needed my truck weighed and the front staff, particularly Brianna, was kind and considerate. Weighed the truck with zero issue & wasn't charged because I am military (was in uniform at the time). Please take your business there you won't regret it!
FrontyLocal Guide · 474 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★
If I need metal pipe or rod, usually for small home projects this is my go to place to find it. It is great they will cut to fit your specifications.
Photos
Customer reviews
4.6 ★★★★★ 16 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
James StoneLocal Guide · 44 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelpful office, good prices. Discussed my project, placed order, paid, cut and loaded material all within about 20 minutes.
Mark KinderLocal Guide · 137 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are always professional and friendly when I go there. Load you very quickly.
Michael SmithLocal Guide · 34 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best and most reasonable pricing and best service in the interior to buy steel and other metal products. Also the best prices to buying recycled metal goods as well.
jennifer almendarezLocal Guide · 13 reviewsTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome place and people.
Jessica SmithLocal Guide · 55 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone at C & R Pipe is great to work with. All are professional, excellent customer service, friendly and efficient. It is pleasant to work with the staff at C & R Pipe. Not once have we had a bad experience. Our orders are all quickly filled and accurate. Great business!
Response from the owner · a year ago
Thank you Jessica! We appreciate your business, and very kind review.
peter frostLocal Guide · 131 reviewsTotal number of Google reviews peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company had what was needed.
Response from the owner · 4 years ago
Thank you. We try our best.
Ray McLocal Guide · 108 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI drove up from Eielson with only minutes to spare before they closed. I needed my truck weighed and the front staff, particularly Brianna, was kind and considerate. Weighed the truck with zero issue & wasn't charged because I am military (was in uniform at the time). Please take your business there you won't regret it!
Fronty ParkerLocal Guide · 474 reviewsTotal number of Google reviews Fronty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I need metal pipe or rod, usually for small home projects this is my go to place to find it. It is great they will cut to fit your specifications.
Hope Monzulla (Beebe)Local Guide · 121 reviewsTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe people working here are very knowledgeable and informative. The office crew are friendly and easy to talk with. While the guys working in the yard go out of their way to help you. Even selling just a couple pounds of aluminum I never felt like I was wasting their time and the service & respect from everyone made me feel like a was a valued customer. You come in to C & R Pipe with a need or a recycling item & you leave feeling like a friend.
Response from the owner · 8 years ago
Thank you for the kind review Hope. We strive to make customer service our number one goal!
Business details
- Address: 401 E Van Horn Rd, Fairbanks, AK 99701
- Phone: (907) 456-8386
- Website: crpipeandsteel.com
- Service area: Fairbanks, AK