Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Cabrillo Plumbing, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cabrillo Plumbing, Heating & Air

San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 1,193 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cabrillo Plumbing, Heating & Air is better than 94% of gas contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 89% of gas contractors.A
89

Reviews for your job

Customers hired Cabrillo Plumbing, Heating & Air for 8 kinds of job.

Cabrillo Plumbing, Heating & Air for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$882
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “HVAC system repair”

DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I am so grateful that the Cabrillo team saved my HVAC: special shout out to Justin (the repair technician) and coordinating staff (Gessa, Candice, and Sal). They are so organized and excellent at following up. My Mitsubishu mini split started frosting up and dripping. I call the other company (nextHvac) first.…

Paid $2,000+Reasonable priceHVAC system repair
Gilbert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

MATTHEW WAS VERY PERSONABLE AND RECOMMEND HIM HIGHLY! YOUR LUCKY TO HAVE HOM AS A WORKER!

Toilet repairWater heater installationVentilated ceiling installation+ Responsiveness+ Punctuality+ Quality
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fantastic service. Extremely professional and timely. Highly recommend.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Saundra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

DO NOT USE THEM! WORST SERVICE EVER! He has anger issues! Be very afraid, especially if you are a woman!

HVAC system repairHVAC system maintenance
Marc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service, knowledgeable technicians

Reasonable priceHVAC system repair
Radha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can personally vouch for Robert’s plumbing expertise. He’s a professional, efficient, and clearly knows his craft inside out. It’s rare to find someone so dedicated to doing the job right the first time. 5 stars for quality and reliability!

HVAC system repair
KevinLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast and professional service at a reasonable price, what more could you ask for? Needed to get heat working asap, called Friday at 4:pm (the worst time I know) and they fixed the problem the next morning - in less than 24hs - on a Saturday! I highly recommend Cabrillo

HVAC system repair
Jess5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Cabrillo is truly a professional outfit. From support at the office for scheduling to Robert and the other technicians who deliver such quality and careful work, i cant recommend them enough, having been a satisfied customer for over 15 years. Im glad and proud they are part of our community. Do call on Cabrillo for quality and confident work!

Paid $200–300Reasonable priceToilet repairWater heater installationHVAC system repair+ Responsiveness+ Value
Liz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Robert B. was knowledgeable, friendly, and courteous—and most importantly, we trusted him completely. He exceeded our expectations and fixed our heater quickly and efficiently. I won’t work with anyone else.

HVAC system repair
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Polite, on time, skillfully, efficient, swift, thorough. All in all a great experience!

HVAC system repairHeating system repair
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Easy to schedule appointment. Showed up on time. Technician, Rob, was an expert and efficient. Will for sure use them the next time I need heating or plumbing help.

HVAC system repairFaucet repairWater heater repair+ Responsiveness+ Punctuality+ Professionalism
Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Reliably excellent work

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
DandyLandPuff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Cabrillo technical staff is tidy careful and professional. The office staff is great also.

HVAC system repairHVAC duct & vent installation+ Value
kellyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic service & communication! Our furnace chose a cold night to go on strike—house was 58 degrees the next AM. We called Cabrillo Plumbing and the entire experience was 100%, from great listening & trouble-shooting on the initial phone call, to superb communication and care up to & through the experience. They…

HVAC system repair+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and astute. I am glad we picked them for the service and will absolutely continue to call again if needed.

HVAC system repair
Bruce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Awesome

HVAC system repairToilet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Laurie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceHVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Matthew10 months ago★★★★★

Rating only, no written review.

Paid $1,000+HVAC system repair
MICHELINEEdited 3 years ago★★★★★

Rating only, no written review.

A/C filter replacementPlumbing leak detectionHVAC system repair+ Responsiveness+ Punctuality+ Quality
Anita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism

Price

$748+112% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation57$1.2k–$2.5k
Heating system repair56$104–$881
Drain cleaning41$57–$393
Plumbing leak detection37$57–$506
Plumbing pipe repair36$251–$1.4k
Heating system maintenance36$19–$195
Toilet repair35$124–$554
Water heater repair34$114–$680

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