Experts Reviews · Company report
Cabrillo Plumbing, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cabrillo Plumbing, Heating & Air

San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 1,193 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cabrillo Plumbing, Heating & Air is better than 94% of gas contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 89% of gas contractors.A
89

Reviews for your job

Customers hired Cabrillo Plumbing, Heating & Air for 8 kinds of job.

Cabrillo Plumbing, Heating & Air for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 36 Google reviews tagged “Plumbing pipe repair”

Gilbert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

MATTHEW WAS VERY PERSONABLE AND RECOMMEND HIM HIGHLY! YOUR LUCKY TO HAVE HOM AS A WORKER!

Toilet repairWater heater installationVentilated ceiling installation+ Responsiveness+ Punctuality+ Quality
Mojdeh10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly, on time and professional.

Plumbing pipe repair
Vicky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We had an outstanding experience with Cabrillo Heat & Air and Plumbing, and I cannot recommend them highly enough. They replaced our entire home heating system and added a new filtration system, and the quality of the work was exceptional from start to finish. On the plumbing side, they were absolute lifesavers.…

Great pricePlumbing pipe repairHeating system installationWater tank repair
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dave arrived on time and diagnosed my issue immediately. Friendly, knowledgeable and professional. Thank you.

Paid $1–100Great priceInstallationTechnical supportPlumbing pipe repair
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

I have used Cabrillo Plumbing, Cooling and Heating for various plumbing projects in my house. I always feel like I am financially gauged by them every time they worked on or mostly replaced new fixtures in my house. in my opinion, they do not like to repair anything, they only want to replace with new fixtures…

Paid $1,000+OverpricedGarbage disposal installationPlumbing pipe repair
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called Cabrillo because I needed some urgent repairs to a shower and a garden faucet. Cabrillo sent a plumber named Randy who is very knowledgeable and competent. He quickly repaired both problems! I HIGHLY recommend Cabrillo and Randy! Thanks for such great service!

Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are responsive and dependable. They also listen and answer questions.

Plumbing leak detectionPlumbing pipe repair
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cannot recommend more highly— super expertise, professionalism, and responsiveness.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always happy with everyone from Cabrillo. We’ve had Dave come before to deal with our house’s incredibly old and stupid plumbing. He solved the newest problem with our sinks/toilets/drains. And as an added bonus he repaired something my “do-it-yourself expertise” had done wrong. If I could do 6 stars I would.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very personable. Explained repairs and cost that helped me make an informed decision.

Plumbing pipe repair+ Punctuality+ Quality+ Professionalism
SamLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've worked with Cabrillo multiple times. Each time they've been extremely professional, effective at getting the job done, and thorough in explaining details and alternatives. It's a pleasure working with these folks.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
carole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

. Both (2) technicians were clean, professional and informative. I was impressed with their feedback and felt that I was able to make informed decisions with repairs.

Heating system repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cabrillo techs always outstanding - they're friendly, know their job and helpful

Plumbing pipe repair+ Punctuality+ Quality
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brilliant timely and professional service, these folks at Cabrillo have always been amazing, across the entire org. Their service Tech rocks.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
ErickLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called Cabrillo Plumbing Heating and Air for a backed-up sewage pipe and they were OUTSTANDING!!! They set up my appointment promptly and were on time. About 30 minutes before arrival I received a text from Cabrillo telling me David, the plumber was en route. The text included a picture, physical description,…

Toilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Minh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I entered my garage and found sewage in half of my garage. I started to panic and stopped using my toilets and showers. I called my trusted plumbers at Cabrillo Plumbing. They scheduled an appointment immediately which calmed me down. Erick and Javier came out the next morning, troubleshooted the issue, and more…

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I woke up standing water and a smell you don't want to smell. I called Cabrillo and they had someone over in 30 minutes. They fixed the clog and added new pipes to the sink. Todd and Matt were on time, clean, professional, and kept me posted on what was going on and how to proceed. We also used Rob for all new…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My natural gas pipes were starting to leak in my garage and I needed a careful, quality repair with a permit. I contacted Cabrillo Plumbing and Robert came out for an estimate. Robert's estimate was thorough and gave me confidence that the repair would be completed with care. The job was completed quickly, the…

Plumbing pipe repair+ Quality
StellaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I hired Cabrillo Plumbing to relocate water pipes and re-design the plumbing system for laundry/dryer in the garage. Robert and his team delivered OUTSTANDING job performance. Robert is very experienced plumber and highly professional. If I could, I would give Robert 10 STAR RATING!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve had Todd fix a couple of pipe issues and he is great. Would highly recommend.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Todd Bacchi was the Service Technician for my appointment today. I GIVE HIM AND ELEVEN (11) OUT OF TEN! I feel very fortunate that Todd made my service call today. He is an ALL-AROUND GREAT PERSON and a SUPERB AMBASSADOR ON BEHALF OF HIMSELF AND CABRILLO PLUMBING. He notified me ahead of time that he was on his…

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
E7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They aren’t cheap but quality is worth it and available immediately to fix the problem. Frank, Eric and Javier spent a day replacing my hot water heater. They were professional, friendly and cleaned up after a very messy job. Robert replaced my garbage disposal and did a thorough walk through helping me better…

Heating system maintenanceGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I recently experienced a plumbing disaster that required immediate attention. Having used Cabrillo Plumbing in the past, I gave them a call. Todd came out promptly and assessed the situation, which turned out to be worse than I thought. My manufactured home was originally installed with a type of piping that is…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Ilya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very knowledgeable staff. Punctual, care about the place they work at (ie shoe coverings, left everything clean). Easy to schedule an appointment. Very pleased overall. Thank you! Would use again.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Denton4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, Brian Bufford was our plumber. Offered honest assessment and let us decide how to proceed. Much appreciated. Will use again for plumbing services in the future.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a gas leak, they were quick to engage, their follow up and readiness for the appointment was professional. Mostly arrived on time, did the job well and problem fixed without issue.

Plumbing pipe repair+ Quality+ Professionalism
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian and Hector brought my 17 year old tankless water heater up to code, installed missing flush system, installed the correct the ductwork, including roof outlet, flushed the system, all is working again!

Customer photo from Michael's review
HVAC duct & vent installationFaucet installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Alexa year ago★★★★★

Rating only, no written review.

Paid $1,000+Not surePlumbing pipe repair
WilliamEdited a year ago★★★★★

Rating only, no written review.

Toilet repairPlumbing leak detectionPlumbing pipe repair
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Value
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Bill4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Professionalism
AlanLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairSewer repairToilet repair

Price

$748+112% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation57$1.2k–$2.5k
Heating system repair56$104–$881
Drain cleaning41$57–$393
Plumbing leak detection37$57–$506
Plumbing pipe repair36$251–$1.4k
Heating system maintenance36$19–$195
Toilet repair35$124–$554
Water heater repair34$114–$680

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