Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Cabrillo Plumbing, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cabrillo Plumbing, Heating & Air

San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 1,193 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 92% of gas contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cabrillo Plumbing, Heating & Air is better than 94% of gas contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cabrillo Plumbing, Heating & Air is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cabrillo Plumbing, Heating & Air is better than 89% of gas contractors.A
89

Reviews for your job

Customers hired Cabrillo Plumbing, Heating & Air for 8 kinds of job.

Cabrillo Plumbing, Heating & Air for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 20

All 13 Google reviews tagged “Shower repair”

Shelly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Randy was the technician today. Very pleasant and knowledgeable. He was able to determine the problem quickly and efficiently. He explained everything clearly. If I need Cabrillo again, I would hope to have Randy as the technician.

Paid $100–200Reasonable priceShower repair
Silas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My family had no heat for 2 months during this winter season. It got really cold. My Dad found Cabrillo and they worked super quick. Each day they were able to connect a new pipe to give us a little more heat into our home. I am super grateful for their work and really appreciate Robert and Rodolfo. If you need your…

Heating equipment repair & installationShower repair
Eveline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Cabrillo came promptly and completed the job very efficiently. We were grateful the technician was able to help before Christmas. Sal always responds promptly and arranges the service call we need. The technicians leave everything neat and clean.

Shower repair+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Randy was great, he was knowledgeable, polite, did quick work and cleaned up thoroughly. I was also impressed at the responsiveness of Cabrillo in general. They answer the phone on the weekend and knew the status of my project.

Paid $600–700Not sureShower repair
L6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steven Baily did an excellent job diagnosing and repairing my shower. Cabrillo Plumbing was easy to work with. They were prompt with communication, had good customer service, and were professional.

Shower repair+ Quality
Karina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was extremely professional and solve our shower problem very quickly. I highly recommend Cabrillo plumbing

Shower repair+ Responsiveness+ Punctuality+ Quality
WB3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Dave was wonderful in returning to my home following a job on Monday when an unrelated plumbing issue arose that I mistakenly thought was related to his inspection. Even though it turned out not to be, he helped me with my issue and was kind and courteous throughout. A big thank you to both Sal and Dave for being so…

Shower repair+ Responsiveness+ Quality+ Professionalism
JulieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a great experience working with Cabrillo. They were super responsive and communicative. Special shout out to Geesa who was amazing to work with. We experienced a supply chain delay, yet she was staying in close contact with me throughout the process!

Shower repairService not listed+ Responsiveness+ Punctuality+ Quality
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Todd Bacchi was the Service Technician for my appointment today. I GIVE HIM AND ELEVEN (11) OUT OF TEN! I feel very fortunate that Todd made my service call today. He is an ALL-AROUND GREAT PERSON and a SUPERB AMBASSADOR ON BEHALF OF HIMSELF AND CABRILLO PLUMBING. He notified me ahead of time that he was on his…

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
ThathsLocal Guide · 464 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My experience with Cabrillo plumbing was excellent. Brian was prompt, professional and kept me fully informed and updated. Even though I had a minor leak, because of the relative rarity of the part Brian had to make 3 trips (first to inspect, and two to fix) to fix the leak. Other plumbers took one look at the leak…

Shower repair+ Responsiveness+ Punctuality+ Quality
Beatrice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
Bill4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Professionalism

Price

$748+112% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation57$1.2k–$2.5k
Heating system repair56$104–$881
Drain cleaning41$57–$393
Plumbing leak detection37$57–$506
Plumbing pipe repair36$251–$1.4k
Heating system maintenance36$19–$195
Toilet repair35$124–$554
Water heater repair34$114–$680

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