Customers frequently praise the friendly staff, high-quality specialty drinks, and homemade food items like empanadas and pop tarts. The shop offers a cozy atmosphere with both indoor and outdoor seating, though some note limited space. A recurring criticism involves slow service times during peak hours, while other low-rated reviews mention inconsistent food availability and occasional order errors.
Google rating: 4.9 out of 5 from 141 reviews (91% five-star).
Reviews on this page: 141 Google reviews (113 with written comments, 38 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 23, 2026.
Service: Coffee Shop serving Hampton, Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
141 reviews on Google
5★129
4★8
3★2
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both so sweet, welcoming, and attentive, and my drinks came out incredibly quickly.”
“Highly recommend and very reasonably priced for the quality!”
“😋 the seating is a bit limited but if stopping by for a quick latte and treat or coming with a couple friends or spouse, it’s a total gem and a good go-to!”
“they were also more affordable compared to other matcha latte’s in the area.”
“Employees like these two are a true reflection of what a business should be about: great service, genuine hospitality, and making customers feel welcome.”
“The flavors and unique ingredients are top-notch; I know they invested in quality beans and matcha because you can actually taste the flavor notes des…”
“” Basic communication and awareness go a long way, especially when a customer is standing there waiting.”
People customers mention
Norfolk9 reviews
Ghent4 reviews
Matcha3 reviews
Latte3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Aly littles10 reviewsiTotal number of Google reviews Aly has written across all businesses on Google Maps, not just this one.
I’ve visited Caffiend a few times in the past, and while my previous experiences were just okay, today completely changed my perspective!
CJ and Katelyn were absolutely amazing from the moment I walked in. They were both so sweet, welcoming, and attentive, and my drinks came out incredibly quickly. Katelyn made an amazing latte, and CJ was so kind throughout the entire experience.
Employees like these two are a true reflection of what a business should be about: great service, genuine hospitality, and making customers feel welcome. I hope they get the recognition they deserve because they’re the reason I’ll be coming back to Caffiend! ☕️💕
Order type: Take out
Meal type: Breakfast
Price per person: $10–20
Group size: 3-4 people
Gloria navarro-jonesLocal Guide · 42 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
What an utterly charming coffee establishment with the nicest baristas preparing some of the best latte concoctions I’ve ever tasted! A must-try if you’re a local or just visiting the area. Some of the lattes I’ve enjoyed (top three): Matcha Brown Sugar, Chantilly and Miso Butterscotch. Some are seasonal and their flavor fusions are truly amazing! From time to time they will also feature local/independent vendors…AND, their baked goods are yummy too (pop tarts, anyone?!).
P.S. PLEASE permanently include the Miso Butterscotch latte because it truly blew me away (pretty please!!)!!
Ashley HLocal Guide · 82 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Always a coffee at a home away from home vibe. Love the owners and their passion for quality drinks and flavors❤️my favorite shop in Norfolk for sure!!!
VLocal Guide · 243 reviewsiTotal number of Google reviews V has written across all businesses on Google Maps, not just this one.
I love the different flavored pop tarts ! The cinnamon one is my favorite!!! So good with my Caffiend ice coffee ! Can’t wait to try the fall menu that comes out tomorrow!!!
Kristy Wentz☕️
Order type: Take out
Meal type: Breakfast
Noise level: Quiet, easy to talk
Group size: 2 people
Amanda MakhathiniLocal Guide · 52 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
The perfect place to explore and enjoy a fresh latte and matcha! I visited three times during my trip, and it felt like a whole new experience every time. The flavors and unique ingredients are top-notch; I know they invested in quality beans and matcha because you can actually taste the flavor notes described on their menu. I also love that they serve your drink without overloading it with ice🤭
Order type: Take out
Meal type: Other
Price per person: $1–10
Group size: 2 people
Natalia TapiaLocal Guide · 15 reviewsiTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Very busy on a Sunday afternoon- small relaxed spot with outdoor seating. Nice vibes.
~6 dollars for a coffee, and they have some pre-made foods (pastries etc).
Wife's a coffee snob and she really likes the place so it must be good.
