Google reviewers for Cahill's Carpet & Upholstery Cleaning report a 4.9-star average from 193 reviews, noting that the owner responds to all feedback. Customers frequently praise the team for punctuality, thoroughness, and clear communication during carpet, upholstery, and duct cleaning services. They often describe the staff as courteous and professional, with pricing viewed as reasonable. However, low-star reviews indicate recurring issues where pet-related stains and odors were not effectively removed, leading to dissatisfaction with the final results.
Google rating: 4.9 out of 5 from 193 reviews (97% five-star).
Reviews on this page: 193 Google reviews (162 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Phrases our text analysis found in 162 written reviews
97%praise
Praise31697%
Complaints103%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8426%
Quality & results7724%
Would recommend5417%
Speed & response5015%
Price & value3210%
Communication155%
Honesty & trust144%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The workers were great very helpful polite and courteous I would highly recommend them”
“So unprofessional.”
“Were careful and considerate of the home, did a great job and were extremely knowledgeable.”
“I highly recommend Cahill's carpet cleaning company and particularly Jim and Chris!”
“Stay away at all costs - they caused 5 figures of damage to my house and ghosted me.”
“…rust over the years, and he has always been incredibly professional, responsive, and committed to taking great care of his customers.…”
“They were very reasonable and customer service was exceptional.”
“…dropped so much money on this, I’m now doing it myself, although the cost of renting a rug cleaner, a powerful enzyme cleaner, and a black light will…”
“Always explained everything to both my husband and me.”
“Bill, the owner, is someone I’ve come to know and trust over the years, and he has always been incredibly professional, responsive, and committed to t…”
People customers mention
Andrew7 reviews
James6 reviews
Bill6 reviews
Cahills6 reviews
Joe3 reviews
Pat3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
James and Chris were great. Thorough, great customer service. Thank you!
Price assessment: Reasonable price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · 3 weeks ago
Thank you, Megan! We’re so glad James and Chris took great care of you with thorough service and a positive experience. Our whole team appreciates your kind words and would love to help again anytime.
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Amanda Rook1 reviewiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Thanks, Amanda! We're thrilled we could earn your five stars. Our whole crew takes real pride in every job, so it's great to know we hit the mark. We'd love to help again anytime, just call 215-355-5388. Thank you!
— The Cahill's Team
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David Malen9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Jim and Chris came today (10/24) to clean our bedroom carpet and two pieces of furniture. They came on time. They were very courteous. They explained everything they were going to do. They did a thorough, excellent job. I highly recommend Cahill's carpet cleaning company and particularly Jim and Chris!
Response from the owner · a month ago
David, thank you for the wonderful review! Jim and Chris take real pride in doing things right. Showing up on time, walking you through the process, and leaving your bedroom carpet and furniture looking their best is all part of the Cahill's standard. We'll be sure to pass along your kind words; it'll make their day. We'd love to help again anytime, reach us at 215-355-5388. Thanks so much for recommending us!
— The Cahill's Team
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KAREN SMITH4 reviewsiTotal number of Google reviews KAREN has written across all businesses on Google Maps, not just this one.
Karen, thank you for the kind words! There's nothing more satisfying than making a rug look like new again, and we're thrilled you were happy with the job. It means a lot to our crew. We'd love to help again anytime reach us at 215-355-5388. Thanks again!
— The Cahill's Team
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Lynn Reber15 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Today James and Andrew cleaned my bedroom carpet.The absolute best! Two true professionals!!
I only use Cahill Carpet for all carpet cleaning needs!
Response from the owner · a month ago
Thank you so much, Lynn! James and Andrew will be thrilled to hear this! We're lucky to have two pros like them on the team. It means the world that you trust Cahill's with all your carpet cleaning. We appreciate you and look forward to taking care of you again.
- The Cahill's family
215-355-5388
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Sonia Cane2 reviewsiTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
The team of Joe, Andrew, Pat, and Kevin were wonderful. We had carpets, air ducts, and dryer vent cleaned. They even had the time to add drapery removal from some windows, and cleaning of other drapes. Always explained everything to both my husband and me. Such nice young guys who really did great work. We highly recommend Cahill’s!
Price assessment: Reasonable price
Price: $500+
Response from the owner · a month ago
Thanks Sonia, we'll pass this along to Joe, Andrew, Pat, and Kevin. That was a big day with the carpets, air ducts, dryer vent, and drapes, so we're glad they could fit it all in and keep you and your husband in the loop. We appreciate you trusting Cahill's Carpet with your whole home.
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Nancy Zielanski7 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
James and Andrew just completed cleaning my very dirty light beige carpet. It came out beautiful! I give them ⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a month ago
Thank you, Nancy! We're so glad James and Andrew got your light beige carpet looking beautiful again. Those lighter colors really show off a good deep clean. It means a lot to our family owned crew to hear. We're always here whenever you need us, just call 215-355-5388. Thanks for the 5 stars!
— The Cahill's Team
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David MeleLocal Guide · 47 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Stay away at all costs - they caused 5 figures of damage to my house and ghosted me. We paid cash so have no recourse.
The manager Jared is evil, evil, evil. I paid a ton of money for them to come clean my carpets and clean my vents. The techs dumped so much water on the carpets that the entire second floor smelled like dead animals and water ended up leaking into the first floor, causing enough damage that I have to redo my dining room. They also ruined a piece of furniture that was nailed into the wall when they pulled it away to clean the vent behind it. We saw them do it and called them out on it, and the company later refused to pay for the broken furniture. I didn’t see that coming for a company with so many good reviews.
Lot of excuses on the water damage - they blamed the water damage on the roof, so I had a roofer come check out the roof who said it wasn’t the roof. They blamed it on the HVAC so I had an HVAC tech come check out the HVAC unit who said it wasn’t the hvac unit. They had a water specialist come who said he couldn’t say with certainty that it was from the carpet cleaning, but it could have been from the carpets. When we spoke to the water damage specialist, he said it likely came from the carpet cleaning.
So unprofessional. They have completely ghosted us. I’ve called and texted Jared multiple times asking for him to connect me with the owner, and he ignores me. Complete ghosting. My bad for trusting these scam artists with my house.
Response from the owner · a month ago
We take reviews seriously, and anyone reading this deserves the facts.
We did not ghost this customer. After the damage was reported, we responded in writing several times, and at our own expense we hired an independent water-intrusion company that had no prior relationship with us. The customer agreed to that inspection in advance.
The inspection used thermal imaging, leak detection, and 118 photographs. It found no water accumulation or abnormal moisture in the carpet, padding, or flooring, and no path of water traveling up from the floor into the wall. The written report concluded that the damage was not consistent with carpet-cleaning water, and it identified moisture and staining in the attic around the HVAC equipment, directly above the damaged area, as the credible source. Those are the report's own written findings, and we provided the customer the full copy.
On payment: this service was paid by credit card, not cash. The charge was never disputed.
Regarding the furniture, our crews do not move pieces that are secured to the wall, and there were a number of people in and out of the home that weekend.
We stand by our work and our team. We have cleaned homes in Bucks and Montgomery County since 1979, and we are IICRC-certified, insured, and bonded. Anyone who would like to discuss our work is welcome to call us at 215-355-5388.
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Pamela Schreiber1 reviewiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Thank you so much, Pamela! "Terrific job" is exactly what we aim for, and we're grateful you took the time to share it. It means a lot to our family-owned team. We're always here whenever you need us again, just call 215-355-5388. Thanks again for the 5 stars!
— The Cahill's Team
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K. P.6 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
Thank you so much for this! Communication and reliability are things we strive for, so it means a lot to hear they stood out to you. Our family owned team appreciates you taking the time to share it. We're always here whenever you need us, just call 215-355-5388. Thanks for the 5 stars!
— The Cahill's Team