Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Cahuenga Veterinary Hospital 4.5 out of 5 stars based on 306 reviews, with the owner responding to only 4% of them. Customers frequently praise the clinic for knowledgeable veterinary care, compassionate staff, transparent pricing, and efficient handling of services like surgeries, chronic disease management, and travel certificates. However, recurring criticisms in lower-rated reviews highlight significant wait times past appointments, communication errors regarding pet details, and billing disputes over recommended treatments.
Data from Google, last updated November 11, 2026.
306 Google reviews we collected
Phrases our text analysis found in 230 written reviews
How often each topic comes up in the written reviews
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staffs are really kind they truly care about your familys pet”
“The tech who dispensed the original incorrect med was rude, condescending, and was talking to me like I was slow — turns out it was her mistake.”
“Their entire office has provided amazing care at super reasonable prices.”
“…iotics and probiotics, and ran a stool test that morning — which was very expensive.…”
“My cat needs somewhat frequent vet visits and medication refills, and they established him right away.”
“Cahuenga Vet missed all the signs, delayed diagnosis, wasted time, and left me to figure it out on my own while my dog got sicker.”
“Lauren and she was excellent, she gave our pup a thorough exam and took great care to review her history and work around her epilepsy.”
“What a terrible experience I had with this person he shouldn’t be working there as a veterinarian!”
“I recommend Cahuenga Veterinary Hospital without hesitation.”
“Never again.”
“Beyond their medical expertise, their communication, scheduling, and genuine empathy are exceptional.”
“The nurse (or staff member) who presented my invoice did not explain what was necessary for my pet’s health — instead, she simply asked what I “wanted…”
“Croquenois is an incredibly knowledgeable, experienced, and honest vet.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Staffs are really kind they truly care about your familys pet
I do not like writing reviews, but this feels necessary. My cat was sent home with 10x the amount of antibiotic he needed. He’s a 4.5 kg cat and was sent home with 450mg instead of 45mg. CVH called me to notify me of their mistake the next day and instructed me to come back and swap the meds out for the correct dosage. The tech who dispensed the original incorrect med was rude, condescending, and was talking to me like I was slow — turns out it was her mistake. Receptionist told me the medical director approved a refund of my whole $299 visit, but they only reimbursed me for the corrected $35 medication. Since posting this review, CVH cancelled my $299 refund which I’ve now had to dispute with my credit card company. I did not appreciate the medical director Dr. Christian Croquenois telling me he’s “not sure how this could have been prevented.” My trust is completely broken with this practice. Not to mention it took over a month to receive results from my other cat’s echocardiogram after numerous phone calls and polite in person reminders. I started this review with 3 stars but have dropped it down to 1 due to abhorrent service and responses from this practice. I really hope nothing like this happens again to any patient, but it’s important for the public to know that this happened. Thank God urgent care confirmed that my cat was okay and that he had overdosed on a medication with a relatively forgiving margin of safety.
Stephanie, We are truly and sincerely sorry this happened. This was a medication dispensing error, and although the veterinarian noticed the mistake and contacted you the following day, it should not have happened in the first place. When I met with you personally, I wanted you to know how seriously we took this. Our entire team was genuinely shaken by the mistake. We are all relieved that, fortunately, your cat did not experience any adverse effects from the medication that was dispensed. I am also sorry if anything I said gave the impression that we did not know how to prevent this from happening again. What I meant was that we needed to understand exactly how the mistake occurred so we could make the necessary changes and prevent anything similar from happening again. Please accept my sincere apologies. Dr. Christian Croquenois
I have waited a long time to post this because I don’t have an alternative vet. But my experience here continues to be mostly (with few exceptions) garbage. I have waited hours past my appointment time to be seen, even after being sat in a room. The staff always say my pets name wrong, confuse their genders and have snarky attitudes when you ask them questions. The vets themselves are helpful and I generally like them. But the staff without fail give me attitude, and are just rude. Additionally, prepare to find fleas on your animals after every visit. I have never once come here and made it out without finding fleas on my pets and I’ve been coming here for close to three years. I chose to write this tonight after finding fleas on my cat who just had a kidney infection. Im so frustrated with the cleanliness and service here especially for the heft prices, you should not be writing a script for urinary food for the wrong cat and then arguing with me about fixing it. (Still not fixed btw after multiple calls)
We take concerns about patient care and client service seriously. However, we have been unable to identify any client or patient in our records under the name associated with this review. We understand that some people use an alias when posting reviews, but unfortunately this makes it impossible for us to verify or investigate the claims being made. Several statements in this review are particularly concerning because they are not consistent with our records or with the way our hospital operates. While delays can occasionally occur when emergencies arise, routinely waiting “hours” past a scheduled appointment is not representative of our practice. If this occurred as described, we would very much like to know the dates of these visits so that we can review our appointment records and determine exactly what happened. We are equally concerned by the claim that this client has found fleas on their pets after every visit for nearly three years. Our hospital is cleaned continuously throughout the day and undergoes routine professional pest-control treatment. We have no known flea infestation in our facility and have not received reports suggesting an ongoing problem of this nature. A claim that pets have acquired fleas after every visit over a three-year period is therefore something we would take very seriously and want the opportunity to investigate. We also take prescription accuracy seriously. If a prescription was issued for the wrong patient and has remained uncorrected despite multiple calls, we want to identify the case, review what occurred, and correct it immediately. Our team uses the patient's medical record throughout the visit, including electronic records available to staff in the examination rooms, specifically to help ensure that patient information is accurate. We also expect every member of our team to communicate with clients respectfully. We cannot meaningfully investigate these allegations while the reviewer remains anonymous. We invite this person to contact our practice manager directly and provide their name and the names of their pets. If these events occurred as described, we want the opportunity to review them objectively and address them.
Know what they're doing.
I’ve only truly loved two veterinary hospitals in my life, and Cahuenga Veterinary Hospital is one of them. When our newly adopted kitten was diagnosed with FIP, we were devastated. The team at CVH guided us through one of the most stressful experiences we’ve had as pet owners. They carefully managed the necessary testing, medications, and expenses with both professionalism and compassion. Thanks to their excellent care, our kitten is now nearly two years old and has remained in FIP remission ever since. Beyond their medical expertise, their communication, scheduling, and genuine empathy are exceptional. Every interaction has made us feel like our pets—and our concerns—truly matter. Most recently, we accidentally showed up on the wrong day for an appointment. Even though the mistake was completely ours, the staff still went out of their way to try to accommodate us. That level of kindness and customer service is rare. I also want to mention that we used Fetch Pet Insurance during our kitten’s FIP treatment, and it was invaluable in helping cover the significant costs of care. While that’s separate from the hospital itself, it made an incredibly difficult situation much more manageable. I recommend Cahuenga Veterinary Hospital without hesitation. If you’re looking for a veterinary team that combines outstanding medical care with genuine compassion, this is the place.
First day at CVH and I really like the team here. Admin staff are professional, kind and efficient. We saw Dr.Lauren and she was excellent, she gave our pup a thorough exam and took great care to review her history and work around her epilepsy. Great energy from the team top to bottom. The clinic was busy, and it's easy to see why. I'm happy we have this team in our neighborhood.
I moved out to LA recently with my senior cat, and was recommended this place by a friend. My cat needs somewhat frequent vet visits and medication refills, and they established him right away. I’ve been with them about three months now, and I’ve been happy with the service so far. They aren’t any more pricey than my last vet, especially since I don’t have insurance to cover most of his visits. The staff remembers me and my cat and are always kind and explain everything
I called at 5:45 trying to get my dogs prescription refilled at a new pharmacy and he desperately needed his meds. I get put on hold for almost ten minutes then disconnected. I try calling back at 5:55 and they already set it to voicemail. Terrible. It says you’re open to 6, I get you want to get out as fast as possible but people pets are depending on you to be there when your hours say you will.
We have been bringing our cats and dog to this clinic for several years. The staff has always been friendly and caring, and we had many positive experiences with routine care, vaccinations, medications, Henry’s neuter surgery, and Oscar’s dental cleaning. However, we also experienced several recurring issues. We often waited more than an hour past our scheduled appointment time. On two occasions, medications prescribed by the veterinarian were not provided to us at checkout, and we had to drive back to pick them up. We also had difficulty obtaining eye medication for Henry, even though his condition seemed obvious and we were traveling at the time. The most concerning experience was with our kitten Skya. We came in already worried about FIP, but she was sent home for observation and later required emergency treatment when her condition worsened. We also wish our senior dog Oscar had been offered more treatment options instead of only supportive care. Overall, the team is kind and genuinely cares about animals, but we hope to see improvements in communication, organization, wait times, and clinical decision-making. Despite these issues, we appreciate the kindness of the team and the care they have provided to our pets over the years. We truly hope these areas continue to improve because this clinic has the potential to provide an even better experience for both pets and their owners.
We are so grateful for CVH and always recommend them to our friends and family. Dr. Croquenois is an incredibly knowledgeable, experienced, and honest vet. I was so relived to find him after many unfortunate vet experiences. The glowing reviews are all correct! Dr. Boesgaard deserves equal recognition as a wonderful vet. She became our primary vet during one of our kitties’ final stages of life after a long battle with illness. She provided us with so much care, attention, and compassion. She made an incredibly difficult and painful time so much more bearable. I don’t even want to imagine what it would have been like going through it without her. She’s an absolute gem of a vet and person. We hold so much gratitude for her role in our pets’ lives. It’s nice to look back and have no regrets or second thoughts about my kitty’s end of life care with Dr. B and Dr. C. And I appreciate that I always feel like the care is equally great, continuous, and collaborative no matter which vet I see. I truly can’t say enough good things! I’m happy that our two current kitties (pictured in office) and all our future felines are in good hands ❤️ And they usually have fun stickers for the humans to paw through. A silly and sweet touch, especially when you’re going through it! Original review after bringing in a foster cat in 2021: Fantastic, helpful staff
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts