Google reviewers rate this occupational therapist five stars based on 211 reviews, with the owner responding to 59 percent of comments. Patients frequently cite effective treatment for neck, shoulder, and elbow pain, noting improved range of motion and reduced discomfort. Recurring themes include clear communication regarding home exercises, a professional and caring demeanor, and a personalized approach to care. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 211 reviews (99% five-star).
Reviews on this page: 211 Google reviews (193 with written comments).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 2, 2026.
Service: Occupational Therapy Clinic serving New Brunswick, New Jersey.
Data from Google, last updated November 10, 2026.
Star ratings
211 Google reviews we collected
5.0of 5
5 stars20899%
4 stars21%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
98%praise
Praise17598%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8547%
Would recommend4827%
Quality & results2615%
Communication137%
Speed & response32%
Honesty & trust32%
Price & value11%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s knowledgeable and always leaves me feel like I’m getting better 😊”
“She is amazing at what she does and I would recommend her to anyone!”
“I had the pleasure of working with Caitlin Alpaugh as my occupational therapist, and I can't recommend her highly enough!”
“Caitlin is amazing at what she does, she is thorough with her treatment and I always leave my session feeling better mentally and physically!”
“she explains what treatment is require and approaches with care.”
“Caitlin has been so great to work with at the EB location and I'm quickly on my way to recovery!”
“Honestly, it's incredible that you can sit down with pain/discomfort and a few minutes later with her work you leave feeling so much looser, all while…”
“no EXTRA FEES.”
People customers mention
Orthopedics7 reviews
Alliance5 reviews
Caitlyn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Today I got to meet Katie. She is so sweet and kind and gentle. She has made this experience for me so easy, and I will definitely be coming back here and hoping that she will be my therapist. Thank you so much, Katie. I really appreciate you.
Response from the owner · a month ago
Hi, Janet. We are so happy to hear you are enjoying your Alliance Orthopedics experience and we hope you continue to get Better Everyday!
Lyssa Bachler5 reviewsiTotal number of Google reviews Lyssa has written across all businesses on Google Maps, not just this one.
Cait is truly in a class of her own after one visit with Cait. Leslie was already feeling some relief. Kate is friendly caring and knowledgeable. I highly recommend Cait!
Response from the owner · a month ago
Thank you Lyssa for sharing your amazing experience! Caitlin Alpaugh, OTRL and the rest of our team enjoy being a part of your journey and we are so glad you are feeling BETTER EVERYDAY.
Susan Komorowski3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
One of the best OTs that has ever laid hands on me! I came in the clinic with neck pain and left feeling rejuvenated. I highly recommend seeing Caitlin!
Response from the owner · 8 months ago
Hi, Anonymous. Thanks for sharing your positive experience. We truly appreciate trusting Caitlin Alpaugh, OTRL with your care!
Steven Braun3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Caitlin is fabulous OT..she explains what treatment is require and approaches with care. She ensures the method used is conducive to help improve areas of pain, motion and range. I felt great afterwards. Great job, Caitlin!
Response from the owner · 11 months ago
Hi, Sara. Thank you so much for leaving us a stellar review! We are extremely proud of your progress!
Nadia Clarke7 reviewsiTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
Caitlin has been a fantastic therapist. She is not only concerned with the problem area but also with me as a whole. She tries various different techniques to help improve my situation. I can confidently say that one of the reasons I have improved from my first day here was because of Caitlin’s care
Response from the owner · a year ago
Thank you Anthony for sharing your amazing experience! Caitlin Alpaugh, OTRL and the rest of our team enjoy being a part of your journey and we are so glad you are feeling BETTER EVERYDAY.
Janine Cardone3 reviewsiTotal number of Google reviews Janine has written across all businesses on Google Maps, not just this one.
Always amazing! I love how Caitlyn always explains what she’s doing and what I can do at home to keep my progress moving forward. She’s knowledgeable and always leaves me feel like I’m getting better 😊
Response from the owner · a year ago
Thank you Janine for sharing your amazing experience! Caitlin Alpaugh, OTRL and the rest of our team enjoy being a part of your journey and we are so glad you are feeling BETTER EVERYDAY.
Lori Reed8 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Caitlin has been amazing in my recovery for my lateral epicondylitus! I am a hair dresser and she has helped me get back to work with having less pain. She is amazing at what she does and the whole team at alliance is great !!
Response from the owner · a year ago
Hi, Lori. Thanks for sharing your positive experience. We truly appreciate trusting Caitlin Alpaugh, OTRL with your care!
