Stiven SLocal Guide · 26 reviewsTotal number of Google reviews Stiven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis guy saved my life today!
Caldera Electronics
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%75+19.6Value 15%91+13.8Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 15 TV repair servicesPosition by Experts Score among all companies we track in this category. · better than 79%
4.9 ★★★★★ 43 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Caldera Electronics at a glance
Customers frequently cite the shop's ability to repair a wide range of audio equipment, from vintage amplifiers to modern synthesizers and keyboards, noting skilled diagnostics and reasonable pricing. Many reviewers highlight the technician's professionalism, friendliness, and quick turnaround times, often recommending the business for specialized work. However, one recurring criticism involves a lack of communication, with a customer reporting a three-week wait without updates before being charged for a diagnostic that found no fixable issue.
- Google rating: 4.9 out of 5 from 43 reviews (98% five-star).
- Reviews on this page: 43 Google reviews (35 with written comments, 3 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 8, 2026.
- Service: TV Repair Service serving Albuquerque, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other TV repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caldera Electronics: 89/100 on this factor. Category median: 83.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caldera Electronics: 75/100 on this factor. Category median: 74.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caldera Electronics: 91/100 on this factor. Category median: 86.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caldera Electronics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
- 5 stars4298%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
- Praise59100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price267%
- Reasonable133%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1424%
- Quality & results1220%
- Speed & response1119%
- Would recommend1017%
- Price & value610%
- Communication35%
- Honesty & trust35%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super responsive, professional, and the only Nord-authorized service in NM.”
“The owner Mateo got right on it and did a thorough diagnosis of the Odyssey.”
“Mateo, owner & head wrangler of Caldera Electronics, did an excellent repair for a reasonable price and in a timely manner.”
“I highly recommend Mateo at Caldera Electronics for any audio gear repair.”
“He is very trustworthy and timely, getting everything done in a very reasonable time.”
“case it was beyond my very limited electronic abilities, But Mateo explained the problem in easily understandable terms and why it took a couple of m…”
“Mateo is more than knowledgeable; he is remarkably ingenious, patient and reliable.”
People customers mention
- Mateo 8 reviews
- Line 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Magpie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Diligent, respectful, kind, clever and quick. Operating at the zenith of professionalism. 5 stars. Go here.
StevenLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great place I was recommended by a friend to go to this place to get my tube amp fixed will differently go back.
RonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My Yamaha, Line 6 Helix had a broken USB port. Mateo, owner & head wrangler of Caldera Electronics, did an excellent repair for a reasonable price and in a timely manner. I highly recommend Mateo at Caldera Electronics for any audio gear repair. Thanks Mateo!
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I ordered vintage ARP Odyssey MKII through a Reverb seller and it sustained a bit of damage during shipping. The seller recommended finding someone local to check it out to avoid shipping it again. Obviously, not a lot of people work on machines like this. Found Caldera online, and it looked like the place to go.…
Great priceService not listed
MaxLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great business! Very capable, skilled and resourceful -- he got the part for my Line 6 Variax and it works great now. He is very trustworthy and timely, getting everything done in a very reasonable time. Even better, they are great people and it's a pleasure doing business with them -- at a very reasonable price!
DanielLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Mateo is great. Super professional and knowledgeable. My PRS MT100 suddenly stopped working, and I have no knowledge of how to fix an amp. Googled amp repair in town, and he's the first shop to pop up. Turns out it was just a fuse, but knowing that he has the know how on how to fully diagnose the issue, and check…
Photos
Customer reviews
4.9 ★★★★★ 43 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Justin George18 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had speakers re-foamed. It is nice to have the boom back. Amazing work.
Allyn CovingtonLocal Guide · 18 reviewsTotal number of Google reviews Allyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and easy
- Price assessment: Reasonable price
- Services: Service not listed
Magpie1 reviewTotal number of Google reviews Magpie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiligent, respectful, kind, clever and quick. Operating at the zenith of professionalism. 5 stars. Go here.
Ricky Bedonie6 reviewsTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service and fixed my equipment
Rob LopezLocal Guide · 41 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best amplifier repair in the state of New Mexico!!!!!!!!
- Price assessment: Great price
- Services: Service not listed
StevenLocal Guide · 64 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place I was recommended by a friend to go to this place to get my tube amp fixed will differently go back.
Ron BloodLocal Guide · 12 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy Yamaha, Line 6 Helix had a broken USB port. Mateo, owner & head wrangler of Caldera Electronics, did an excellent repair for a reasonable price and in a timely manner. I highly recommend Mateo at Caldera Electronics for any audio gear repair. Thanks Mateo!
Jon Coles3 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI ordered vintage ARP Odyssey MKII through a Reverb seller and it sustained a bit of damage during shipping. The seller recommended finding someone local to check it out to avoid shipping it again. Obviously, not a lot of people work on machines like this. Found Caldera online, and it looked like the place to go. As it turns out, it was absolutely the place to go. The owner Mateo got right on it and did a thorough diagnosis of the Odyssey. Luckily the damage was minor and he got right on it. The job was completed far quicker than I anticipated and he fulfilled/exceeded all expectations. Would absolutely recommend for any work needed on music gear. Judging by his shop, he can work on just about anything.
- Price assessment: Great price
- Services: Service not listed
Max DubroffLocal Guide · 35 reviewsTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat business! Very capable, skilled and resourceful -- he got the part for my Line 6 Variax and it works great now. He is very trustworthy and timely, getting everything done in a very reasonable time. Even better, they are great people and it's a pleasure doing business with them -- at a very reasonable price!
Business details
- Address: 2516 San Mateo Pl NE, Albuquerque, NM 87110
- Phone: (505) 339-9650
- Website: calderaelectronics.com
- Service area: Albuquerque, NM