Most reviewers praise the center for its efficient service, clean facilities, and professional staff who provide thorough care and timely follow-up. Patients frequently highlight quick appointment scheduling and effective treatment for various medical needs. However, some low-star reviews cite long wait times despite scheduled appointments, billing errors resulting in duplicate charges, and occasional issues with staff communication or patient privacy.
Google rating: 4.9 out of 5 from 889 reviews (96% five-star).
Reviews on this page: 889 Google reviews (581 with written comments, 8 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 23, 2026.
Service: Nursing Home serving Laguna Niguel, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
889 reviews on Google
5★851
4★25
3★4
2★3
1★6
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 581 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are kind, knowledgable, compassionate and prompt.”
“They were able to treat my issue very effectively and quickly.”
“i havent found a more thorough urgent care in OC they are so smart and very helful in getting to the root of the problem”
“Your insurance system is terrible.”
“I recommend you highly to anyone that needs services.”
“Even though this urgent care is 2 minutes from home I will not return.”
“Doctor had great bedside manner and listened to my concerned.”
“Im honestly so hesitant to post this 5 star review.”
“I did not have an appointment, but was seen within a reasonable time for my needs.”
People customers mention
Glenn41 reviews
Kids8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Cora Atkins3 reviewsiTotal number of Google reviews Cora has written across all businesses on Google Maps, not just this one.
Would not recommend!! I made an appt and waited 45 mins to be helped in our room. No one giving me an update, and then once I inquired about when I would be seen they said they had a lot of patients ahead of me. (which I had an appt scheduled) We decided to leave and then front desk called saying the provider was about to walk in... I no longer felt comfortable with the service and did not want the appointment. They stated since they took my vitals they still had bill my insurance. That's joke and insult
Mitch KatzLocal Guide · 17 reviewsiTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Extremely Frustrated with Billing Practices and Poor Customer Service
I am beyond frustrated with this urgent care, and after repeated issues, I will no longer be bringing my family here.
Every time we visit, we pay our copay at the time of service, yet they continue to send us bills for visits we have already paid for. It feels as though they are hoping patients will simply pay twice without questioning it. I have contacted them about this problem more times than I can count. On one occasion, I even went so far as to send their billing department a copy of my credit card statement showing the copayments I had already made. Despite all of this, the problem continues.
What makes this situation absolutely outrageous is that when I called them last week, I was told that they had sent my bills to collections! Imagine repeatedly trying to resolve a billing issue, providing proof of payment, and still having to deal with the threat of collections over charges you believe you have already paid. This is completely unacceptable and shows a shocking lack of accountability and organization.
Unfortunately, the problems do not stop with billing. Last week, I took my daughter in for an appointment, and we waited for literally an hour despite having an appointment. Their customer service used to be the main reason I continued going there, but even that has gone downhill significantly.
I gave this place multiple chances to correct its mistakes, and I have spent far too much time trying to resolve issues that should never have happened in the first place. Instead of taking responsibility and fixing the problem, they have made the experience unnecessarily stressful and frustrating.
I am done. I will be taking my family elsewhere and would strongly encourage others to keep a close eye on their bills and payment records if they choose to use this facility. Paying your copay should not turn into an ongoing billing nightmare, and patients should not have to fight repeatedly to prove they have paid what they owe.
Eileen McDargh7 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Amazing experience. Visited from out of town for a cold/flu on a Sunday and was immediately seen. Doctor had great bedside manner and listened to my concerned. So happy with this place!
Gaylyn McStay1 reviewiTotal number of Google reviews Gaylyn has written across all businesses on Google Maps, not just this one.
