Caliber Auto Glass

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THIS REVIEW IS NOT A REFLECTION OF THE STAFF AT THIS PARTICULAR FACILITY. I WAS ADVISED TO LEAVE MY REVIEW HERE VERSUS THE OWASSO FACILITY WHERE THE WORK WAS DONE. When I scheduled a windshield replacement with Amanda from Caliber Auto Glass corporate office, I was given confusing location info, first steered towards Oklahoma City instead of Owasso. Took the better part of a day to sort that out. I was then told the glass was not in stock and I'd have to wait a week. Once we confirmed glass availability and scheduled a date I was incorrectly told the Owasso facility had no drop box, which cost me roughly three and a half hours of my day. I was also given a bad address that took me to a random spot on the highway. All this cost myself and my wife time and money away from our jobs and personal clients. I reached out to Amanda for help and got no response. I tried corporate but no one answered or called back. I had to search for the location myself. The local receptionist confirmed a drop box did exist and seemed confused why corporate said otherwise. I could have dropped the car off after hours between Fri-Sun and none of this would have been an issue. I called corporate and I was promised a supervisor call within 10 to 15 minutes, but waited over an hour before calling again. I was then told 10-15 minutes is unrealistic and I shouldn't have been told that. When Anna the supervisor called nearly 9 hours later from my 9am call, she offered a possible 100 dollars reimbursement, which we both agreed did not cover the time or financial impact. Instead, I suggested the local shop buff a small bumper scuff instead, which would have cost them little. That follow up never came, despite multiple calls the next day. Each time I called i was told Anna was away from her desk or in a meeting. Clearly a first time customer who's upset isn't worth her time. The Owasso shop did do a decent job on the repair, though there were minor issues like my decals being reinstalled crooked and my dash cam wiring left hanging versus being tucked away to how they were when I dropped off the Forester. But these were minor compared to my actual complaint. My complaint is solely with corporate communication, misinformation, and lack of follow-through. If the GM Sees this, I encourage them to contact Anna and understand where this process broke down. I don't enjoy leaving one-star reviews, and I would have preferred a much higher rating. I would have much rather they at least try to make things right. Unfortunately, after the repeated scheduling problems, incorrect information, lost time, lack of communication, missed callbacks, and failure to follow through on the proposed resolution, I can't in good faith justify anything higher than one star. Sadly, at this point there's no way to make things right with me. That time has passed. Outside of compensating me the $235/hr X 3.5hrs lost of my Monday, there's no fix because I will not impact my day again to drop my car off for the scuff to be repaired or any other service. This was caliber's 1 opportunity to earn a customer despite negative views amongst the car community nationwide and corporate ruined that. If a local mom and pop can succeed in this task better than a $12.8 billion corporation that says a lot of how much caliber corporate doesn't care for their franchises or customers.

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They repaired a small crack for me and did well. Cost was waived with my insurance since it was just a repair. Fast forward two months later, I get another rock to the windshield and this one is more than a repair. I was quoted $1400+ to replace the windshield, and I would have to leave my vehicle at the Moore location and I was told I wouldn’t be able to pick it up until the next day due to having to recalibrate everything. Did more searching and found S&H Auto Glass in Norman. They came the next day and replaced my windshield at my job in under an hour. And paid half the price!

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Fast and friendly service

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Micheal was very good about explaining everything he called ahead to let me know he was coming and showed up on time. My windshield was so clean I couldn't even tell there was a chip there before great job thank you again.

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• David

Totally recommend them!! David came out and got my side window fixed real quick and let me watch how he does it!! Great service and great customer service! Will continue to use them for my auto care needs!!

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Fast, friendly, and budget friendly. Whole windshield replaced and calibrated under 4 hours with only a single day notice. The mechanic said the glass was delivered over an hour away at the wrong shop so he drove and picked it up himself to make sure it was completed! They even beat every competitors price on parts. That’s service! They have my business always!

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Wonderful experience!!

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Very professional

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I can hardly say enough about the service we received today regarding the damage to our windshield: friendly, knowledgeable, fast, and done to perfection.

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Incredible work. Fast, polite, can’t even tell where the crack was