Customers frequently praise Caliber Collision for consistent communication, including daily text updates, and for coordinating effectively with insurance companies. Many reviewers note that repairs were completed ahead of schedule with high quality work. However, some low-star reviews mention instances of additional damage discovered during pickup or dissatisfaction with staff interactions.
Google rating: 4.8 out of 5 from 495 reviews (91% five-star).
Reviews on this page: 495 Google reviews (324 with written comments, 14 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 2, 2026.
Service: Auto Glass Repair serving Blaine, Minnesota.
Data from Google, last updated November 3, 2026.
Star ratings
495 Google reviews we collected
4.8of 5
5 stars44991%
4 stars184%
3 stars41%
2 stars51%
1 star194%
Praise vs complaints
Phrases our text analysis found in 324 written reviews
97%praise
Praise47597%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13127%
Staff & attitude10722%
Communication9119%
Would recommend6814%
Speed & response5912%
Price & value225%
Honesty & trust102%
What customers talk about
We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful and kind staff, Matt kept me updated throughout the process and did great work!”
“Matthew Hass terrible customer service skills do talk with him for your cars needs”
“Everyone I spoke with was very friendly and helpful!”
“Matt was great, communicated and gave me updates daily on the repair process and expected finish date.”
“Went above and beyond with the repair, Highly recommend.”
“They got me in quick and explained everything to me.”
“He also provided services at a very affordable price and we were only without our car for a few days!”
“Bottom line up front: Their questionable estimating practices and poor logistics cost me twice the amount in a rental vehicle.”
“Caliber Collision is a Body Repair Service that you can trust!”
People customers mention
Matt11 reviews
Austen8 reviews
Jorge7 reviews
Ashley5 reviews
Scott3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Matt was great, communicated and gave me updates daily on the repair process and expected finish date.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 6 hours ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Vanessa.
A
Arshad MalikLocal Guide · 38 reviewsiTotal number of Google reviews Arshad has written across all businesses on Google Maps, not just this one.
Great experience from start to finish. Caliber kept me updated at every step of the repair and finished earlier than expected. My car looks even better than before the accident. Highly recommend.
Services: Painting, Body & Trim
Response from the owner · a day ago
Thanks Arshad! There is nothing more important than your safety and satisfaction. Thank you for trusting us with your vehicle.
S
sarah andersen1 reviewiTotal number of Google reviews sarah has written across all businesses on Google Maps, not just this one.
Top tier place! Took some time to fix my deer damage but it came back perfect.
Jorge communicated timely and often!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a week ago
We are so grateful to have had the opportunity to work with you, Tim! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
K
Kraig Madsen7 reviewsiTotal number of Google reviews Kraig has written across all businesses on Google Maps, not just this one.
Very professional! Was very impressed with the service and work!
Price assessment: Reasonable price
Services: Body & Trim, Painting
Response from the owner · 3 years ago
Hi Kraig, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
R
Randy FlanneryLocal Guide · 32 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Excellent service and car repair. They keep you informed of car repair estimates and any schedule changes. They worked with my insurance company and the car rental company to ensure they were informed of any changes as well. Highly recommend this top notch car repair shop.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 weeks ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Randy.
A
Anthony Acosta1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Great job and great service. Matt did a great job at keeping me updated. Looks better than it did before. I would definitely recommend.
Response from the owner · 3 weeks ago
We are so grateful to have had the opportunity to work with you, Anthony! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
S
Sabrina Ali4 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Very helpful and kind staff, Matt kept me updated throughout the process and did great work! Went above and beyond with the repair, Highly recommend. Sam at the front is very kind and explained the process well. Great staff!
Response from the owner · 3 weeks ago
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Sabrina.
R
ROBERT APILADO14 reviewsiTotal number of Google reviews ROBERT has written across all businesses on Google Maps, not just this one.
