Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
Google reviewers rate CaloSpa highly, praising knowledgeable staff, thorough consultations, and services like Botox, laser facials, and massages. Positive feedback frequently cites friendly communication, honest advice, and reasonable pricing. However, lower-rated reviews highlight recurring issues with punctuality, where clients reported long waits or late appointments. Additionally, some customers expressed dissatisfaction with unreturned phone calls and the expiration policy for gift certificates.
Data from Google, last updated November 10, 2026.
1,030 Google reviews we collected
Phrases our text analysis found in 636 written reviews
How often each topic comes up in the written reviews
We read 636 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Karen was friendly, professional and knowledgeable.”
“However she was late like 15 minutes she was rude, she was dismissive she said they over book them so they try to move as quickly as possible and then…”
“I have used Calo for several services and have had a great experience every time.”
“One of the worst examples of customer service my wife has ever experienced.”
“I recommend to everyone I see who is interested in any treatments”
“” Would recommend a more supportive and medically attuned facility for these types of treatments.”
“Dr Parenzino is amazing - very skilled, easy to talk to and very compassionate.”
“Kaitlyn Chesser is a great listener and helps with honest choices to help get you where you want.”
“This feels misleading and unfair to customers who receive gift certificates in good faith.”
“professional and greeted me and checked me in and out immediately!”
“Katy Jo did not possess pain management tools/knowledge and was 45 minutes late and therefore rushed.”
“Great value for money and very happy with the results.”
“While my service was excellent I felt it was too short and overpriced for the actual time.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,030 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Karen was friendly, professional and knowledgeable. I really appreciate how forthcoming she was about what would and wouldn’t work for my concerns and issues. I look forward to scheduling with her soon!
Such an incredible experience!
Thank you so much, Rachel! We’re happy you had such an incredible experience
Very nice experience
Thank you Nicole - we love a good Hydrafacial
I have used Calo for several services and have had a great experience every time. Dr Parenzino is amazing - very skilled, easy to talk to and very compassionate. The entire team go above and beyond to be sure you have what you need and feel comfortable. I would highly recommend to friends and family.
They always spend time thoroughly going thru everything and answer all of your questions.
Thank you Shelley!
Kaitlyn Chesser is a great listener and helps with honest choices to help get you where you want. She does Botox and fillers and is always honest about procedures. Highly recommend.
This makes us so happy to hear! We're thrilled to know that you always have such a great experience!
Very knowledgeable, very accommodating, very welcoming. This is both the surgery side and the Spa side.
Thank you Debra!
Fantastic all around!
Thank you for the kind words, Geoffrey
I love all the spa services! Everyone is so friendly and knowledgeable. Jessie is amazing and I truly love seeing her at my visit and Emily’s massage was life changing.
We're happy to hear that you enjoyed your service and experience Megan! We look forward to your next visit.
Love this place and the people! Dawn is amazing and I always feel taken care of.
Thank you, Shannon. We're grateful for your continued support and look forward to seeing you again.
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts