Google reviewers rate Camp Bow Wow Lincoln 4.6 out of 5 stars based on 382 reviews. Customers frequently praise the friendly staff, clean facility, and reasonable pricing for daycare, boarding, and grooming services. The ability to monitor pets via webcams is a recurring theme that provides peace of mind for owners. However, several low-star reviews criticize unprofessional phone interactions, difficulty reaching staff, and unclear communication regarding booking denials or onboarding issues.
Google rating: 4.6 out of 5 from 382 reviews (88% five-star).
Reviews on this page: 381 Google reviews (269 with written comments, 13 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 28, 2026.
Service: Pet Sitter serving Lincoln, Nebraska.
Data from Google, last updated November 10, 2026.
Star ratings
381 Google reviews we collected
4.6of 5
5 stars33488%
4 stars103%
3 stars31%
2 stars62%
1 star287%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
86%praise
Praise16086%
Complaints2614%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8948%
Price & value2212%
Honesty & trust2111%
Quality & results2011%
Would recommend2011%
Speed & response95%
Communication53%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are so nice and take good care of our young dog.”
What a fantastic group of people who care about your family member. Pluto didnt want to leave after having so much fun on his first day, speaks volumes about how he was treated.
Price assessment: Great price
Services: Dog daycare
Response from the owner · a week ago
Thank you for sharing your experience Sean Andersen! We love being a place where dogs can play, make friends, and enjoy the best care while giving pet parents peace of mind.
DJ Clark2 reviewsiTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Yep, they did it again. Lily loves Camp Bow Wow. She is always so happy. The staff and owners are always so welcoming.
Thank You for all you do.
Love this place.
I love Camp Bow Wow! I have a tiny Maltese named Lily. When I pull in the parking lot, Lily goes crazy. I appreciate that the staff knows Lily immediately. I can watch my pup on the web cams on my phone. I always feel comfortable to leave my Lily when I go on vacation. She always comes home clean. Thank you Camp Bow Wow. DJ
Sue Caines6 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
The staff are so nice and take good care of our young dog. She loves going there and watching her interact with other dogs on the webcam and how the camp counselors give her attention and cuddles is so reassuring that she’s doing well. The special events they have for the dogs is a nice treat for her as well.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare, Service not listed
Response from the owner · 2 weeks ago
Thank you for taking the time to leave such a positive review Sue Caines! It’s always our goal to make both dogs and their humans Happy Campers. We hope to see your furry friend again soon.
Travis Maness6 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
⭐ 1-Star Review – Extremely Unprofessional Customer Service
Very disappointing experience and an extremely unprofessional way to handle customer feedback.
We booked our dog for daycare through the company's mobile app, which showed availability and allowed us to make a reservation. However, when we arrived to drop off our dog, the owner rudely raised her voice and demanded, "Well, is your reservation approved?"
We were completely unaware that reservations required additional approval. The mobile app does not clearly communicate this requirement. It simply shows whether space is available, allowing customers to book accordingly. This approval process was also never explained to us when we initially began using their services.
After this experience, I left a review expressing my frustration with the mobile app and its lack of clear communication. Rather than reaching out to address the concern, explain their reservation procedures, or consider how they could improve the customer experience, the business chose to delete our account and refuse to allow our dog to attend daycare any longer.
Let that sink in. A customer identifies an issue with their booking system, provides feedback, and instead of addressing the problem, the business responds by removing the customer altogether.
That is not customer service. That is retaliation against a customer for providing feedback.
As a business owner, you should welcome constructive criticism as an opportunity to improve your services, not punish customers for pointing out problems. A simple conversation, clarification of the reservation process, or update to the mobile app could have easily prevented this entire situation.
What is most disappointing is that this situation had absolutely nothing to do with our dog's behavior or suitability for daycare. It was entirely about a poorly communicated reservation process and how management chose to respond to criticism.
If this is how the business handles a simple customer concern, it raises serious questions about its professionalism, communication, and willingness to resolve issues.
We expected a business that values its customers, communicates respectfully, and takes feedback seriously. Unfortunately, our experience demonstrated the opposite.
I would encourage other pet owners to be aware of the reservation approval process and how this business may respond when customers raise concerns.
Professionalism isn't just about caring for dogs. It's also about how you treat the people who trust you with them.
Response from the owner · 3 months ago
Travis,
I am disappointed that you felt the need to post a review as you are not a customer of Camp Bow Wow. Prissylla made a request through the Portal. It is a request, not a confirmed reservation. We denied the request as we were 100% full this weekend. She received an email informing her that we could not accommodate her request.
Anything through a customer portal, Camp Bow Wow or any other reservation systems, needs to be approved or denied. The portal is performing as it should.
Kelly Ross12 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We put in an online boarding for 2 days but they failed to provide all of the relevant information in their denial email as to why they denied our boarding request. Full of dumb excuses as to why they can’t take a dog that has NEVER had an issue with other dogs ever and is always up to date with shots and all.
We have NEVER had issues with him here when he has stayed previously which has been a couple of times even for a little over a week on one of the stays. If the dog has had zero issues with staying a couple times there should be a bypass to a “safety protocol” until the dog proves differently regardless of how long it has been since the last stay.
Who would not say I’ll look elsewhere after having to waste time calling to find out all of the relevant information on the denial when the shot records were provided and all with nothing on their “safety protocol” excuse in the email?
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · a month ago
Your wife called this morning to make a reservation for boarding your dog. The staff informed her that since your dog had not been to camp for over 2 and a half years that there are safety protocols. Your dog has only boarded with us 2 times in 4 years. The staff told her your dog would have to do a reinterview. This is a safety measure to insure the dog is still a good fit for a play group environment. This is required for the safety of all of the dogs. Our customers appreciate that we require this safety protocol. Your wife asked how much this would cost. She was quoted the half daycare pricing. She stated "That's ridiculous, I'll take him someplace else."
Julie Semrad2 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
My doodle loves going to Camp Bow Wow! Great staff and I know he is safe there. I have taken our dogs there for over 15 years.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · a month ago
Thank you, Julie Semrad! Our dedicated team at Camp Bow Wow Lincoln believes that love, patience, and attention are key to a happy camper. It’s wonderful to know your pup had such a great experience with us.
Julia ChestnutLocal Guide · 30 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Similar to a very recent customer’s review, my dog was denied daycare and boarding because of being listed as a pit bull, which is incorrect! She is a Border Collie mix, and I (mistakenly) shared over the phone that she is a rescue and we don’t know her full breed but we guess she is mixed with a Labrador or pittie of some kind because of her big head. Colleen was extremely rude to me over the phone and kept telling me that I was taking up her time during “busy time” in the afternoon and that she had clients standing in the lobby. So why even answer the phone?? I’m attaching photos of my dog and her vet records that clearly state “border collie mix.”
