Courtney BrackinsLocal Guide · 124 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable and fair pricing
Campbell’s Morrell Music
4.8 ★★★★★ 173 Google reviews · 20 photos
90%five-star reviews
12%reviews answered by the owner
Nov 2026latest review
Campbell’s Morrell Music at a glance
Customers frequently cite the store's knowledgeable staff, fair pricing, and specialized services like guitar repairs and left-handed instrument availability. Recurring themes include helpful trade-in processes and long-standing customer relationships. However, some reviewers note inconsistent in-store attention, slow email responses, and limited high-end inventory or used gear purchasing options.
- Google rating: 4.8 out of 5 from 173 reviews (90% five-star).
- Reviews on this page: 173 Google reviews (118 with written comments, 5 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: November 9, 2026.
- Service: Tutor serving Johnson City, Tennessee.
Data from Google, last updated November 10, 2026.
Star ratings
173 Google reviews we collected
- 5 stars15590%
- 4 stars74%
- 3 stars53%
- 2 stars11%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
- Praise13293%
- Complaints107%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6042%
- Price & value3223%
- Quality & results1813%
- Would recommend1511%
- Honesty & trust96%
- Speed & response54%
- Communication32%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely friendly staff, and most importantly to me, the only music store that I know of in the Tri-City area that actually keeps a decent selection…”
“Reasonable trade offer (that was refreshing) helped me get a beautiful new guitar without having to delay my gratification with layaway etc.”
“This place deserves its reputation as a complete rip off joint, and I wouldn't go anywhere near it if you have even the slightest doubt about the cond…”
“Excellent service and experienced helpful group of people !”
“…t may have needed to be reset and, unfortunately, Martin guitars are terrible with their warranties and they also made available almost no information…”
“Military discount honored here would highly recommend for any musicians in the gri cities area.”
“I don’t write this review to tell you to stay away from this store.”
“I would like to start out by saying “Thank you Tyler” This guy is honestly legit!”
“Enter the shop, buy a guitar, and life will be better immediately.”
“Great honest staff, and easy to work with.”
People customers mention
- Tri 5 reviews
- Martin 5 reviews
- Dave 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 173 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Bill6 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome shop and staff! Reasonable trade offer (that was refreshing) helped me get a beautiful new guitar without having to delay my gratification with layaway etc.
Josiah J.Local Guide · 343 reviewsTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood selection of musical equipment.
Houston PiercyLocal Guide · 16 reviewsTotal number of Google reviews Houston has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis has been my go to music store my whole life. Great honest staff, and easy to work with. Down to earth, and genuinely nice. Ive bought multiple instruments and equipment here, and even had great repair work done as well. It doesnt get any better.
Redneck Whisperer (Redneck Whisperer)2 reviewsTotal number of Google reviews Redneck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely friendly staff, and most importantly to me, the only music store that I know of in the Tri-City area that actually keeps a decent selection of left handed instruments. Understandably it's not an enormous selection but at least there is a nice selection of quality left handed instruments. Most other places is just pure luck to find anything left handed .... My dream is to one day walk to find a lefty es 335 Epiphone or a nice LH Gretsch. Great store and great all around selection right or left handed
Response from the owner · 2 months ago
Thanks so much for the review. We will definitely keep our eyes open for that lefty 335.
Doyle Cutshall5 reviewsTotal number of Google reviews Doyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place, knowledgeable employees. Best place for guitar set-ups (action, intonation, etc.)
Response from the owner · 2 months ago
Thanks for the feedback.
Bryan VLocal Guide · 164 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePretty great music store in Johnson City, helpful staff, thanks Scott!
Response from the owner · 2 months ago
Thank you for the feedback.
Linda Mccurry3 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff very knowledgeable, friendly & helpful!
Response from the owner · 2 months ago
Thank you for the feedback.
Leo WilliamsLocal Guide · 65 reviewsTotal number of Google reviews Leo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEnter the shop, buy a guitar, and life will be better immediately. Seriously though they have an amazing selection of instruments and an experienced staff. They also do repairs.
Response from the owner · 2 months ago
Thanks for the feedback and we appreciate your business.
ChrsGuit4 reviewsTotal number of Google reviews ChrsGuit has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCampbell's sold me my first guitar in 1999... I've done business with them ever since... They know me by name, they are always helpful and reasonable on pricing... They maintain that small-town feel, and I will go out of my way to buy from them vs online or from a big box competitor.
Response from the owner · 2 months ago
Thanks so much for your business for all these years.
Business details
- Address: 118 W Market St, Johnson City, TN 37604
- Phone: (423) 929-1083
- Website: campbellsmusic.net
- Service area: Johnson City, TN