Customers frequently praise the bakery for its responsive communication, flexible scheduling, and ability to execute custom designs with moist, flavorful cakes. The ordering process is described as easy, with clear pricing information and accommodating adjustments for dietary needs or last-minute changes. However, a small number of low-star reviews cite dry texture, unflavorable icing, and instances of late cancellations or unprofessional conduct that left customers feeling inconvenienced.
Google rating: 4.9 out of 5 from 119 reviews (97% five-star).
Reviews on this page: 119 Google reviews (113 with written comments, 40 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 29, 2026.
Service: Cooking Class serving Durham, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
119 reviews on Google
5★115
4★0
3★1
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
JM
Jill McCann-Brown3 reviews
★★★★★
Capital Cakes was incredible to work with for our wedding party. Such amazing service and delicious cakes! Will definitely work with Katelyn again and I couldn't recommend her more!
Katelyn was extremely helpful when I was trying to decide on my design for the cake for my son’s 1st birthday. She went above and beyond. The cake itself was exactly what I wanted and the flavor was incredible. The buttercream was light and creamy without being too sweet. Raspberry jam to die for. The cake perfectly moist and fluffy. I will definitely be back next time a cake is needed!
Katelyn was terrific to work with! We didn't have a specific vision for our cake/cupcakes but she did a wonderful job discussing ideas with me to create a beautiful cake and beautiful cupcakes! She has tons of delicious options for cake bases, buttercreams, and fillings. We had one particular cupcake that was chocolate cake, peanut butter buttercream, and dark chocolate gaunche filling. This cupcake was a huge hit with our guests!
Response from the owner · 7 months ago
Ian,
Thank you so much for the kind review. I do agree that the peanut butter buttercream with chocolate ganache is one of the best combinations created. So glad your guests enjoyed it as much as you did!
I am so glad I found Capital Cakes to make a 60th birthday cake for my mom. The ordering process was very easy, and the cake put a huge smile on her face!
Recommended dishes: Birthday Cake
Response from the owner · 8 months ago
Matt,
This is one of my favorite cakes I've made in a while. I love a unique decoration and yours was definitely it. A cake covered in chickens isnt for everyone but Im so glad it was absolutely perfect for your mom. Thank you for shopping local small business.
So happy with Capital Cakes! Katelyn was very accommodating and communicative and the cake was DIVINE!
Response from the owner · 8 months ago
Julia,
It was a pleasure to work with you. This raspberry buttercream covered cake even smelled delicious just sitting in the box! Thank you for supporting small local business.
Katelyn is the sweetest person! The ice storm last week disrupted our plans and she was kind enough to accommodate us picking up our cake the following week. That kind of consideration and understanding for your customers doesn’t go unnoticed. We will absolutely be back and will recommend Capital Cakes to anyone who asks!
We got the small circle cake that serves 6-8 people and it was taller than expected and was plenty to go around!
I am so glad we stumbled across Capital Cakes in our search, and really could not be happier with our birthday cake - nor could we speak any higher of Katelyn. So professional, friendly and TALENTED!!!
Recommended dishes: Birthday Cake, Cupcake
Response from the owner · 8 months ago
Chelsie,
Thank you so much for your kind review. Harry Potter cakes are always so much fun to create. It is always such a bummer when weather derails plans. So glad we could accommodate the date change. I would love to create something for you in the future.
After many back and forth pictures and finalizing the details Katelyn created the perfect cake to highlight the Woodland theme baby shower for my daughter and her husband. She was very patient, kind and customer oriented while providing her recommendations as a professional baker. The cake was a hit and delicious! She was wonderful to collaborate with and provided prompt and timely replies and feedback.
Response from the owner · 9 months ago
Ruth,
Thank you so much for the kind review. It was our pleasure to be a part of your event. Those little mushrooms could not have been any cuter! I'm glad it fit in perfect with your theme.