Transportation service · Sacramento, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 34 limousine servicesiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★51 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Capital Limousine Inc five stars based on fifty-one reviews, noting that the owner responds to seventy-three percent of feedback. Customers frequently describe the service as punctual, professional, and well-communicated, with vehicles like SUVs, limousines, and party buses noted for being clean and comfortable. Recurring themes include drivers arriving early, providing courteous assistance, and offering transparent pricing that often includes tips. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 51 reviews (100% five-star).
Reviews on this page: 51 Google reviews (49 with written comments, 2 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 22, 2026.
Service: Limousine Service serving Sacramento, California.
Data from Google, last updated October 27, 2026.
Score profile vs other limousine services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Capital Limousine IncLimousine Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital Limousine Inc: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital Limousine Inc: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital Limousine Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
5.0of 5
5 stars51100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
100%praise
Praise134100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3828%
Would recommend2821%
Quality & results2619%
Speed & response2216%
Honesty & trust97%
Price & value64%
Communication54%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their professional professionalism doesn’t just end at reservations.”
“If you’re looking for reliable, high-quality transportation with a warm, personal feel, I highly recommend Capital Limousine.”
“I had a wonderful experience with Capital Limousine!”
“Very responsive and transparent about their prices.”
“Their service is not only professional but also genuinely courteous, with a personal touch that makes the entire experience special.”
“The pricing was very fair, the booking process was easy and professional, and the actual driver service was such a great experience.”
“The communication prior to the event was very prompt, with follow ups.”
People customers mention
Muhammad4 reviews
Escalade3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gabriel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Top-notch service! Very responsive and transparent about their prices. Their professional professionalism doesn’t just end at reservations. The driver was awesome and took the job very serious. The vehicle was clean. We rented a SUV. Would definitely work with them again
Jose4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great service! Driver followed directions well and treated us respectfully. Opened up the door for us and was very patient.
Katie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had such a great time on the party bus! We went to 3 wineries in 5 hours for a friend’s birthday. Tony was a very gracious driver. Will definitely do again someday!
Heaven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Simon was our driver! He was super helpful in navigating and finding fun places for our group to celebrate a 21st birthday for my nephew!!! A night to remember 100%! Thank you Simon for being such a fun guy!!! - the Cool Auntie Heaven
dylan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
10/10 experience! We booked the Escalade limo for my daughter’s homecoming, and everything was perfect from start to finish. The limo was beautiful, clean, and spacious, and the kids had the best time! Our driver was professional, friendly, and made sure everything went smoothly throughout the evening. It made such…
Patty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a wonderful experience with Capital Limousine! From the initial booking to the end of our trip, everything was professional, organized, and seamless. Our driver was punctual, courteous, and extremely accommodating, and the vehicle was clean, comfortable, and well-maintained. I highly recommend them.
Top-notch service! Very responsive and transparent about their prices. Their professional professionalism doesn’t just end at reservations. The driver was awesome and took the job very serious. The vehicle was clean. We rented a SUV. Would definitely work with them again
Response from the owner · 4 days ago
Thank you for your kind words! We appreciate your trust and look forward to serving you again!
Jose Escorcia4 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
We had such a great time on the party bus! We went to 3 wineries in 5 hours for a friend’s birthday. Tony was a very gracious driver. Will definitely do again someday!
Response from the owner · a week ago
Thank you for your kind review! We're glad you had a great time, We look forward to serving you again!
Heaven Strothers2 reviewsiTotal number of Google reviews Heaven has written across all businesses on Google Maps, not just this one.
Simon was our driver! He was super helpful in navigating and finding fun places for our group to celebrate a 21st birthday for my nephew!!! A night to remember 100%! Thank you Simon for being such a fun guy!!! - the Cool Auntie Heaven
Response from the owner · a week ago
Thank you for your kind words! We’re glad Simon made your celebration memorable!
dylan mondo3 reviewsiTotal number of Google reviews dylan has written across all businesses on Google Maps, not just this one.
10/10 experience! We booked the Escalade limo for my daughter’s homecoming, and everything was perfect from start to finish. The limo was beautiful, clean, and spacious, and the kids had the best time! Our driver was professional, friendly, and made sure everything went smoothly throughout the evening. It made such a special night even more memorable. Highly recommend and would absolutely book with them again!
Response from the owner · a week ago
Thank you for your kind words! We’re glad you had a wonderful experience and look forward to serving you again! 😊
Patty Estopinal3 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Capital Limousine! From the initial booking to the end of our trip, everything was professional, organized, and seamless. Our driver was punctual, courteous, and extremely accommodating, and the vehicle was clean, comfortable, and well-maintained. I highly recommend them.
Response from the owner · 2 weeks ago
We appreciate your kind words, and look forward to serve you again with exceptional services. Thank you!
Olivia Shoemaker1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Capital Limousine truly exceeded my expectations. Being a family-owned business, you can immediately feel the difference—they bring a level of care and attention that’s hard to find elsewhere. Their service is not only professional but also genuinely courteous, with a personal touch that makes the entire experience special.
I used their SUV chauffeur service for my anniversary, and they made the occasion even more memorable. The ride was smooth, comfortable, and perfectly coordinated from start to finish. The chauffeur was punctual, well-mannered, and went above and beyond to ensure everything was just right.
If you’re looking for reliable, high-quality transportation with a warm, personal feel, I highly recommend Capital Limousine. They turned a simple ride into a very pleasant and memorable experience.
Response from the owner · 4 weeks ago
We're honored to have you as our valuable guest. Your feedback and kind words motivate us to provide exceptional services and unforgettable experiences, looking forward to serve you again. Thank you so much!
Thomas FlemingLocal Guide · 27 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
