Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts

Experts Reviews · Company report
Car-X Tire & Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%47+25.6Reliability 24%21+5.1Value 14%96+13.6Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty5−9.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE

Car-X Tire & Auto

Ames, IA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 60 towing services · 4.5★ from 395 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Car-X Tire & Auto is better than 47% of towing services.C
47
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Car-X Tire & Auto is better than 21% of towing services.D
21
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Car-X Tire & Auto is better than 81% of towing services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Car-X Tire & Auto is better than 96% of towing services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Car-X Tire & Auto is better than 5% of towing services.F
5
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Car-X Tire & Auto is better than 30% of towing services.D
30

Reviews for your job

Customers hired Car-X Tire & Auto for 8 kinds of job.

Car-X Tire & Auto for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8

All 6 Google reviews tagged “Brakes”

Everette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Tl;Dr Great service, staff, and culture. Would recommend. I'd already got quotes from a few other places but all were outside of my budget or would really crunch things. I called Car-X and spoke to Matt who was great. He was friendly, knowledgeable, and patient. Sometimes folks really get pushy bout tire brands but…

Great priceTiresTire rotationsWheel alignment
JD13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

I had been a customer for years!!! Put new brake pads and rotors on last year... Went back 5 times in 5 months with complaints of brakes squeeking and not braking quickly... Finally, went to another shop and was told, due to cheap parts my brakes needed to be replaced!!! My pads were a 2 out of 10, which meant the…

Not sureBrakes
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys here helped me out with getting my brakes bled. Super surprised they didn’t charge. Will be coming to this shop in the future.

Brakes
Carly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Owning a '97 4Runner, it stands to reason that I would need to have a mechanic I trust. Over the years, through normal wear and tear, I've needed everything from tire service and oil changes, to muffler, clutch, suspension and electrical work (and more I'm forgetting). The team at the Ames CarX has handled it all…

Air & cabin filter replacementBrake service & repairBrakes+ Quality+ Professionalism
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great staff! Very helpful.

Brakes
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Today was the second time that I have used Car-X and they provide some of the best customer service I have had. Their workers are knowledgeable and helpful, and it's a place I will continue to trust with my vehicals!

BrakesGeneral repairs & maintenance+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 6%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Tires22—
Oil change11—
General repairs & maintenance8—
Brakes6—
Steering & suspension repair6—
Wheel alignment5—
Electrical repair4—
Brake service & repair4—

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