Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Car-X Tire & Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%47+25.6Reliability 24%21+5.1Value 14%96+13.6Replies to reviews 7%30+2.1Craft & service penalty81−1.9Momentum penalty5−9.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE

Car-X Tire & Auto

Ames, IA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 60 towing services · 4.5★ from 395 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Car-X Tire & Auto is better than 47% of towing services.C
47
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Car-X Tire & Auto is better than 21% of towing services.D
21
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Car-X Tire & Auto is better than 81% of towing services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Car-X Tire & Auto is better than 96% of towing services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Car-X Tire & Auto is better than 5% of towing services.F
5
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Car-X Tire & Auto is better than 30% of towing services.D
30

Reviews for your job

Customers hired Car-X Tire & Auto for 8 kinds of job.

Car-X Tire & Auto for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 9

All 8 Google reviews tagged “General repairs & maintenance”

Juan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very transparent with the work done and fair pricing

Electrical repairGeneral repairs & maintenance
Ron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Over the last 20 some years I bought multiple sets of tires and other repairs done to different vehicles as a customer I always went out of my way to work with them on their schedules. Today I have a flat tire and they can't get me in for a week so much for being a dedicated customer

General repairs & maintenance
Carly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Owning a '97 4Runner, it stands to reason that I would need to have a mechanic I trust. Over the years, through normal wear and tear, I've needed everything from tire service and oil changes, to muffler, clutch, suspension and electrical work (and more I'm forgetting). The team at the Ames CarX has handled it all…

Air & cabin filter replacementBrake service & repairBrakes+ Quality+ Professionalism
Emilee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was in this location today and a young man helped me (I think his name was Daniel). I don't know much about cars and when I called I spoke with him, he helped me out a lot! Will definitely be coming to ames for my future car work.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Austin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very accommodating, great service, and good people!

General repairs & maintenanceTiresWheel alignment+ Punctuality+ Quality+ Professionalism
MeganLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've used them twice. Their prices are great and they respect your time. They have a clean, comfortable space available for you to wait on your car (if you choose to wait).

General repairs & maintenanceOil changeTires+ Punctuality+ Quality+ Professionalism
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Today was the second time that I have used Car-X and they provide some of the best customer service I have had. Their workers are knowledgeable and helpful, and it's a place I will continue to trust with my vehicals!

BrakesGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Andy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 6%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Tires22—
Oil change11—
General repairs & maintenance8—
Brakes6—
Steering & suspension repair6—
Wheel alignment5—
Electrical repair4—
Brake service & repair4—

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