Customers highlight the convenience of mobile services for oil changes, battery replacements, and general repairs, noting punctual arrivals and professional communication. Pricing is described as affordable, with some reviewers mentioning discounts and transparent quotes. A recurring criticism involves missed appointments and unresponsive phone calls, contradicting advertised availability hours. The shop maintains a 4.8-star rating from 49 reviews, with the owner replying to 98% of feedback.
Google rating: 4.8 out of 5 from 49 reviews (94% five-star).
Reviews on this page: 49 Google reviews (42 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 17, 2026.
Service: Mobile Auto Mechanic serving Yonkers, New York.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
49 reviews on Google
5★46
4★0
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
AM
Angela Mcintosh1 review
★★★★★
I had an excellent experience getting my oil change right at my house. The agent, Britanie was incredibly kind and professional when setting everything up, and she even took 5% off the original $128 price. The mechanic, Jonas arrived promptly and was both super fast and highly professional with the service.They even gave me another 10% off my next visit. Having a mobile service this efficient, affordable, and friendly saves so much time. I highly recommend them and will definitely be back!
I made an appointment online with a detailed description of the problem. I then received a text asking for a 50% deposit and asking me what the problem was. I asked them to call as I very clearly laid out the problem in the notes section when I booked my appointment. They did call back quickly and I described the issue again and also requested an AC recharge to which they responded that they had a promotion going on for an AC diagnostic and recharge for the cost of a recharge so I said I wanted that as well.
A little while later I get a message that I should bring my car to the shop. This is after I told them that the only reason I called in the first place was because I couldn’t take it to a shop.
So, not only did I have to repeat myself about the issue and why I needed a mobile mechanic, they wouldn’t even come to do the diagnostic or AC.
Why bother having a mobile mechanic if you’re going to tell potential customers to bring it to a shop??
Very very disappointing.
Response from the owner · 2 months ago
We’re sorry to hear that Rebecca was disappointed with her experience, and we appreciate the opportunity to clarify what occurred.
At Cara Mobile, we take customer concerns seriously and make every effort to communicate clearly before accepting payment or sending a technician. In this case, no payment was taken from the customer, and after speaking with her and obtaining additional information about the vehicle and the problem she was experiencing, it became clear that the service required was outside the scope of what our mobile technicians are equipped to perform.
Specifically, the issue required electrical/advanced diagnostic work that we do not currently offer as part of our mobile services. Rather than accepting a deposit for a service we could not properly complete, we advised the customer that the vehicle would need to be taken to a properly equipped repair facility.
Being a mobile automotive company does not mean that every type of automotive repair can safely or appropriately be performed at a customer’s location. There are certain electrical, mechanical, and specialized repairs that require shop-level equipment and facilities. We believe it is more responsible to be transparent about those limitations than to take a customer’s money and attempt a repair outside our capabilities.
We also want to clarify that the customer was contacted promptly after requesting a call, and our team did make an effort to understand the concern before determining the appropriate next step.
We understand that being referred to a shop can be frustrating, particularly when a customer specifically seeks a mobile service. However, our responsibility is to be honest about what we can and cannot safely provide.
We welcome constructive feedback and continuously use customer experiences to improve our communication and booking process. At the same time, we believe it is important that the circumstances are represented fairly: no payment was taken, no service was refused after payment, and the customer was referred to a shop because the requested work fell outside the services and capabilities we currently provide.
— Cara Mobile Oil Change & Auto Repair
I had my battery replaced. The mechanics were very professional and went above and beyond. They filled my tires with air free of charge. This is a great service, highly recommend!
Cara is an amazing mobile repair company! The customer service is EXCEPTIONAL, they know how to treat people. Very kind and great communication. My mechanic, Jonas, was on time, worked quickly and professionally, and repaired the issue. They stick to their quotes! I feel I can trust them and will use them again! It’s becoming harder and harder to find good honest service and having Cara nearby in Yonkers makes me feel great. Use them!!! Don’t wait!
Jerryl is the best mechanic and he is amazing person he catches the problem really quick nd fix it i really like your services and the best am going to call you for more oil changes and all
Very good business. Jerry assisted me for the second time now and he’s a true expert every time, not to mention he’s very chill and let you know exactly everything about your car that you may need to be aware of while completing the task. Great service always. Highly recommended
I’ve used this company for my last two oil changes. Needless to say, there’s no going back. The convenience of having them show up to your home and finish in a timely manner is worth every penny. Jonas has been my mechanic both times. His expertise is unmatched. I’ll be using them every car service possible. Yes, they’re THAT good.
