Great deals. Very knowledgeable staff. Lots of brands and lots of stuff for sale.

Carl's Appliance Sales & Service
Carl's Appliance Sales & Service at a glance
Google reviewers rate the store 4.5 out of 5 based on 272 reviews, noting that the owner responds to 17% of comments. Customers frequently praise the knowledgeable staff, competitive pricing on parts, and efficient delivery and installation services. However, some low-star reviews criticize specific instances of incorrect part pricing, rushed service diagnoses, and occasional errors during appliance delivery or repair scheduling.
- Google rating: 4.5 out of 5 from 272 reviews (83% five-star).
- Reviews on this page: 272 Google reviews (205 with written comments, 5 with photos).
- Owner responses: the business replied to 17% of reviews.
- Most recent review: October 23, 2026.
- Service: Appliance Repair serving Grand Blanc, Michigan.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
I can't say enough good things about Carl's Appliance. You may be able to find what you're looking for in a "big box" store, but you will NOT find the friendly and knowledgeable sales/service team at Carl's. For DYI repair projects, Carl's has something far more valuable than parts: ADVICE! Aaron is just outstanding when it comes to tips on how to make your repair successful. And if you aren't able to figure out an issue (as in my case), Service Technician Jeff was prompt and polite and pointed out to me the flaw I had overlooked. And Sam at the parts counter/reception desk couldn't have been more friendly and helpful, even though I probably bugged her whining about the washing machine issue I was having. To sum up: If you're looking for appliances (or help repairing them), the super nice people at Carl's know what they're doing and the experience is one that will leave you with no doubts about where to turn the next time an appliance misbehaves.
Carl’s appliance just hit it out of the park for our recent purchase. Visited their showroom on Monday. They had the dishwasher we wanted in stock and delivered and installed it by Wednesday! The two gentlemen who did the installation were friendly and professional. Definitely will be back for our next appliance purchase! Thank you for a great shopping experience!
Thank you, Connie! We're so glad to hear you had a great shopping experience with us and that our team was able to assist you promptly. We appreciate your kind words and look forward to helping you with your next appliance purchase!
Mark Coleman our salesman was absolutely fantastic! He was so honest with us that I ended up buying four separate appliances. He was extremely helpful and his honesty was unbelievable! We were so impressed with him that we had to buy our washing machine & dryer also so I ended up buying six appliances from Mark. It was the great products and his presentation of them which was very, very helpful that I will buy all my appliances from him and appreciate his honesty again. Wally & Doreen Bednard
Thank you, Doreen! We're so glad to hear about your fantastic experience with Mark. His honesty and helpfulness truly make a difference, and it’s wonderful to know you found exactly what you needed. We appreciate your support and look forward to assisting you with your future appliance needs!
what a great place.. they are so helpful 😁
Thank you, Teresa! We're glad you had a great experience and found our team helpful. Your kind words mean a lot to us!
Just purchased 2 appliances from Carls and couldn’t be any happier. Great service inside the store and thought Kurt and Ben did a great job with delivery. We even got to meet Annie, Carl’s mascot.
Thank you, Joli! We're so glad to hear you're happy with your new appliances and appreciated the service from Kirk and Ben. Meeting Annie is always a fun bonus!
Stopped in to get a part for an older washer, part was not available, but the guy said he could order it on line and I could pick it up when it came in, about 3-5 days. Said the part would be $73 and some change. I left, came home Google the part, ordered it from Amazon for $6.95 and had it shipped to my home, received it the next day and put it on that night. Thought by using local would be better, but in my case..it was not. Talk about price gouging...
I understand your frustration, Rita, and I appreciate you sharing your experience. It's always our goal to provide competitive pricing and convenience for our customers. I'm sorry to hear that your local visit didn't meet your expectations. If you have further concerns or need assistance, please feel free to reach out to us via text or call.
I came in with a question about a part I had ordered from LG, Aaron was fantastic! So kind and patient and knowledgeable. I wish I had ordered the part from this place first because LG “support” is just a bunch of robots and you can never talk to a human. I will definitely be supporting and recommending this small business in the future! Thank you Aaron!
Thank you, Lydia! We're so glad to hear that Aaron provided you with fantastic service and support. We truly appreciate your recommendation and look forward to serving you again in the future!
Excellent experience so far. Went in to purchase a fridge knowing just what we wanted. Sarah was amazing, did not try to up sell, but found us just what we wanted. Had to order which we figured would be the case. Will deliver and cart away old fridge. They have their own service dept and technicians and will even give you a loner fridge if yours quits before new one comes in. Received fridge right on time, a little early actually, with a great delivery experience. Young men who delivered called to say they were on their way with plenty of notice and delivery was seamless, including taking great care of new flooring while bringing fridge in. Highly recommend Carl's Appliances in Grand Blanc!
Thank you, Marcie! We're glad to hear you had an excellent experience and that Sara was able to help you find exactly what you wanted. We appreciate your feedback and are here to assist you throughout the process, including the delivery and service. Enjoy your new fridge!
Originally purchased two appliances from Carl's because it's a local place that will do maintenance if needed. One appliance was out of the box and was assured it worked properly. After sending out two different technicians and having to take videos of my appliance and a family's member with same appliance, it was damaged. Years later purchased another appliance and it was damaged. Waited months for the replacement part. They did send an employee out to replace the part instead of husband having to do it.
Roxanne, I appreciate you sharing your experience with us. I understand how frustrating it must be to deal with appliance issues and the delays in getting replacement parts. We're committed to providing reliable service and support, and your feedback is invaluable in helping us improve.
Business details
- Address: 6078 S Saginaw St, Grand Blanc, MI 48439
- Phone: (810) 694-3031
- Website: carlsappliance.net
- Service area: Grand Blanc, MI