Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts

Experts Reviews · Company report
Carlax Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Carlax Auto

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #238Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 200 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlax Auto is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlax Auto is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlax Auto is better than 88% of auto repair shops.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlax Auto is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlax Auto is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carlax Auto is better than 28% of auto repair shops.D
28

Reviews for your job

Customers hired Carlax Auto for 8 kinds of job.

Carlax Auto for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#225 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Brakes”

GregoryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have had Tina and Bruce as my HONEST repair guys They can be trusted

Reasonable priceTransmissionAir & cabin filter replacementAuto engine diagnostic
Kayley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and great staff! My car needed a lot of work done and the team at Carlax got it done quickly. My car ended up not needing a particular service so I was charged less than my initial estimate, can’t beat that kind of honesty! I would highly recommend Carlax to anyone needing auto repair!

Reasonable priceSteering & suspension repairVehicle InspectionBrakes
Earl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

great service from the time i drove up till i left. From Grace to the honest mechanic ...the best. thanks for being here for me. carol

Great priceBrakesService not listed
MLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Support small business!!!! These people are ahhmaaazing! We were desperate for a reliable shop after getting burned, lied to and overcharged at other places. We came here and have not looked back. They are extremely knowledgeable, friendly, honest, and thorough. Tina, Jake and the crew are the team you need to…

Customer photo from M's reviewCustomer photo from M's review
Great priceAuto engine diagnosticVehicle InspectionBrakes
Waymon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was extremely impressed with the service on my Cadillac DTS Platinum 2009 engine service light issue, your shop solved the problem. My DTS operate as advertised. I’m very happy with Carlax Quality Automotive.

Brakes
Ceann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest family owned business. I live in Orange County and only trust CarLax with my car.

BrakesGeneral repairs & maintenanceOil change
JohnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bruce and his staff are great. This is my first experience with them since they took over Quality Automotive. We had been family friends with the previous owner. Bruce really went out of his way to do a complicated repair for us and saved us thousands of dollars over what a dealer wanted to charge. We highly recommend Bruce and his staff.

Air & cabin filter replacementBrakesElectrical
Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Very bad communication. Phone number given is Chris n I merely and it always has mailbox full. Really bad for business

Air & cabin filter replacementBrakesAuto engine diagnostic− Punctuality− Professionalism
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was recommended by a customer of mine. Absolutely the Best Professional establishment I’ve been too in 20 years ...

BrakesEngine repairGeneral repairs & maintenance+ Quality+ Professionalism
FajarLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Definitely highly recommended ..Quality of work, good customer service Amazing team work. BRUCE ROB AND ROBERTO keep up the good work! I am happy found this place .

BrakesAuto engine diagnosticEngine repair+ Quality+ Professionalism
AnthonyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 55%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change14—
Vehicle Inspection14—
Brakes11—
Auto maintenance11—
Auto engine diagnostic9—
Battery8—
General repairs & maintenance7—
Air & cabin filter replacement6—

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