Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts

Experts Reviews · Company report
Carlax Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Carlax Auto

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #238Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 200 Google reviews

📞 Call (661) 947-7370Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlax Auto is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlax Auto is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlax Auto is better than 88% of auto repair shops.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlax Auto is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlax Auto is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carlax Auto is better than 28% of auto repair shops.D
28

Reviews for your job

Customers hired Carlax Auto for 8 kinds of job.

Carlax Auto for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#129 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Oil change”

Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I trust Carlax with my vehicles. Grace is always so helpful and the mechanics are efficient and professional. Thank you for providing me exceptional service!

Reasonable priceOil change
GregoryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have had Tina and Bruce as my HONEST repair guys They can be trusted

Reasonable priceTransmissionAir & cabin filter replacementAuto engine diagnostic
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have been going to Carlax since it opened with my 1993 ford tempo. I get nothing but great results awesome workmanship and honesty. I love this place and truly recommend it to for anyone who has issues with your car. My daughter goes there too with her 2 trucks. Bruce and Grace are so kind.

Great priceAir conditioningAuto maintenanceBattery
ME9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The only place that I trust to be thorough, honest and professionally competent. They also happen to be very courteous and accurate with your quotes. Truly a blessing to me!

Great priceAir & cabin filter replacementAuto power window repairAuto side window replacement
MLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Support small business!!!! These people are ahhmaaazing! We were desperate for a reliable shop after getting burned, lied to and overcharged at other places. We came here and have not looked back. They are extremely knowledgeable, friendly, honest, and thorough. Tina, Jake and the crew are the team you need to…

Customer photo from M's reviewCustomer photo from M's review
Great priceAuto engine diagnosticVehicle InspectionBrakes
DavidLocal Guide · 180 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

03/09/2025 Once again superior service and kind staff. Our car runs great after the auto service. Thank you to the team at Carlax.

General repairs & maintenanceVehicle InspectionOil change
Ceann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest family owned business. I live in Orange County and only trust CarLax with my car.

BrakesGeneral repairs & maintenanceOil change
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a fantastic job as always. Definitely recommend going there and having your car serviced.

Oil change
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Honest, outstanding service.

Auto water leak repairBatteryGeneral repairs & maintenance
SequoiaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer of Quality Automotive for a few years now and I am always impressed with the people working in the shop, the quality of the work they do on my car and the fair and honest pricing. I always wait for my car in the office area and I hear the way they speak to their customers and each other with…

Auto maintenanceBatteryAuto engine diagnostic
Donald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've been with the owner Bruce for 25 years. Honest, quality work, reasonable prices, friendly, goes above and beyond to help save you money. I can't say enough good things about this business!

Auto maintenanceBatteryOil change
Nicky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bruce is amazing. Treated me like no other mechanic treat women. I am new to owning my very own vehicle and he educated me A LOT. I will definitely go back to get more services done. Great place!

Oil changeVehicle maintenance
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was recommended by a customer of mine. Absolutely the Best Professional establishment I’ve been too in 20 years ...

BrakesEngine repairGeneral repairs & maintenance+ Quality+ Professionalism
FajarLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Definitely highly recommended ..Quality of work, good customer service Amazing team work. BRUCE ROB AND ROBERTO keep up the good work! I am happy found this place .

BrakesAuto engine diagnosticEngine repair+ Quality+ Professionalism
Kaylene3 years ago★★★★★

Rating only, no written review.

Oil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 55%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change14—
Vehicle Inspection14—
Brakes11—
Auto maintenance11—
Auto engine diagnostic9—
Battery8—
General repairs & maintenance7—
Air & cabin filter replacement6—

Compare with

Intake Auto Repair logoIntake Auto RepairExperts Score 97Palmdale · 4.98★Don's Automotive Services logoDon's Automotive ServicesExperts Score 91Palmdale · 4.94★Rocco's Honda & Acura Specialists logoRocco's Honda & Acura SpecialistsExperts Score 86Palmdale · 4.82★