How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORECarlax Auto
Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #238Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 200 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Carlax Auto for 8 kinds of job.
Carlax Auto for vehicle inspection
Clear ✕All 14 Google reviews tagged “Vehicle Inspection”
I had an outstanding experience at Carlax Auto. Grace, my service advisor, was extremely professional, helpful, and honest, and the technician who inspected and worked on my car also did an excellent job. I originally brought my car to Honda, where a multi-point inspection identified several issues, but I wanted an…
I have had Tina and Bruce as my HONEST repair guys They can be trusted
Great service and great staff! My car needed a lot of work done and the team at Carlax got it done quickly. My car ended up not needing a particular service so I was charged less than my initial estimate, can’t beat that kind of honesty! I would highly recommend Carlax to anyone needing auto repair!
Very friendly and helpful, business operates on integrity 👏
I'm grateful for CarLax. After several disappointing experiences with dealers in the Antelope Valley, this place was a breath of fresh air. Their team is highly professional, and I really appreciated the text updates about my vehicle almost every hour with pictures and videos, it gave me great peace of mind. They…
Support small business!!!! These people are ahhmaaazing! We were desperate for a reliable shop after getting burned, lied to and overcharged at other places. We came here and have not looked back. They are extremely knowledgeable, friendly, honest, and thorough. Tina, Jake and the crew are the team you need to…
03/09/2025 Once again superior service and kind staff. Our car runs great after the auto service. Thank you to the team at Carlax.
Honest family owned business. I live in Orange County and only trust CarLax with my car.
Oil service maintenance was quick and painless.
Grace wasn't honest, this last time I went, I felt like I got robbed. I paid 180$ for diagnostic, but I was getting overcharged and given False information, I was being charged over $500 just for the front brakes and Rotors I told her that I called a place she referred me to Affordable tires and that they where only…
Honest, outstanding service.
I was surprised at how great the customer care is. They make sure you have understood all the issues with you car and explain everything in detail. They are also very honest people and practice integrity. I'll definitely be going here for my car services. Very quick and affordable. May God bless their business even more.
I’ve been a customer of Quality Automotive for a few years now and I am always impressed with the people working in the shop, the quality of the work they do on my car and the fair and honest pricing. I always wait for my car in the office area and I hear the way they speak to their customers and each other with…
Bruce and his staff are great. This is my first experience with them since they took over Quality Automotive. We had been family friends with the previous owner. Bruce really went out of his way to do a complicated repair for us and saved us thousands of dollars over what a dealer wanted to charge. We highly recommend Bruce and his staff.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 14 | — |
| Vehicle Inspection | 14 | — |
| Brakes | 11 | — |
| Auto maintenance | 11 | — |
| Auto engine diagnostic | 9 | — |
| Battery | 8 | — |
| General repairs & maintenance | 7 | — |
| Air & cabin filter replacement | 6 | — |

