Experts Reviews · Company report
Carlax Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Carlax Auto

Palmdale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #238Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 200 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlax Auto is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlax Auto is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlax Auto is better than 88% of auto repair shops.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlax Auto is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlax Auto is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carlax Auto is better than 28% of auto repair shops.D
28

Reviews for your job

Customers hired Carlax Auto for 8 kinds of job.

Carlax Auto for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#109 / 122
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Vehicle Inspection”

Wilmer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had an outstanding experience at Carlax Auto. Grace, my service advisor, was extremely professional, helpful, and honest, and the technician who inspected and worked on my car also did an excellent job. I originally brought my car to Honda, where a multi-point inspection identified several issues, but I wanted an…

Reasonable priceAir & cabin filter replacementVehicle InspectionBattery
GregoryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have had Tina and Bruce as my HONEST repair guys They can be trusted

Reasonable priceTransmissionAir & cabin filter replacementAuto engine diagnostic
Kayley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and great staff! My car needed a lot of work done and the team at Carlax got it done quickly. My car ended up not needing a particular service so I was charged less than my initial estimate, can’t beat that kind of honesty! I would highly recommend Carlax to anyone needing auto repair!

Reasonable priceSteering & suspension repairVehicle InspectionBrakes
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly and helpful, business operates on integrity 👏

Reasonable priceVehicle Inspection
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I'm grateful for CarLax. After several disappointing experiences with dealers in the Antelope Valley, this place was a breath of fresh air. Their team is highly professional, and I really appreciated the text updates about my vehicle almost every hour with pictures and videos, it gave me great peace of mind. They…

Reasonable priceVehicle InspectionAuto maintenance
MLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Support small business!!!! These people are ahhmaaazing! We were desperate for a reliable shop after getting burned, lied to and overcharged at other places. We came here and have not looked back. They are extremely knowledgeable, friendly, honest, and thorough. Tina, Jake and the crew are the team you need to…

Customer photo from M's reviewCustomer photo from M's review
Great priceAuto engine diagnosticVehicle InspectionBrakes
DavidLocal Guide · 180 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

03/09/2025 Once again superior service and kind staff. Our car runs great after the auto service. Thank you to the team at Carlax.

General repairs & maintenanceVehicle InspectionOil change
Ceann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest family owned business. I live in Orange County and only trust CarLax with my car.

BrakesGeneral repairs & maintenanceOil change
Johnrex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Oil service maintenance was quick and painless.

Auto maintenanceVehicle Inspection
ESMELocal Guide · 190 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Grace wasn't honest, this last time I went, I felt like I got robbed. I paid 180$ for diagnostic, but I was getting overcharged and given False information, I was being charged over $500 just for the front brakes and Rotors I told her that I called a place she referred me to Affordable tires and that they where only…

Vehicle Inspection
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Honest, outstanding service.

Auto water leak repairBatteryGeneral repairs & maintenance
maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was surprised at how great the customer care is. They make sure you have understood all the issues with you car and explain everything in detail. They are also very honest people and practice integrity. I'll definitely be going here for my car services. Very quick and affordable. May God bless their business even more.

Auto maintenanceVehicle Inspection
SequoiaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer of Quality Automotive for a few years now and I am always impressed with the people working in the shop, the quality of the work they do on my car and the fair and honest pricing. I always wait for my car in the office area and I hear the way they speak to their customers and each other with…

Auto maintenanceBatteryAuto engine diagnostic
JohnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bruce and his staff are great. This is my first experience with them since they took over Quality Automotive. We had been family friends with the previous owner. Bruce really went out of his way to do a complicated repair for us and saved us thousands of dollars over what a dealer wanted to charge. We highly recommend Bruce and his staff.

Air & cabin filter replacementBrakesElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 55%Overpriced 0%Not sure 5%

Jobs customers hired them for

Compare with