Analyzing 10,162,85710.2M ReviewsFor 28,82328.8K Experts
Customers frequently cite the shop's honesty, fair pricing, and clear communication regarding necessary repairs as primary reasons for their high satisfaction. Reviews highlight efficient service, friendly staff, and the provision of loaner vehicles or estimates before work begins. However, lower-rated feedback indicates recurring concerns about high labor costs, unexpected charges for inspections, and instances where repairs were allegedly incomplete or caused additional damage.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
192 Google reviews we collected
Phrases our text analysis found in 152 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is all done with a friendly greeting by Mike the service advisor and Steve.”
“It's hard to find trustworthy people at a good price but if your in need for auto repair I would recommend them.”
“Totally I think Overpriced.”
“They are honest, competent, professionals from the moment you meet Steve, Mike, and the tech's , Steve and Jesse.”
“They always do a great job and do their best to get it done as soon as they can.”
“I HIGHLY recommend the auto repair shop to anyone out there looking for a staff who cares and works efficiently to get your vehicle in working order again.”
“Very knowledgeable staff, fair pricing, and they do their work well and efficiently.”
“They are quick, efficient, friendly, and my favorite part being, they explain things before ever doing work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Carlson Auto of Maplewood for 8 kinds of job. Pick one to see what they paid and said.
This review has been a long time coming. These guys are so helpful and amazing prices. I had never forgotten their kindness and help when I had really needed it. VERY GOOD PEOPLE!
I took my truck here for an oil change on July 24, when I got home after the oil change I inspected my truck and saw that they had topped off the fluids as promised. Their oil change prices are higher than some others auto care shop's but they are honest. They should keep doing the great job to earn the trust of their customers.
I like how I past by Carlson auto yall dont open one the garage barley what's happening to one of ur garages but overall rating 4 to 5 stars i know it used to be precision auto care but they closed down yall been open for a while
4 to 5 years ago, I ran out of gas on Highway 94 and the employees and I believe the owner; I could be wrong were more than gracious to assist with a gas can and some gas I don’t think I ever said thank you but I just drove by so thank you
I would give NO stars if possible. Rotated my tires and one fell off driving away! It damaged one of the studs that they did not fix but said it was. It was found when I went a month later to a respectable shop to get another rotation
Love these guy's. It's hard to find trustworthy people at a good price but if your in need for auto repair I would recommend them.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 7 | — |
| General repairs & maintenance | 7 | — |
| Auto engine diagnostic | 6 | — |
| Tires | 4 | — |
| Electrical repair | 4 | — |
| Brakes | 4 | — |
| Transmission | 4 | — |
| Steering & suspension repair | 4 | — |
4.8 ★★★★★ 192 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This review has been a long time coming. These guys are so helpful and amazing prices. I had never forgotten their kindness and help when I had really needed it. VERY GOOD PEOPLE!
I took my truck here for an oil change on July 24, when I got home after the oil change I inspected my truck and saw that they had topped off the fluids as promised. Their oil change prices are higher than some others auto care shop's but they are honest. They should keep doing the great job to earn the trust of their customers.
Thank you, Shoua, for taking the time to share your experience! We appreciate your feedback and are glad you noticed the care our team took with your truck, including checking and topping off the fluids during your oil change. Most of all, we appreciate your comments about our honesty. Earning and keeping our customers’ trust is incredibly important to us. Thank you for choosing Carlson Auto, and we hope to see you again for your future service needs!
I like how I past by Carlson auto yall dont open one the garage barley what's happening to one of ur garages but overall rating 4 to 5 stars i know it used to be precision auto care but they closed down yall been open for a while
Thank you, Jack, for taking the time to leave us a review! We appreciate the 4-star rating and your support of Carlson Auto. We’re glad to be part of the community and appreciate you noticing us as you pass by. Thanks again for the feedback, and we hope to have the opportunity to earn that fifth star in the future!
4 to 5 years ago, I ran out of gas on Highway 94 and the employees and I believe the owner; I could be wrong were more than gracious to assist with a gas can and some gas I don’t think I ever said thank you but I just drove by so thank you
Thank you, Tim, for taking the time to share this memory with us! We’re so glad our team was able to lend a hand when you needed it. Helping people, whether they're longtime customers or just passing through, is something we truly believe in. Your thank you means a lot, even a few years later. We appreciate you thinking of us and hope that if you ever need automotive service in the future, we’ll have the opportunity to help again. Safe travels!
I would give NO stars if possible. Rotated my tires and one fell off driving away! It damaged one of the studs that they did not fix but said it was. It was found when I went a month later to a respectable shop to get another rotation
Hi Steve, we're very sorry to hear about your experience. We understand how concerning a situation like this would be, and we appreciate you bringing it to our attention. We were able to find your information in our system, but we weren't able to locate any recent service under your name. It's possible the vehicle was serviced under a different name, so we'd really like the opportunity to gather a few more details to better understand what happened. When you have a chance, please give our owner, Steve Weeks, a call at 651-578-0885. We'd appreciate the opportunity to learn more about the situation, review the details with you, and work toward getting everything figured out. Thank you for bringing this to our attention, and we hope to speak with you soon.
Love these guy's. It's hard to find trustworthy people at a good price but if your in need for auto repair I would recommend them.
Thank you, Willy, for the great review! We truly appreciate your kind words and recommendation. We know how important it is to find an auto repair shop you can trust, and we’re glad our team at Carlson Auto Maplewood has earned that trust. Thank you for your support, and we look forward to helping you whenever you need us!
Kind, professional, quick! Good location right next to the interstate!
Thank you for the great review Mary! We’re glad to hear you found our team kind, professional, and efficient. Our Maplewood location’s convenience right off the interstate definitely makes it easier for our customers, and we’re happy that worked well for you. We appreciate your support and look forward to helping you again at Carlson Automotive!
Nice guys but feel it was over price. Others $300-$400 cheaper. For a vehicle check which they didn't have to do. I said it was the starter AAA say, so for check, oil change and Starter $890.00 Great reviews by others but I should had check around. Totally I think Overpriced. But a good job
They always do a great job and do their best to get it done as soon as they can. Highly recommend
Thank you for your kind words and recommendation Marissa! We’re glad to hear you’ve consistently had great experiences with our team. Providing quality work with timely service is always a top priority for us. We truly appreciate your trust in Carlson Auto and look forward to helping you again whenever you need us.
Carlson Auto, Maplewood, Minnesota, has been our "go to" auto repair shop for all of our diagnostic and repair shop. They are honest, competent, professionals from the moment you meet Steve, Mike, and the tech's , Steve and Jesse. They don't leave you feeling like. " did I make the wrong decision in terms of repairs", rather, they make you feel like family. We have brought all of our vehicles to this shop for over 15 years, and if there is a 6 star rating, they deserve it. Their cost of repairs is fair and competitive with any shop I have I've been to. This is all done with a friendly greeting by Mike the service advisor and Steve. They do good and do something, in a timely manner. You will not leave there without great service and even a laugh! They are simply the BEST! Glenn and Sally Goski Oakdale , Minnesota
Thank you for your wonderful review, Sally and Glenn! We’re honored to have been your trusted auto repair shop for over 15 years. It’s great to hear that our team, including Steve, Mike, and the technicians, made you feel confident in your decisions and like part of the family. We truly value your loyalty and look forward to continuing to provide honest and timely service for all your vehicle needs!
Analyzing 10,162,85710.2M ReviewsFor 28,82328.8K Experts
