Customers report that Carolina Carpet Solutions provides thorough cleaning for carpets, rugs, and furniture, noting punctual arrivals, efficient work, and clear communication throughout the process. Many reviewers highlight the staff's professionalism, including taking precautions to protect hard surfaces and explaining care routines after service. However, a small number of low-star reviews cite issues such as late arrivals, failure to perform promised pre-cleaning steps, and concerns regarding product safety or waste disposal practices.
Google rating: 5.0 out of 5 from 784 reviews (99% five-star).
Reviews on this page: 784 Google reviews (682 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 9, 2026.
Service: Carpet Cleaning serving Charlotte, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
784 Google reviews we collected
5.0of 5
5 stars77699%
4 stars30%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 682 written reviews
100%praise
Praise1,479100%
Complaints50%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results39126%
Staff & attitude37525%
Speed & response24016%
Would recommend21915%
Communication1097%
Price & value956%
Honesty & trust554%
What customers talk about
We read 682 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Second time using Carolina Carpet Solutions and they do an amazing job.”
“Professional, communicative, efficient, and thorough.”
“Scheduling was easy, communication throughout was excellent, and the whole process was quick and efficient.”
“Highly recommend if you're looking to protect your furniture!”
“I have used him for at least five years and will not use anyone else.”
“Everything was explained to me before and after the cleaning.”
“I think I was charged a good price for the quality of service I received.”
“We honestly thought we were going to have to replace the carpets.”
People customers mention
Matt86 reviews
Michael12 reviews
Chris8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Professional, communicative, efficient, and thorough. I had 4 bedrooms and was very satisfied with the end result.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · an hour ago
Thank you for your feedback and review Josh! We're pleased to hear you were satisfied with the cleaning of all four bedrooms. Providing thorough, efficient service and clear communication is always our goal. We appreciate your support.
Chris Yerges1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Thank you for your continued business Chris! Customers like you are the reason we've been able to grow over the years, and we're grateful for the trust you've placed in us.
Mary BroomeLocal Guide · 25 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Our technician Chris was awesome! We needed our carpets to be cleaned in a home that we just closed on before our move in. Chris was very professional, polite and was also very concerned about keeping the home safe...with floor coverings over our hardwoods and putting up corner guards to protect the walls! Very happy with the cleaning and the service!! Highly recommend!!
Response from the owner · an hour ago
Thank you for the review Mary! We’re glad Chris delivered the level of service and care you expected. Protecting our customers’ homes is just as important to us as delivering great cleaning results, and we appreciate your recommendation.
Leah Bradley7 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Great communication from the first contact! Was extremely impressed with the thoroughness and professionalism. I’ll definitely be contacting Carolina Carpet Solutions again, and recommending them to family and friends!
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you for taking the time to share your experience Leah. Great communication and a thorough cleaning are what we strive for, so it's rewarding to hear that stood out. We appreciate your trust and your willingness to recommend us to family and friends.
Elizabeth Van Bruggen7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
The technician michael was very knowledgeable and patient with all of my questions. My carpet had a lot of stains and I was ashamed for people to see it. The majority of the stains came out, and my carpet looks remarkably better. So, the quality of the steam cleaning was great AND the customer service was awesome too. the owner spent a lot of time with me on the phone and even came to give me an estimate. I think I was charged a good price for the quality of service I received. Now I am more motivated to take care of my house since it looks so nice. I highly recommend carolina carpet solutions.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you for the wonderful review Elizabeth! I'm glad Michael's knowledge, patience, and attention to detail helped deliver the results you were hoping for. We take pride in providing both quality cleaning and excellent customer service, and we're grateful for the opportunity to earn your trust.
Anna Pritchard6 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Thank you for your review Anna! We're glad you were happy with the service and results. We appreciate your business and look forward to helping again in the future.
Cynthia McCloskey10 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
I am amazed at what a good job these guys did on my carpets and furniture. We have 2 puppies and I really thought they would tell me I have to replace my carpets but I was shocked at how they were able to remove and deodorize the stains and smells! HIGHLY RECOMMEND!
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 weeks ago
Thank you for the kind words Cynthia. Two puppies can certainly keep carpets busy, but we're glad we could get everything cleaned up for you. It's great to hear the results exceeded your expectations.
SC MeefLocal Guide · 29 reviewsiTotal number of Google reviews SC has written across all businesses on Google Maps, not just this one.
Matt and his crew are fantastic. They always show up on time. They do an efficient and wonderful job. They are always willing to work with on "little" areas without charging you an arm and leg. I think they've cleaned my home for the past decade. This is the only carpet cleaning service my family will use in the years to come. Excellent company.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a year ago
We’re so glad you enjoyed our carpet cleaning services! Thank you for your feedback and we look forward to helping you again in the future.
Charles Turner10 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Carolina Carpet was wonderful. The carpet looked new again. Everything was explained to me before and after the cleaning. I will give anyone my five-star recommendation!
Response from the owner · a year ago
Charles, we’re thrilled you’re satisfied with our carpet cleaning service! Thank you for your support and your review.
