Google reviewers rate Carolina Fence and Screen 4.9 out of 5 based on 195 reviews, with the owner responding to 67% of feedback. Customers frequently cite punctuality, clear communication, competitive pricing, and high-quality installation for fences and screened porches. However, some lower-rated reviews note issues with post-installation customer service responsiveness and specific workmanship defects that appeared after the initial project completion.
Google rating: 4.9 out of 5 from 195 reviews (98% five-star).
Reviews on this page: 195 Google reviews (187 with written comments, 27 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 5, 2026.
Service: Handrail Contractor serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
195 reviews on Google
5★191
4★1
3★1
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
OM
Oscar Mitchell2 reviews
★★★★★
Doug and Crew were brilliant to work with. From old fence removal and new fence installation, work was done to a very high standard and I would highly recommend.
Response from the owner · 2 weeks ago
Thank you so much for the kind review, Oscar. We are thrilled Doug and the crew provided work to a high standard removing the old fence and installing the new one. Your recommendation means a lot to us. We look forward to the chance to work with you again.
Very professional, good price, very responsive. Would highly recommend.
Price assessment: Great price
Fence type: Wood fence
Response from the owner · a month ago
Thank you, Marc, for the wonderful review and recommendation. We are glad you found our team professional, responsive, and well priced, and we look forward to helping you again in the future.
While the initial fence installation went well. And the guys that did the installation were super nice and thoughtful. Don’t count on much customer service afterwards. Had a repair request and didn’t even get a response from the owner, Doug. Even after multiple calls and texts. Crickets….
Ha ha, Doug! What a liar! I requested that your guys make my fence with straight lines, not a roller coaster (like some I see). I was kind and considerate to your workers who were nice, but not you. You were an unpleasant person. Gave me bad advice about my gate size and tried to make me pay for the wrong size gate. Tried to get me to pay more, for what was the basic expectation for the install.
You also had no screen contract from me, another lie. I never asked for a contract and never installed any screens at my home.
I have had good people work at my home and bad. You are one of the bad people!! Be warned! Doug’s contentious reply is telling….
I reported you to Google for your bullying response…
Price assessment: Reasonable price
Services: Aluminum fence installation
Response from the owner · a month ago
Bill, with all due respect, we don't want to work with you.
First, some accuracy for the readers. We installed Bill's fence 3 years ago. A tree fell on it recently. This was not a repair job we botched or neglected under warrenty, as your review implies. It was a request for new work, and we declined.
Here's why. Our first job with you should have taken one day. It took three, because you insisted we install the fence in the most unorthodox way we've ever been asked to. At the end, I told you plainly that my schedule was wrecked and there was no profit left in the job, and I asked for something to cover the extra two days. You offered nothing. I didn't push. I chalked it up as a lesson in business and moved on.
That lesson got confirmed twice. A good friend of mine did grading and forestry mulching for you. His words afterward: "I never want to work with that guy again." I also had a signed contract to build you a screen room, and I walked away from it. Business owners don't walk away from signed work without a serious reason.
Look at our 190+ five-star reviews. Then look at this one. The common denominator isn't us, sir. It's you.
One star. Terrible to work with. I think that review belongs to you, not me.
- Doug
We love our new fence! Doug and his team did a great job from start to finish. Would definitely recommend!
Services: Aluminum fence installation
Response from the owner · 2 months ago
Anni, thank you for the kind review — we’re thrilled you love your new fence. Doug and the team appreciate the shout-out and are glad the project went smoothly from start to finish. We appreciate your recommendation and are here if you need anything else in the future.
Doug was great. Came out shortly after I reached out about the quote. Gave recommendations for certain areas of fence line I was unsure about. His team actually came out one day earlier than the proposed start day which was great and worked out. They got the entire fence done in around 5-6 hours (250ft + 2 gates). Highly recommend.
Services: Aluminum fence installation
Response from the owner · 2 months ago
Reece, thank you for the fantastic review and recommendation. We're glad Doug could respond quickly and that his recommendations were helpful. It's great to hear the team starting early and finishing the 250 ft plus two gates in one day worked out for you. We appreciate you choosing us and please reach out if you need anything else.
From the initial quote through the final install, I had a great experience with everyone involved. The fence itself was installed on schedule, looks great, and is very sturdy all around.
Price assessment: Reasonable price
Services: Deer fencing & ranch rail installation
Response from the owner · 3 months ago
Thank you, Nicholas! We’re thrilled the process from quote to final install went smoothly and that you’re happy with how the fence looks and its sturdiness. We appreciate you recognizing the team and your business. If you need anything in the future, please feel free to reach out.
Great communication, seamless process, and very knowledgeable. They have done of the fences in my neighborhood
Response from the owner · 3 months ago
Thank you, Eddie. We're glad our communication and process were seamless and that our team could help with fences in your neighborhood. We appreciate your trust and referrals and are here if you need anything for future projects.
I had a great experience working with Doug and his team to get our fencing installed. Doug was able to walk us through the process, get us scheduled quickly, and complete the work in quality fashion.
Price assessment: Great price
Services: Aluminum fence installation
Response from the owner · 3 months ago
Thank you, William, for the kind review. We're glad Doug and the team could walk you through the process, schedule quickly, and complete quality work. We appreciate you choosing us and please reach out if you need anything else or future fencing work.
Carolina Fence and Screen has done numerous projects in the Encore at Streamside neighborhood and came highly recommended by a neighbor so they were my first call when I was looking to have my patio screened in. I will say every aspect of working with Doug and his team was fantastic from start to finish. From quick online scheduling for an estimate to completion of the project. Michael who installed the screen arrived on time and worked so hard all day in the heat to complete it in one day. His attention to detail is impeccable and the finished project is beautiful. I am extremely pleased with Doug and his team…so I will be highly recommending them as well!
Response from the owner · a month ago
Thanks so much for the great review, Cindi. Doug and Michael really appreciate the shoutout. Powering through the heat to wrap the screened patio installation in one day with impeccable attention to detail is exactly what our team stands behind. It really means a lot knowing you'll be spreading the word around Encore at Streamside too. Carolina Fence and Screen truly appreciates your trust, and we're always here.
Doug, Irvin, and their crew are great! Highly recommend. They were fast, friendly, professional and the fence looks great. So easy to work with and they went the extra mile of being courteous to our neighbor. Pricing was fair and the finished product is exactly what we wanted.
Price assessment: Great price
Services: Wood fence installation
Response from the owner · 4 months ago
Thank you, Catie. We're thrilled Doug, Irvin, and the crew were fast, friendly, and professional, and that the fence and our courtesy to your neighbor met your expectations. We appreciate the recommendation and are here if you need anything else in the future.