Customers frequently praise the knowledgeable, friendly staff and the pressure-free shopping environment, noting that employees assist with finding suitable furniture at reasonable prices. Many highlight the ease of ordering over the phone and the generally careful, timely delivery process. However, recurring complaints involve poor communication regarding delivery issues or warranty repairs, along with concerns about furniture durability and misleading price tags that inflate perceived discounts.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Ms. Wray was a pleasure to work with. She found my residents the best price on night stands She was a new employee and you would never have known. Her knowledge and professionalism was outstanding.
Hi, Melrose. Thank you so much for leaving us a stellar review!
Update. I purchased a leather sofa and loveseat just 4 years ago and the pattern has worn off and the cushions are tearing at the seams. I have taken excellent care of these couches and treated them with leather treatment on a regular basis. I am also the only one who sits on these couches, as I live alone . I am very disappointed in the quality of this furniture.
Thanks for the 5-star review, Kim!
Bought 2 recliners, one mattress, very uncomfortable. The main problem is the truck.They delivered the furniture in leaked oil on my driveway called left a message talk to someone. About the oil on driveway they told me. The truck company would get back with me never heard a word from them. Still waiting.
Shari and Willie were amazing! We had a great experience buying our new couch from Carolina Furniture Concepts. They were extremely helpful throughout the entire process, answered all of our questions, and made everything easy without ever making us feel pressured. The customer service was exceptional from start to finish, and we couldn’t be happier with our purchase. We’ll definitely be coming back for any future furniture needs. Highly recommend!
Thank you so much for your kind words, Josh. We really appreciate you taking the time out to share your experience with us. Cheers, Carolina Furniture Concepts
I was able to easily order furniture over the phone. It was very easy doing business with Carolina Furniture Concepts. We were very happy with the sales price.
Hi, Gary. We appreciate the kind words and are glad we could provide you with a positive experience!
Amy was extremely knowledgeable and dedicated to providing excellent customer experience.
Hi, Zonya. Your feedback is highly appreciated. Thank you for the review!
Wonderful Amy was very nice and she picked out what we needed We certainly recommend your store.to any one.
Hi, M. Thank you so much for leaving us a stellar review!
Great, I went in on lunch break and was able to quickly do what I needed.
Hi, Timothy. We are thrilled to learn that you had a positive experience with us!
As always, very helpful staff. Help me find exactly what I needed.
Hi, Marlin. Thanks for taking the time to share your positive experience. We truly appreciate it!
Amy in sales made it easy and fun to shop for a couch and love seat online. She was professional, knowledgeable, and friendly. I was able to buy what I needed with ease and am looking forward to the delivery!
Thank you so much for your kind words, Liz. We really appreciate you taking the time out to share your experience with us. Cheers, Carolina Furniture Concepts