Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers praise the punctuality, professionalism, and attention to detail of installers during shower and bathroom remodels, noting that crews often complete work in a single day and leave the site clean. Design consultants are frequently described as knowledgeable and helpful in presenting options. However, lower-rated reviews criticize aggressive sales tactics, a lack of communication after initial presentations, and difficulty obtaining upfront pricing estimates. Some clients also report strict cancellation policies that resulted in the loss of deposits.
Data from Google, last updated November 11, 2026.
1,506 Google reviews we collected
Phrases our text analysis found in 1,387 written reviews
How often each topic comes up in the written reviews
We read 1,387 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Antoine, did an outside presentation, very professional can't wait to get my bathroom installed, he really understood my need and made it easy.”
“…ely need to retrain some of the sales reps because that was extremely disrespectful and down right scummy.…”
“Our installer was amazing, he did a great job for us.”
“I had an absolutely terrible experience, I had a work order to have work replaced on the back of my how it never happened.”
“Very detailed, explained everything about the product perfectly.”
“A very aggressive sales man stating he was from this company ignored 2 "no soliciting" signs including one on the door he was beating on.”
“I would recommend him and his company to anyone looking to get their shower remodeled.”
“I do not recommend this company as they are unprofessional and untrustworthy.”
“Shane worked with me to get me a Great deal that worked with my budget.”
“Very expensive shower stall installed for its quality.”
“Wayne Howell showed up on time and did an excellent job!”
“…back (there were gap days where our house was half-finished), or they came very late in the day for a partial work day, etc.…”
“Having met with other companies prior, he made us feel comfortable enough to trust the service with CHR to go forward with a project.”
“Beware of this scammer.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,506 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kevin did a great job. I am very satisfied with the finished product.
Antoine, did an outside presentation, very professional can't wait to get my bathroom installed, he really understood my need and made it easy. Will recommend over and over again.
Our installer was amazing, he did a great job for us. Friendly, easy to work with. Very pleased with our new shower!
Thank you, Betty, for sharing your feedback! We’re so happy to hear you had a great installation experience. We truly appreciate you choosing Carolina Home Remodeling!
*Have not received service yet - review solely for Design Consultant* It was a brisk fall morning, leaves of orange and yellow filled the air and my front porch. On top of them stood Shane M. He knocked upon the door, I answered, and he introduced himself with a firm grip, as a gentleman does. But not too firm to where you think "okay old sport, maybe ease up a bit". I invited him into my home, offered a glass of water, but of course, he beat me to it; the old chap raised his reusable water bottle up yay heigh, to indicate that he not only cared about his personal water intake, but that he was an environmentalist. We share a laugh and I begin telling the tale of how the ole ball & chain and I began our journey of bathroom remodeling... In all seriousness, Shane did a great job providing us with enough information and walking us thoroughly through the process, different design options, and answering all the questions we had. Having met with other companies prior, he made us feel comfortable enough to trust the service with CHR to go forward with a project. Looking forward to the execution.
Ryan- Thanks for sharing your experience! We’re so glad your consultation gave you the confidence and clarity to move forward with your project. Can't wait to see your remodel!
I met with Shane today, very professional and had great ideas to help me get my shower remodeled. I would recommend him and his company to anyone looking to get their shower remodeled. Very honest!!!!!!
Terrie- We’re so glad to hear you enjoyed your consultation! Our team is dedicated to helping homeowners design spaces they’ll love for years to come.
Ricardo Varela did an absolutely fabulous job installing my new tub and shower combo! His workmanship, attention to detail, and dedication to getting everything perfect went above and beyond my expectations. He takes great pride in his work, and it truly shows. Carolina Home Remodeling is lucky to have such a talented employee. Ricardo Varela deserves recognition for his outstanding work. Highly recommend!
Patti - We appreciate your kind words! Our goal is to make every project exciting and stress-free from the very start!
The job was done perfectly. Your installer was a gentleman and very efficient. It couldn’t have been better thank you.
Thank you, Bonnie, for sharing your feedback! We’re so happy to hear you had a great installation experience. Providing excellent service and quality workmanship is always our goal, and we truly appreciate you choosing Carolina Home Remodeling!
Wayne Howell showed up on time and did an excellent job! We are very pleased with our walk in shower.
Pamela- We appreciate your feedback! It’s wonderful to hear your installation went smoothly. We appreciate you choosing Carolina Home Remodeling!
Antoine was great , he explianed everything and was very helpful , int the this process , very informative and knowledgeable would recommend to any looking for a new shower
Thank you, Tim, for your review! We’re happy to hear you had a great experience during your consultation. Our goal is to make every project exciting and stress-free from the very start!
Antoine was amazing. Very detailed, explained everything about the product perfectly.
Thank you, Terrell, for reviewing your experience! We love hearing that your consultation was both informative and enjoyable — that’s what our team strives for every day.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts