Customers consistently praise Carpet Pros for punctual arrivals, clear communication, and professional conduct during carpet cleaning, stretching, and repair services. Reviews highlight fair pricing, thorough results, and the company's responsiveness to scheduling requests. However, a few low-star reports cite issues with vehicle placement causing property damage, missed appointment windows, and perceived rudeness from office staff.
Google rating: 5.0 out of 5 from 641 reviews (99% five-star).
Reviews on this page: 641 Google reviews (591 with written comments, 28 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: November 9, 2026.
Service: Carpet Cleaning serving Charlotte, North Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
641 Google reviews we collected
5.0of 5
5 stars63399%
4 stars41%
3 stars10%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 591 written reviews
99%praise
Praise1,19999%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude34228%
Quality & results33027%
Speed & response19116%
Would recommend18615%
Communication756%
Price & value635%
Honesty & trust202%
What customers talk about
We read 591 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His staff are well trained, very polite, and considerate.”
“Demar recently cleaned the carpets at our daughter’s house - he did an excellent job and was extremely nice and professional.”
“My carpet was damaged due to a dog I was watching and while researching who could possibly repair I came upon Carpet Pros.”
“David arrived as expected and quickly assessed the situation.”
“We would recommend him if you need carpet cleaning services”
“He answered all my questions about the cleaning process.”
“They were prompt, professional and reasonably priced.”
“Darrell runs a very honest business and I would put Carpet Pros, LLC ABOVE Stanley Steamers.”
People customers mention
Brandon37 reviews
Demar32 reviews
Greg30 reviews
Lou14 reviews
David13 reviews
Darrell10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Demar was very helpful and professional. He answered all my questions about the cleaning process. The product that is used to clean carpets didn't leave a residue and was very soft after drying. I will be using Carpet Pros
to clean my furniture.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · 2 years ago
Thank you for your kind words, Diane! We're glad you had a great experience with our services and Demar. We look forward to assisting you with your furniture cleaning. Your support means a lot to us!
martin todysLocal Guide · 24 reviewsiTotal number of Google reviews martin has written across all businesses on Google Maps, not just this one.
I have been using them for years and they are always outstanding. Carpets look brand new! Fair prices
Services: Carpet steam cleaning
Response from the owner · 2 years ago
We are truly grateful for your loyalty and positive feedback, Martin! It's customers like you who keep us motivated to provide top quality service. You can count on us to continue doing our best to keep your carpets looking brand new!
Omar Catoe10 reviewsiTotal number of Google reviews Omar has written across all businesses on Google Maps, not just this one.
This business is run by Darrell and his wife Ingrid. Darrell runs a very honest business and I would put Carpet Pros, LLC ABOVE Stanley Steamers. Yes, you can read that sentence again. His staff are well trained, very polite, and considerate. I also like the honesty and openness to customer-collaboration on how to tackle a problem. I had some issues with possible mold in the carpet that was causing me to cough in my apartment and I also had a humidity problem. I then needed a carpet repair to correct problems the initial carpet installers caused some years ago. All in all, I don't give out 5 star reviews often nor to just anyone unless they deserve it. Darrell and Miss Ingrid deserve the 5 star review. I plan to use them again in the future for my carpet cleanings when needed and I already deleted the number to Stanley Steamers. I think Darrell does couch cleaning too. I may be looking for him to handle that also this Spring.
Price assessment: Not sure
Price: $500+
Services: Pet stain & odor removal, Service not listed
Response from the owner · 4 days ago
Thank you, Omar, for this thoughtful review. We are grateful you trusted us to address the mold, humidity, and repair concerns, and we appreciate you highlighting our team's professionalism and collaborative approach. We look forward to helping with your future carpet and couch cleanings.
Michelle Saba7 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Had the carpets stretched and cleaned. Both crews were amazing. Carpets look and smell great. I highly recommend. Thank you!
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 4 days ago
Michelle, thank you for sharing your experience and recommending us.
We are glad both teams exceeded expectations with stretching and cleaning, and we look forward to helping with any future carpet care needs.
Bill Nolan3 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
★★★★★ Excellent Service and Personal Attention
I recently hired Carpet Pros to clean four upholstered chairs, including a pair of Ferrell Mittman club chairs whose fabric and craftsmanship required particular care.
I couldn’t be more pleased with the results.
What particularly impressed me was the personal attention Darrell gave to understanding my concerns and ensuring the furniture was treated appropriately. It’s refreshing to work with someone who takes a genuine interest in the work and appreciates the importance of caring for quality furnishings.
David did an excellent job, and the entire experience was professional, courteous, and reassuring from start to finish.
I’m delighted with the results and wouldn’t hesitate to recommend Carpet Pros to anyone looking for quality workmanship and exceptional customer service.
Price assessment: Great price
Price: $250–300
Services: Service not listed
Response from the owner · a week ago
Bill, thank you for the thoughtful review. We are proud to help bring chairs back to life. Knowing our attention to fine furnishings and customer care stood out is truly rewarding. We appreciate your recommendation and look forward to helping you again.
Robert BrinkLocal Guide · 18 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
David arrived as expected and quickly assessed the situation. He provided information which we appreciated. Once we agreed upon the services he would provide he set up and went right to work. He did an excellent job and cleaned up quickly. We would recommend him if you need carpet cleaning services
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a week ago
Thank you, Robert, for the five-star review and for recommending our services.
We are glad David delivered excellent work and we look forward to assisting you again.
Thomas H9 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
They removed our rugs, cleaned and treated them and then returned and placed them. Great service - very happy!
Response from the owner · 2 weeks ago
Thomas, we’re so pleased the rug removal, cleaning, treatment and re-placement left you very happy. Your feedback means a lot to our team. We appreciate you sharing the experience and look forward to assisting you again.
Donna Simpson5 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Damar & David did a great job. They were very courteous & professional. I will use Carpet Pros again!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Donna, we appreciate your kind words and are glad Damar and David were courteous and professional.
We value your trust and look forward to assisting you again.
Kennedy Hehr10 reviewsiTotal number of Google reviews Kennedy has written across all businesses on Google Maps, not just this one.
Great experience with carpet stretching! Price was nearly half of what another company quoted . The guy was in and out in about an hour and they provide a warranty
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Kennedy, thank you for sharing your experience. We are delighted the carpet stretching, value, and quick visit met your expectations. It means a lot that you mentioned the warranty. We appreciate your feedback and look forward to assisting you again.
Lisa Page3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
They were very responsive and came out right away to look at our repairs issues. The carpet repairs were done soon after and the results are amazing. I would highly recommend them for any carpet repair needs.
Response from the owner · 3 weeks ago
We greatly appreciate your endorsement, Lisa Page. Your praise for our responsiveness and the quality of repairs reinforces our commitment to reliable, professional service, and we look forward to assisting with any future carpet repair needs.
